Tesda Center Agent

Encouraging students to become the

person they want to be. Give support

for better deep education. In the end,

make sure learners be able to foster

the information progress on their own.

PHONE

097********

WEBSITES:

https://www.facebook.com/JSM03

1982

EMAIL: **********@*****.***

SKYPE ID: LIVE: APPLEJO230

YouTube:

https://www.youtube.com/channel/U

Cl1Jf3XIPabLoup_G5UFjRg/

HOBBIES

• Reading Educational Content

• Watching REAL Stories

documentaries

• Swimming & Cycling

SKILLS

JOSEPHINE M.

ZAMORAS

LICENSED & CERTIFIED BSED – COMPUTER TECHNOLOGY

EDUCATION

UNIVERSITY OF SAN JOSE RECOLETOS: RECOLECTS SCHOLOAR 1999-2004 WORK EXPERIENCE

HOME-BASED ESL TUTOR (ALL AGES) (1 YEAR)

JOB DESCRIPTION:

• focused and individualized assistance for students who want a more personalized tutoring experience.

CAKAP.COM – JAN ‘22 – PRESENT

• Handles Corporate Indonesian Students to learn the basics of speaking the English

JOY ENGLISH (KOREA) HOME-BASED NOV.’21–JAN.

‘22 (3 mos)

• Handles Young Adults Japanese Students Project-based to learn the basics of speaking the English

ANTOREE ONLINE SCHOOL JULY’21–JAN.’22 (5 mos)

• Handles Young Adults Vietnamese Students to learn the basics of speaking the English

GLATS ONLINE SCHOOL MAR.–JUN. ‘22 (3 mos)

• Handles Young Adults Japanese Students Project-based to learn the basics of speaking the English

CLASSROOM/LAB.TEACHER (2 YEARS)

• Assists 60 students in a classroom and maintained a computer laboratory that used English as a medium

of instruction.

The Sisters of Mary School Girstown

Apr.-Dec. 2007 – (10 mos.)

• The boarding, non-profitable school offers quality free high school education to poor but deserving boys and girls.

Advance Institute of Technology

June-Dec. 2006 – (7 mos.)

• The boarding, non-profitable school offers quality free high school education to poor but deserving boys and girls.

INFOTECH PROFESSIONAL SERVICES INC.

Oct.-Mar. 2005 – (7 mos.)

• I.T Instructor solutions to international schools in Cebu like Philippine Christian Gospel School.

75%

100%

75%

75%

50%

TEACHING

APPROACH

TECHNOLOGICA

L TOOLS

DESIGNING

LESSONS

IDEA

DEVELOPMENT

COMPUTER

TECH.

CALL CENTER AGENT (5 YEARS)

• Answer incoming calls and respond to customers ' emails.

• Management and resolve customer complaints.

• Sell products and place customer orders in the computer system.

• Identify and escalate issues to supervisors.

• Provide product and service information to customers.

• The Results Companies Cebu Aug’15 –

May’16

(10 mos.)

• Concentrix Convergys Mar-Mar ‘15

(12 mos.)

• WIPRO Cebu - Oct ’11 - Sept. ‘12

(10 mos.)

• Concentrix Daksh Manila - Nov ’09 - May ‘10

(7 mos.)

• Sykes Asia - Oct ’08 – Apr. ‘09

(6 mos.)

CERTIFICATIONS

• NATIONAL COMPETENCIES 2 : COMPUTER

SYTEMS- TESDA CEBU - PASSER

• TEACHERS LICENSURE PASSER

• TESOL 120 HR – ONE EDUCATION & UDEMY

• TOEFL CERTIFICATION FREE ONLINE EXAM

75%

75%

75%

75%

75%

RAPPORT

CUSTOMER SERVICE

PHONE HANDLING

INTERACTION

COMMUNICATION

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