Csr Customer Service

Tushay Green

252-***-**** *******@***.*** Philadelphia PA 19103

Profile

Dedicated & customer service-oriented individual with over 7 years of experience building client relationships through service and sales.

Experience

Freelance/Contractor; Remote — July 2021-Present

Perform miscellaneous functions as assigned by contracting business, daily telephone- email interactions with clients/prospects to build rapport and maintain relationships, created & managed database to track and improve accuracy

Sales Agent, Optum /Delta dental; Horsham PA-Dec. 2018-July 2021

Utilize computer programs/resources to provide quotes/benefits for insurance policies, assist clients with using their insurance plan & cross sell additional products/services to drive sales, handled all prospective customer correspondence, including emails & calls while communicating clearly about services and products

CSR (Optum 360 Catalyst); Horsham PA — July 2017-Dec. 2018

Provided Benefit and Eligibility information to new clients, resolved billing and payment issues, Processed customer material requests through email, postal service and phone channels

Education

NC Central University-Durham NC, BS 2002, Licensed Health-Life Agent-2017-present

Skills:

Knowledge of Medicare products, claims, HIPAA procedures, Programs: Citrix & AVAYA, Salesforce (Breeze)& Siebel CRM

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