Safety Officer Contract Administrator

SUMMARY OF QUALIFICATIONS

Management experience and conflict resolution skills as a manager of a focused department with demanding schedule, restraints and high organizational importance. Possess analytical skills and problem-solving abilities in completing various high-level data gathering and process improvement projects. Proven service to various product/process teams with the goal of improvement. Also demonstrates a strong record for identifying and implementing cost saving processes within corporate and departmental procedures.

Large Project Team Support for a Global initiative that required working with diverse global group from all areas the business, documentation of the new process, training employees, support during and after implementation, etc. The large scale of this project not only gave exposure to my skill sets as team player but also my ability to meet deadlines and prioritize workload to enable support of the project along with daily job function.

Proficient in the use of personal computer applications, which include MS Word, MS Excel, MS PowerPoint, VISIO, MS Project, Lotus Notes, MOVEX, Salesforce.com, SAP, etc.

Management Experience/Customer Service Project Management

Problem Solving PC Proficient

Trending and Analysis Large and Medium Project Team Support

EXPERIENCE

Marta Mobility Transit-ATS, Atlanta, GA.

Operator

April 22, 2019 – Present

Operated on a curb-to-curb basis.

Provided complementary paratransit service that operated within the same service area as fixed route bus and rail services.

Is a shared ride, advanced reservation mode of public transportation.

Voxpro / Air BnB, Athens GA

Outside Sales Team Leader

January 18, 2016 to April 19, 2019

Makes outbound calls to increase rental vacation and inventory in the US market

Ensure achievement of weekly/monthly sales targets by undertaking and responding to a high volume of sales calls

Develop relationships with key account holders and decision makers to convert sales

Capture required data to update sales force and in-house system to maximize sales opportunities

Assists in personal development of skills and knowledge necessary for effective performance for the Outside Sales team

Mitsubishi Electric, Suwanee GA

Customer Care Advisor

August 7, 2014 to January 15, 2016

Assist customer with complaints

Assist technicians with resolving issues when repairing products

Answer and resolve problems with customers as it relates to their warranty

Assist electricians and technicians with quotes

Assist distributors with orders

Answer consumer questions as it relates to the products for heating and air conditioning

Lincoln Cemetery, Atlanta, GA

Family Counselor/Customer Service Representative

May 1, 2013 – August 1,2013

Interacting with customers by phone, email, or in person

Answering questions, suggesting solutions to problems, providing information and giving instructions

Making changes to customers' accounts

Arranging for product returns and refunds

Keeping records of calls, payments and other interactions such as directing them to the applicable counselor that may be handling their account(s)

Doing research in order to find solutions to problems

Taking orders for products or services

Elekta, Inc., Norcross, GA

Maintenance and Support Contracts Manager

May 5, 2008- April 1, 2013

Strong organizational and communication skills.

Focus on the needs of internal and external customers

Critical thinking capabilities

Strong initiative

Effective verbal communication skills

Coordination of multiple high-priority tasks simultaneously

Meticulous attention to detail

Understanding of basic finance and accounting concepts and terminology

Customer Support Specialist/ Contract Administrator/ Local Key User for ERP System

May 5, 2006- May 4, 2008

Customer Support Specialist/Contract Administrator

Review weekly sales data/reports and identify top mix and price opportunities for all major product groups.

Coordinate the collection and dissemination of all sales reports

Prepare margin reports by customer or product as requested

Prepare analysis of current pricing by product and customer

Provide sales reports to sales force on request

Prepare customer correspondence as needed

Prepare and review quotations for product configuration and pricing

Call Center Supervisor

June 6, 2003- May 4, 2006

Provide effective Call Center Supervision for Elekta’s Oncology and Neurosurgery products.

Utilize computer database application knowledge to enhance the Call Center Department’s day-to-day operations.

Assist internal and external customers with product hardware issues and customers with system discrepancies.

Manage personnel issues, logistical services and support to Install/Service Engineers.

Maintain accurate records of customer correspondence and ensure timely responses.

Participate in various internal/external meetings and conference calls.

Monitor the progress of order shipment from start to finish.

After Sales Administration SR. Coordinator

March 6, 2001- June 5, 2003

Provided administrative support and assistance to the After Sales/Service Management Team.

Administered service-reporting systems and coordinated Field Service Engineers and customer training courses.

Assisted the Radiation Safety Officer by monitoring all exposure records.

Controlled the Field Change Order process for modifications to the install base.

Audited Field Service Reports and invoicing. Also assisted with special projects.

Received, edited, and processed incoming customer and Field Service Engineer part orders in a timely manner.

Facilitated product returns of equipment when required.

Assisted in the implementation as well as followed Quality procedures and On-call coverage for after hours and holidays.

Ensured proper coverage during regular business hours. Assisted Manager with follow-up and settlement on customer complaints.

EDUCATION

SAINT LEO UNIVERSITY May 2013

Associates of Business Administration

REFERENCES

Berilynn Palmer-Pratcher, Instructor

Dekalb County School District

2451 Randall Avenue

Lithonia, GA 30058

Contact Number: 404-***-****

LaWanda Johnson

Marta, Inc.

1640 Duxberry Lane

Kennesaw, Georgia 30152

Contact Number: 770-***-****

Michelle Crawley, VP Operations

Xcision Medical Systems, LLC

9176 Red Branch Road

Suite O

Columbia, MD 21045

Office: 443-***-****

Cell: 443-***-****

Other references are available upon request

Contact this candidate