Manual Tester Assurance Manager

BRET HUTCHISON

801-***-**** www.linkedin.com/in/bret-hutchison ****.*********@*******.***

EXECUTIVE SUMMARY

33+ years of Quality Assurance and Customer Support experience with large and small software developers. Skilled in testing, evaluating, exercising, and analyzing computer software. Specific areas of expertise are: verifying Functionality, User Interface testing, Negative Black Box testing, Exploratory testing, and creating concise Test Cases. Experienced in all aspects of the development cycle. Proficient at analyzing a Specification/Design document, and creating test cases for the product being tested. I am collaboration oriented that loves to work with others to accomplish a task.

EXPERIENCE

Aug 2001- HENRY SCHEIN (DENTRIX) American Fork, UT

Current Senior Quality Assurance Engineer 1

Testing all aspects of the #1 Dental Practice Management software, Dentrix and Easy Dental applications

Created Test Plans and Test Cases to ensure the software was as bug free as possible

Implemented a plan for writing concise test cases which resulted in more accurate developed code.

Led groups of testers in Agile testing

Improved process flow by 20% by participating in Design Reviews

Active experience in both Agile and Waterfall development methodologies.

Achieved Certifications in ISTQB Foundation Level Testing and Agile Tester.

Reduced bug numbers by 30% in released software through retesting test cases multiple times in a release cycle.

Persuaded Developers to automate unit tests that decreased defects by over 50%.

Sept 2000- COMMUNICATIONS AND COMMERCE, LLC SLC, UT

Jan 2001 Quality Assurance Manager

Setting up, Organizing, and Managing the QA department

Participated with Management in developing new software products.

Recognized for Products achieving 100% accurate information deployed through my efforts.

Jan 2000- ABOUT.COM Orem, UT

Sept 2000 Quality Assurance Manager –

Responsible for software quality and Team effectiveness for a fast-paced Web app for deploying customer web pages.

Developed plans to deploy fixes 20% faster to customers web pages

Improved processes to take customer reports, and have them verified and submitted to development the day they were reported. Made sure Fixed bugs were deployed the same day of the fix.

Jan 1996- CALLWARE TECHNOLOGIES SLC, UT

Jan 2000 Sr. Quality Assurance Engineer

Helped train team members in the use of our software with many phone switches

Manipulated and setup 15 different phone switches to work with our Voice and Messaging software

Worked tirelessly to make sure our voice to text, and text to voice capabilities were 100% correct.

May 1995- ZEBRA TECHNOLOGIES VTI, INC Sandy, UT

Jan 1996 Quality Assurance Manager

Department manager for a Software and Hardware company for creating Barcodes.

Created processes to make printing barcodes 100% accurate from the software to the printer.

Demonstrated our Software and Printers at many computer industry trade shows.

March 1988- WORDPERFECT CORPORATION Orem, UT

Oct 1994 Software Quality Assurance Tester

Tested the products to make sure they were ready to release. Wrote testing procedures for my assigned features.

Beta Test Coordinator

Conducted the Beta process for several products, both Domestic and Foreign. Trained participants, evaluated their bug reports, and submitted valid problems to development.

Problem Resolution Specialist

Communicated via modem, CompuServe, and Phone to resolve customer issues with our suite of products. Diagnosed problems and helped solve user problems.

WORK SKILLS

Application testing

Test Case writing

Regression testing

Release testing

Beta Testing

Exploratory testing

Agile team management

VMware experience

Agile testing

Waterfall testing

Automation Knowledge

Test Planning

Collaboration W/Development

Development Lifecycle

Training new team members

Customer Interaction

Mac and Windows OS testing

Testing Mobile apps

Awards and Accomplishments

ISTQB Foundation Level Tester Certification

ISTQB Agile Tester Certification

ISTQB Test Manager training

Utah Valley University course in Software Testing

CNTE Certified Network Telephony Engineer

EDUCATION

1981-1987 UTAH VALLEY STATE COLLEGE Orem, UT

A.A.S. -- Degree in Accounting

A.S. -- Degree in Banking/Finance

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