Dianne Watson

Managerial/ Operations/ Transportation Management

Cary, NC 27518

adqd77@r.postjobfree.com

+1-631-***-****

In search of a Managerial / Director role where I can make a difference, and add my years of experience in retail management to assist in the overall operations of the company, from on boarding, through empowering growth potential with the employees. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

General Manager/Director of Operations

Hand Me Ups Thrift - Raleigh, NC

August 2020 to Present

• Responsible for the day today operations and programs, ensuring compliance with policy and procedures

• Live out the mission statement of this non profit store, working closely with our community as well as giving quarterly tours to the NC Autism Society.

• Operational tasks including open and closing of store providing customer service by greeting customers, responding to customer inquiries, and managing complaints.

• Operational tasks including open and closing of store providing customer service by greeting customers, responding to customer inquiries, and managing complaints.

• Monitoring store inventory to maintain appropriate store inventory levels.

• Serves as a liaison to the landlord and as first point of contact for property related issues.

• Finance and budget related tasks including

• Finance and budget related tasks including

• Prepare monies for deposit on daily basis, maintain an account for petty cash, making bank deposits, register audits when necessary.

• Providing input into yearly budget planning for Hand me ups, and alert treasurer and bookkeeper of any unexpected expenses.

• Providing input into yearly budget planning for Hand me ups, and alert treasurer and bookkeeper of any unexpected expenses.

• Performed payroll, monthly expense reports, and monthly reports to the Board of Directors.

• Ensure the mission statement to employ and advocate adults with Autism and other IDDs., while supporting the 2 Assistant managers and 2 back end supervisors.

• Supporting the staffing process including placing ads, screening candidate qualifications, scheduling interviews, hiring paperwork, and on- boarding/ training new candidates, promoting growth. General Manager/ EPM (Employee Program Manager)

Good Will of Eastern North Carolina - Raleigh, NC

February 2016 to September 2017

• In charge of a leadership team of 35 employees

• Responsible for the successful performance of Employment Program Centers (EPCs) by meeting budgeted sales and production goals.

• Adhering to GIENC's values and ethics, maintaining a safe work environment, following and enforcing safety policies, all applicable laws and organizational policies and procedures as well as participating in the hiring, training, disciplining and terminating of non-exempt staff.

• Administers personnel and general policies and ensures proper hiring, training, supervising, development and corrective action in accordance with fair labor standards, safety and established policies

• Instruct bailer and production crew the needs and itinerary of the day.

• Perform monthly safety meeting, and abide by osha standards.

• Responsible for safety inspection readiness, as well as evacuation procedures.

• Actively supervises employees on a daily basis. Provides training, instruction and discipline as needed to ensure compliance with organizational expectations and regulations.

• Oversees daily production within the warehouse. Ensures that established production goals are met on a consistent basis.

• Receives after hour's emergency calls from employees, supervisor, senior management, police or alarm company. Travels to sites to meet police. Verbally communicates emergency situations to supervisor.

• Interacts appropriately and professionally with a variety of people including GIENC management, employees, peers, administrative staff, donors and customers. Uses various platforms to include email, phone, video conferencing and face-to-face meetings. Area Manager / Luxury Home Furnishings Owner

Fabulous Finished Furniture by Dee - Varina, NC, US 2014 to 2016

• Ran day to day operations of 2 store luxury furniture locations

• Develops and monitors compliance with all purchasing policies and procedures.

• Conduct daily walk through to ensure the facility is safe and presentable and that courtesy and efficiency are being exercised throughout.

• Coordinates the development of operating, cash flow and capital budgets while monitoring the accuracy of financial statements. Reviews income and expenses relative to plans, implements corrective measures as needed and reports status on a weekly and monthly basis.

• Decorated and performed home staging.

• Planned and orchestrated Estate Sales.

