Property Manager Customer Service

Jacquelynn Bradshaw

***** ******* ***, **********, ** 48076 248-***-**** *********@*****.***

Professional Summary

Experienced Regional Property Manager with a proven track record of successfully raising occupancy rates, overseeing staff and maintenance operations and acting as a liaison between residents and ownership. Resourceful problem solver with excellent organizational and time-management skills.

Skills

Financial budgeting and reporting

Complex problem solving

Customer service-focused

Knowledge of building codes

Tenant and eviction laws

Multi-State Management

Yardi, Buildium and MRI software expertise

Microsoft office proficient

Building operations

Exceptional oral and written communication skills

Management of 799-unit portfolio

Work History

Regional Property Manager 10/2018- Present

ID Group – Detroit, Michigan

Effectively manage a portfolio of 799 units in Michigan and Atlanta.

Pursue a less than 3% spread of physical to economic occupancy.

Examine each market to ensure accurate rental and renal rates.

Manage and supervise groups of property managers to establish duty priorities across multiple properties.

Provide HR duties such as processing payroll, enforcing company policies and procedures, administering pay, completing interviews for potential new hires as well as exiting team members.

Hire, terminate, train, develop and motivate teams to deliver on performance goals.

Build company brand awareness.

Perform annual budget preparation and re-forecasting of budgets.

Reviews/audits property administrative, accounting and maintenance areas to ensure compliance with

established policies and procedures; approves all exceptions of same.

Aggregate rent collection.

Overseas/negotiate with vendors and contractors for large rehab projects.

Approve and pay weekly invoices.

Property Manager, 11/2017 to 10/2018

ID Group – Detroit, Michigan

Managed 188 units and ensured all apartments and lofts were always market-ready.

Increased occupancy from 87.8% to 97.5% in eight months

Decreased monthly delinquencies from $20,000 to under $10,000 since the first quarter of 2018.

Increased cash average collections from $120,000 to $144,000 per month.

Decreased operating costs by 30% by negotiating vendor and outsourcing contracts and mandating an after-hours emergency maintenance line to reduce overtime hours,

Evaluated and recommended changes in pricing strategies resulting in a 3-6% increase in rent renewals.

Ensured that all customer complaints were handled promptly and appropriately.

Property Manager, 08/2016 to 08/2018

Elbrus Management – Southfield, Michigan

Maintained 100% occupancy rating during 12-month tenure.

Managed all facets of operations and administration of a small group of residential homes.

Hired and trained maintenance staff and ensured all work orders were completed efficiently in a timely manner.

Conducted home inspections of section 8 properties and ensured that all budgeted goals were met.

Delivered emergency 24-hour on-call service for tenant issues.

Property Manager, 09/2014 to 10/2015

Progress Residential – Marietta, Georgia

Managed a community of over 2,000 homes in the greater Atlanta area.

Ensured all vacant units were move-in ready resulting in immediate occupancy status.

Communicated effectively with vendors and contractors regarding make ready services, work orders and homes marked for disposition.

Ensured that all vacant homes were re-keyed and maintained accurate records of all lock box codes.

Property Manager, 03/2013 to 12/2013

Compass Rock Reality – College Park, GA

Managed a 352-unit complex and a staff of eight employees.

Devised a solid marketing plan to increase occupancy from 79% to 90% within a five-month period.

Assisted the Atlanta Region of Community Managers in the absence of the Regional Manager.

Actively coded and entered invoices into the accounting system for payment, posted journal entries, processed bank deposits and submitted weekly payroll, financial and occupancy reports to the owners.

Solicited and evaluated bids for contract services.

Property Manager, 02/2010 to 03/2013

Tribridge Residential – Woodstock, GA

Supervised five employees and managed a community of 242 units.

Increasing occupancy from 56% to 90% within six months and achieved 100% physical occupancy.

Completed employee evaluations and provided bi-monthly training for leasing staff.

Coordinated with maintenance personnel to ensure timely work order completion and building upkeep.

Performed aggressive follow-up on delinquent tenants and coordinated effective collection procedures.

Education

Michigan Institute of Real Estate - Southfield, MI, 09/2016 to 10/2016

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