Customer Service Office Assistant
Resume:
Kassondra Alexander
*************@*****.***
SUMMARY
I am an outgoing individual and I am easy to get along with. I am ready and willing to try different techniques to better my skills. I take orders well and follow them to the letter. I want a job that I can excel in and start a career. I know that I would be a great asset to your team.
QUALIFICATIONS
I have Excellent Customer Service skills
I am a reliable associate
I have excellent communication skills and phone etiquette.
I am responsible and ethical.
WORK EXPERIENCE
2019-Present. My little children
Manager
Eugene, OR
Oversaw day to day duties, took in trade and bought items, organized, answered phone, worked the register, excellent customer service, opened and closed till, oversaw the schedule for employees, handled complaints if any.
2015-2017 Women’s Care
Patient Services Coordinator Eugene, Oregon
Answer phones, schedule patients, take payments, customer service, send phone notes to nurses, intakes, request records, verify Medicaid, bringing hospital patients over, reminder calls, make charts, disperse mail, organization, faxing, make copies, make new patient charts, check patients in, put charts up for the day, open and close batches, print fee tickets, open and close front, and calling referrals and setting up appointment depending on urgency.
2014-2015 Summit Funding
Approval Specialist Eugene, Oregon
Answering multi- line phones, ordering VOE’s, preparing for branch meetings, order supplies for all four branches, organize, meter letters, send out Thank you letters and HUD letters, check in clients, make copies, submit files, faxing, dispersing faxes, checking and sorting out mail, sending in invoices to accounting to paid, sending in for petty cash, schedule meetings and events, direct phone calls to the appropriate team, fill printers and fax machine with paper, replace toners, ink and waste cartridges, sending daily updates to the satellite branches and send if overtime and time off requests to HR department. Ordering up fronts for files to be able to qualify borrowers for a home loan, follow ups, making sure all documents are correct and up to date, setting up files and mile stoning them to loan managers once completed and doing verbal verifications with employers.
2012-2014 Oregon Psychiatric Partners
Office Assistant Eugene, Oregon
Scheduling appointments, calling in prescriptions to the pharmacy, insurance verification, excellent customer service, take accurate payments, organization, ordering and stocking the office, faxing, make copies, checking patient’s in, multi phone use, take phone messages, electronic charting, send reminder/no show calls to patient’s, disperse mail, pull charts, schedule ECT (Electro Convulsive therapy) appointments with the hospital, notify ECT patients of their appointment time, empty shred, email therapist his schedule, open/close office, order and maintain samples, sort faxes and prescriptions, prepare termination letters, close charts, archive, fax lab’s in for clozaril patient’s, scan files and document’s into patient charts, schedule IME’s (Independent medical exam) and confirm lunches with drug rep’s.
2009 – 2011
Optician
Walmart Vision Center
Springfield, Oregon
Scheduling appointments, confirming appointments, entering patient information into the computer, multi-phone use, sales, pre-screening, billing insurance and calling to confirm benefits, open and close register, taking accurate payments, excellent customer service, organization, filing, completing eyewear/contact lens orders, faxing, making copies, cleaning, dispensing orders, ordering and stocking merchandise.
2007 - 2008
Customer Service
Lithia Toyota
Springfield, Oregon
Took documents to banks and other dealerships, made bank deposits, filed, organization, made copies, faxed and performed excellent customer service.
2006 - 2007
Receptionist
Farmers Insurance
Springfield, Oregon
Took accurate payments, excellent customer service, made reminder calls for payments due, data input, answered phone, organized, cleaned, opened and closed business, filed, made copies and scanned documents into the computer and made auto and home quotes.
2003 - 2004
Cashier/ Customer Service
My Little Children
Eugene, Oregon
Organization, cleaning, opened and closed the store, took accurate payments, displayed merchandise, priced and put out merchandise, took in trade and bought items, excellent customer service and cashiered.
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