• Professionally refinished furniture and repair

• Accountable for all Sales and restorations of antiques

• Performed payroll and all employee training, hiring, and dismissals

• Contracting of drivers, helpers, painters and cashiers

• Allocation of work orders

• Scheduling of all estate sales, including pricing, advertising, and running a smooth process. Routing Specialist of Transportation

Wake County Public Schools - Raleigh, NC

2012 to 2014

Job Description

• Routing of school districts via Tims system.

• Specific responsibilities for ensuring the overall coverage required to meet the transportation operation scheduling demands and evaluating, resolving and/or recommending solutions to incidents and/or complaints

• Responsible for daily coordination with use of comparative analysis in the AVL system.

• Attending weekly and monthly meetings with Transportation Director and Are Managers

• Attends a variety of various meetings (e.g. zoning meetings, community meeting, School Board, etc.) for the purpose of conveying information related to changes in bus stops and/or routes.

• Collaborates with staff and/or zoning personnel in developing routes and stops for the purpose of determining route requirements.

• Compiles a variety of data (e.g. number of students, county streets, zoning, etc.) for the purpose of developing formal conveying information; and complying with mandated requirements.

• Informs school personnel and parents of practices (e.g. rules, regulations, laws, etc.) for the purpose of providing information for their follow-up action.

• Manages transportation routing software (e.g. maps, stops, routes, etc.) for the purpose of revising information as needed for safe transport of WCS students.

• Participates in a variety of meetings, (e.g. in-service training, workshops, etc.) for the purpose of conveying and/or gathering information required to perform job functions.

• Responds to inquiries from students, parents, and/or staff (e.g. stop locations, schedule, state regulated policies, etc.) for the purpose of providing the necessary information regarding transportation services.

• Updates database with new and/or changing route information for the purpose of providing information for decision making and for enhancing student transportation services.

• Develops stops, runs, and routes using Board policy and departmental practices to provide efficient on-time service to students

• Mastery of the Transportation Information Management System (TIMS), a GIS based computer- assisted school bus routing system

• Uses the GPS based Automated Vehicle Location (AVL) system to prove stops, runs, and routes

• Works in collaboration with the District Field Operation Managers of assigned districts for full implementation of the optimal routing system

• Continuous audits of runs to ensure efficiency and on-time service using TIMS and AVL

• Work with Operation Managers review and process parent appeals

• Create and update procedures manual

Operations/ Routing Specialist/ Dispatch Supervisor Konica Minolta - Hauppauge, NY

2007 to 2012

Job Description:

• Accountable for scheduling time and routing all field and project engineers for one of the largest IT departments in the NY Metro area, DC, North Carolina, and other cities across the US.

• Managing all facets of the scheduling process for the projects team, implementation, and sales. Specialize and proud of my leadership and motivational skills in order to promote a smooth running operation.

• Handled all incoming calls in a helpdesk setting and routed them accordingly. Running daily, and monthly reports as well as inventory control. Exceptional communications skills dealing with a client base of over 500 lawyers firms.

• On call 24/7 for emergency purposes for down servers etc. In charge of over 50 employees who report to me for guidance, instructions, requesting days off, as well as any training that they need to take to comply with the company standards.-Confer with department supervisors or other personnel to assess progress and discuss needed changes.

• Examine documents, materials, or products and monitor work processes to assess completeness and accuracy.

• Reviewing of documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities. Confer with establishment personnel, vendors, or customers to coordinate production of shipping activities and to resolve complaints or eliminate delays.

• Requisition and maintain inventories of materials or supplies necessary to meet production demands. Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.

• Allocate production schedules or work orders to departments. Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.

• Record production data, including volume produced consumption of raw materials, or quality control measures. Contact suppliers to verify shipment details. Maintain files, such as maintenance records, bills of clients, or cost reports.

• Gather information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be competed. Provide documentation and information to account for delays, difficulties, or changes to cost estimates.

• Compile and prepare documents related to production sequences. Plan production commitments or timetables for business units, specific programs, or jobs, using sales forecasts. Establish and prepare product assembly directions for engineers and locations and information, materials, equipment, numbers of workers needed, and cost projections for each project. Transportation Manager/ Director of Safety

United Bus Corporation - Coram, NY

1994 to 2007

17727

Job Description

• Attends a variety of various meetings (e.g. zoning meetings, community meeting, School Board, etc.) for the purpose of conveying information related to changes in bus stops and/or routes.

