Quality Manager Customer Service wireless sakes
Resume:
MARK TRIPLETT
Red Bluff, CA *****
**********@*****.***
After spending the better part of two decades refining my skills on the manufacturing floor and the past decade refocusing that knowledge and adapting those skills on the Quality side, both as a hands on Quality Inspector and as a Quality Manager, Im excited to use my combined skills to bridge the barriers between the two sides to unify a manufacturing team. Whether running machined parts on a production floor, checking parts in a Quality Lab, or Managing a Quality Dept. I bring substantial knowledge, a great attitude, and a willingness to work with others for the common goal of continuous improvement within a team concept. Authorized to work in the US for any employer
Lead Qa Inspector
Snowline Engineering Cameron - Park, Ca, US
May 2017 to January 2018
Performed 1st article, in process, and final inspections per Snowline Quality Manual. Programmed and operated CMM. Performed all aspects of quality from developing inspection strategies, reviewing shop routers, incoming, FAIR's, in process and final inspections, including all applicable corresponding documentation. Quality Manager
Kodiak Precision Inc - Richmond, CA
March 2012 to October 2015
Responsible for all aspects of Quality Dept. including F.A.I.R, final inspection, calibration. CAR/PAR's, DMR's, MRB, creating inspection documents including; in process, first article and final buy offs. Substantial working knowledge of GD&T and ISO9001.Performed mechanical, as well as, CMM inspection while providing Inspection method training to shop floor employees.
Often served as sole Inspection staff but also managed Quality Inspectors. Quality Manager
ExtremePrecision Inc - San Jose, CA
December 2011 to March 2012
Ran Inspection Dept. performing 100% mechanical inspection using hand tools, height gages, bore gages, Cadilac gage, gage pins, and optical comparator. Handled all Inspection documentation including F.A.I.R, in process and final inspection. Trained machine operators in process inspection methods and procedures. Quality Manager
CES Machine Products, Inc - Reno, NV
June 2006 to December 2011
Responsible for all aspects of Quality Dept. of largest job shop in Northern Nevada. Responsible for all inspection documentation, customer service, vendor management. Dealt directly with customers Engineering and Quality Departments to help improve part design and manufacturability, and resolve quality issues WORK EXPERIENCE
effectively. Coordinated with Customers' purchasing departments to communicate quality issues and shipping deviations. Helped implement AS9100 certification and was responsible for development of MRB fast track system. In addition to Managing several QA Inspectors, I worked with Manufacturing to developed capable and reliable processes on high profile jobs as well as working with Vendors to ensure transparent communication of processes to be carried out. Redesigned a high profile
Aerospace part with a 50% rejection rate from previous supplier by working with customer's engineering department to change order of processes, both machining and outside vendor processing to achieve not only 100% acceptance but a substantial price decrease.
President
Triplett Machining Inc - Santa Clara, CA
June 1992 to September 2005
Managed all aspects of this self owned machine shop consisting of 10-20 employees, including programmers, machinists, quality managers, shipping & receiving clerks and other administrative support. Set up and ran verticle and Horizontal Machining centers, performed tool tries, edited programs for efficiency and accuracy, performed light programming. ran manual CMM, generated process plans and developed machining strategies and managed employee training.
In charge of customer services, sales, purchasing, scheduling, quality assurance, etc. Produced parts that supported High Tech, Government, Aerospace and Medical Industries. Manufactured parts for MRI machines, satellites, nuclear reactors, etc. Negotiated contracts with customers that included Phillips Nuclear Medicine, Applied Aerospace, Applied Materials, Lawrence Livermore Labs, etc. Tripled sales revenues from $500k$1.5 million by bringing in new clients. Developed a modular tooling system that resulted in reduced set up times which put the company ahead of the competition and resulted in more streamlined, reliable processes. Responsible for negotiating contracts and costs with clients and vendors. Created a team oriented atmosphere that instilled a positive work environment which yielded high quality employees and a low turnover rate.
Self Employed
Self Employed - San Jose, CA
June 1992 to June 1998
Owner/Builder
Functioned as the general contractor in building new homes valued between $1.5M and $2.5M Appraised and negotiated the purchase of all properties. Responsible for determining the highest and best use of properties. Designed homes and negotiated with planning departments on building plans and the necessary variances needed. Coordinated with real estate agents to determine value of finished homes. Ceramic Fabrication Machinist
Lockheed Missiles & Space Company - Sunnyvale, CA
July 1987 to June 1992
Participated with the manufacturing of heat resistant ceramic tiles for the space shuttle. Functioned as engineering liaison working directly with the engineers on new products. Sent to NASA Ames Research Center in Langley Virginia to work with NASA engineers on new aerospace processes. Achieved several prestigious awards for cost savings by developing new techniques and more efficient methods. Store Manager
Dealers Car Stereo - San Jose, CA
March 1985 to July 1987
Became the youngest, least tenured store manager in a 4 store retail chain.Managed 12 sales and installation associates. Responsible for installations, sales, inventory and ordering, scheduling, training, hiring, etc. Bachelor's in Business management
San Jose State University - San Jose, CA
September 1982 to June 1985
Business Management
San Jose City College
September 1979 to June 1982
Calipers (10+ years)
GD&T
Dimensional Inspection
Calibration
Quality Inspection
ISO 9001
Bore Gauges
Quality Management
Micrometer
Blueprint Reading
Manufacturing
Quality Assurance
Quality Audits
CNC
Fabrication
Internal Audits
Coordinate Measuring Machine
ERP Systems
Supply Chain
Quality Control
Lean Manufacturing
Purchasing
Negotiation
Research & Development
Machining
Supervising Experience
AS9100
5S
English
EDUCATION
SKILLS
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