Clark University Active Directory

W. Wrestling Brewster ** Forge Drive Plymouth, MA 02360

Ph: 508-***-**** Cell: 617-***-****

E-mail: *********@*******************.***

PERSONAL PROFILE

Solution-oriented, customer-focused, A+certified computer consultant with 18 years of experience in computer repair, technical trouble-shooting/problem solving, end-user service, network installation and maintenance. Skilled in supporting software and hardware systems, performing equipment upgrades and emergency repair services. Great people skills and ability to translate complicated techno-speak into plain English. Developed a series of end-user educational courses called ”Wrestling With Computers” and wrote and hosted a local television show under the same name.

WORK EXPERIENCE

2019 Cement mixer driver Boston Sand and gravel

2017- Present Limo driver Special Occasions Limousine CDL class B license

2002 – present Owner/Computer Consultant Brewster PC Solutions BBB A-Rating

Symantec, Carbonite, Microsoft Partner

• Small business owner providing hardware/software installation and support for individuals, as well as, small businesses and mid-range companies.

• Performs on-site repairs and preventive maintenance on personal and business computers, including desktops and laptops. Analyzes technical problems and quickly resolves customer problems in a timely and courteous fashion.

• Provides monthy, bi-monthly or quarterly maintenance on computers and network servers for a wide variety of businesses. Includes monitoring updates, backup, hardware, spyware/virus, network infratructure, exchange and complete systems. Microsoft updates to windows 10 using Ghost

• Installs and maintains server networks both on-site and through remote access. Familiar with Ghost Server 2008-2012, 2016, 2019 and Exchange/ and Office 365 / Active Directory.

• Proficient in Dell Systems, HP and Lonovo, etc., Microsoft Office implementation, migration and training, Exchange, Active Directory, Office 365 IOS and iPad integration.

• Launched Wrestling with Computers, a series of end-user training courses for individuals and small businesses. Topics include: ”Safety on the Internet, ”Managing your Inbox”,

”Computers for Seniors”, ”Getting the Most out of Outlook” and more. June2017-November 2018 Desktop& Server Support Global Data Systems

• Provided IT remote and onsite support and for hospitals, municipalities and businesses, including extensive problem solving and user management.

• Supported multiple clients from desktop support to Citrix support, user management and network management in Active Directory, Exchange and Office 365. Maintained server stability and ongoing monitoring.

• Worked with Connectwise, Citrix environments, Nable,Exchange, Active Directory, proofpoint, Office 365 (including email support), Windows 7 and 10, Iphone Support, Server 2008/2012/2016/2018

2002-2005 Desktop Support Analog Devices, Inc.

• Provided on-call PC support for Norwood campus of 650 users

• Performed network administration functions, set up network user accounts/permissions and reset passwords. Diagnosed and solved problems for both hardware and software for desktop and laptops.

• Reduced problem response time by 75% and user downtime by 50%.

• Developed and conducted Microsoft Office training courses and created easy-to- understand technical documentation for non-technical and technical users. 1988-2002 Supervising Foreman Bartlett Tree Experts

• Supervised a ground crew of 10-15 men

• Interviewed and hired potential employees

• Responsible for safety and production

EDUCATIONAL BACKGROUND

• 2002 Clark University—Certification in Computer Support

• 1988 University of New Hampshire- Associates Degree Forest Technology Member of

• Plymouth 400, Inc. Board of Directors

• Old Colony Club vice president

• Plymouth Town Meeting Representative, Chair of precinct 5

• Plymouth Harbor Committee Member

• Chairman, Quincy High School Technology Advisory Board

• Plymouth School System Technology Committee

• BBB A+

• First aid and cpr certified 2019

ADDITIONAL INFORMATION

Go to https://www.youtube.com/watch?v=RdT1SYYQT9Y or https://youtu.be/bWRb0MbAN1A for a sample of my ”Wrestling with Computers” TV show. Visit www.brewsterpcsolutions.com for a more comprehensive look of what I do.

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