• Collaborates with staff and/or zoning personnel in developing routes and stops for the purpose of determining route requirements.

• Attends all IEP meetings for students, and young adults.

• Compiles a variety of data (e.g. number of students, county streets, zoning, etc.) for the purpose of developing formal conveying information; and complying with mandated requirements.

• Informs school personnel and parents of practices (e.g. rules, regulations, laws, etc.) for the purpose of providing information for their follow-up action.

• Manages transportation routing software (e.g. maps, stops, routes, etc.) for the purpose of revising information as needed for safe transport of WCS students.

• Participates in a variety of meetings, (e.g. in-service training, workshops, etc.) for the purpose of conveying and/or gathering information required to perform job functions.

• Responds to inquiries from students, parents, and/or staff (e.g. stop locations, schedule, state regulated policies, etc.) for the purpose of providing the necessary information regarding transportation services.

• Updates database with new and/or changing route information for the purpose of providing information for decision making and for enhancing student transportation services.

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

• Performs safety classes to all new drivers, when safety manager is unable to.

• Develops, controls, and maintains school bus and para transit routes as assigned.

• Plans, coordinates, and oversees the routing, scheduling, and daily transportation services including regular and special education services. Assures compliance with time schedules and applicable laws, codes, rules, and regulations.

• Recommends course of action to Administrative Assistant for Student Services regarding routing complaints and suggestions from parents, principals, students, and teachers.

• Establishes an effective working relationship with principals and Central Office.

• Conducts periodic on-site reviews of bus routes including stops, turn around points, driving time, mileage, bus loads, and schedules.

• Performs dispatcher duties as needed.

• Complies with applicable federal and state laws, school board policies, State Department of Education regulations and directions of the Administrative Assistant for Student Services.

• Maintains necessary records, charts, maps, correspondence, etc.

• Provides accurate information to Administrative Assistant for Student Services for preparation of reports.

• Assists the Central Office in developing and adjusting district zone lines.

• Sets up new employee physicals, drug/alcohol screenings, and fingerprint appointments.

• Schedules annual physicals for all school bus drivers.

• Assists with the investigation of school bus accidents as necessary.

• Assists the Administrative Assistant for Student Services in the development of a plan to reduce bus accidents

• Plans regular training sessions on appropriate topics; instructs drivers on proper procedures related to the daily operation of school bus, emergency bus evacuation, and safety.

• Maintains a file on each driver to include documentation of training participation and commercial driving license with passenger and school

Dispatch/ Routing Supervisor/ Assistant Manager

Acme Baumann Bus Corp - Bohemia, NY

1990 to 1994

Job description

• Manages transportation routing software (e.g. maps, stops, routes, etc.) for the purpose of revising information as needed for safe transport of students.

• Assists with the investigation of school bus accidents as necessary.

• Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and government regulations.

• Serve as contact person for 70- 90 school bus drivers, van drivers, para transit and bus aides within assigned programs.

• Responsible for all new hire paperwork..

• Conduct employee training and safety sessions.

Education

License in CDL B in CDL B

Suffolk Community College

1984 to 1985

Longwood High School

1980 to 1984

Skills

• Management (10+ years)

• Self-motivated and disciplined

• Task Orientated and ability to manage multi-unit locations

• Exceptional team building

• Strong Analytical and Strategic Skills

• Brilliant in operations management (10+ years)

• Adept at Creating and Implementing Marketing Ideas

• Tremendous at Managing a Work Force in Order to Accomplish Companies long and short term Goals, and revenue. (10+ years)

• Commercial driving

• Management (10+ years)

• Leadership (10+ years)

• School bus driving

• Dispatching

• Outstanding Managerial/ Supervisory skills/ Multi-unit Management

• Human resources

Additional Information

CDL class B with P endorsement

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