Customer Service Airline

CURRICULUM VITAE

MOUNIKA TIWARI

AddressH.No:**-*-573,Umda Bazar,

Doodh Bowli, Hyderabad-500064.

Mobile: +91-868*******

Email Id: ***************@*****.***

OBJECTIVE:

Seeking a suitable and a challenging position in a progressive organization for the career

growth, where I can enhance as well as implement my skills in administration or commercial

departments of an organization for the overall development and fulfilling organization goals.

EDUCATION:

-B.SC (Life Science) from Ideal Degree College, Dilsukh nagar Hyderabad (67%).

-Intermediate in BPC from Sri Chaitanya Junior Kalasa, Chaitanyapuri, Hyderabad (64%).

-S.S.C from Shantiniketan High School, Doodh Bowli, Hyderabad (71%).

Achievements:

Awarded Flight Modal for good performance.

Awarded Grace Under Pressure for best team Leads.

COMPUTER EDUCATION:

MS-Office, DTP.

WORK EXPERIENCE:

Worked as Ground Service assistance-AirAsia Airline, Hyderabad.

(Feb 2018 – Feb 2020)

General Aviation and airline ground and flight operation.

Willingness and ability to shoulder any relevant job responsibility.

Flexibility in working for rotation shifts even for long term duration to support team.

Investigate on customer problems and provide speedy resolutions, Facilitate Boarding

and Deplaning.

Commendable proficiency in operating relevant Microsoft office tools and web-based

applications.

Provided front-line primary technical support to end users on various technical issues

and problems.

Additional responsible for responding to resolving service issues in a timely manner.

Provident on timely preparation for future methodologies to ensure best practices and

sustained outcomes with best results to commercial business.

Worked as Passenger Services Agent–Airasia Airlines(Menzies Bobba), Hyderabad

(Sep-2016 - Jan 2018)

Got Promoted in (Menzies Bobba) as a Team Leader since Aug-2017.

Extensive knowledge on the routine airport procedures including flight management

Ticketing and reservation bookings.

Investigate on customer problems and provide speedy resolutions, Facilitate Boarding

and Deplaning.

General Aviation and airline ground and flight operation.

Worked as Customer Service Executive– Spice jet Airlines, Hyderabad

(June 2015 - June 2016)

Profound knowledge of the integral airline processes and procedures.

General Aviation and airline ground and flight operations

Provide information, reservations and ticketing services to customers at Company

ticket and gate counters.

Commendable proficiency in operating relevant Microsoft office tools and web-based

applications.

Proven efficiency in handling stressful situations and complicated airline practices.

Flexibility in working for rotation shifts even for long durations.

Worked as Customer Service Executive – Emirates Airlines(Air India SATS),

Hyderabad (Mar 2014 – May 2015)

Willingness and ability to shoulder any relevant job responsibility.

Profound knowledge of the integral airline processes and procedures.

Proven ability to handle all the airline ticketing and reservation procedures.

Proven efficiency in handling stressful situations and complicated airline practices.

Capability to work for longer durations with equal efficiency.

PERSONAL PROFILE:

Father’s Name : Murlidhar Prasad Tiwari

Date of Birth : 06/02/1993

Age : 27 Years

Sex : Female

Marital Status : Single

Languages known : English, Hindi, Telugu

State : Telangana.

Religion : Hindu

Nationality : Indian.

Permanent Address : H.NO:19-1-573, UmdaBazar, DoodhBowli,

: Hyderabad-500064

Pin Code : 500064

Place:

Date:

(MOUNIKA TIWARI)

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