CURRICULUM VITAE OF COLETTE DICK

INTRODUCING

Name of Applicant: COLETTE, JOSLENE DICK

ID Number: 720**********

Languages: English, Afrikaans

Contact Details: 072-***-**** or 078-***-**** adqcyw@r.postjobfree.com

EDUCATION AND TERTIARY QUALIFICATIONS

INSTITUTION: INTEC COLLEGE

QUALIFICATION: Production and Operations Management –

Storekeeping and Stock Control Certificate B-9123

YEAR: June 2013 – Studies on hold.

SCHOOL: WELKOM, BRONVILLE HIGH SECONDARY SCHOOL

QUALIFICATION: Grade 12

YEAR: 1992

ACHIEVEMENTS

Jan 2007 Internal Auditor’s Course (Pioneer Foods)

Sep 1999 Awarded for best communications (Sasko Depot Welkom/ Pioneer foods)

Aug 1998 Best Audit report of 75% for Customer service (Game Welkom)

COMPUTER LITERACY

Amsoft

Microsoft Word 2010

Microsoft Excell 2010

SAP –Production and Warehouse Management system/SAP R3

SAP - EAP

Stock keeper/ MMS

WORK HISTORY:

EMPLOYER: Barloworld – Kellogg’s

PERIOD OF EMPLOYMENT: July 2014 – February 2020 (Contract ended)

POSITION HELD: 4 July 2014 Customers Services Officer, - Track and Trace -Debrief Clerk-Current

REFERENCE: Lelani Botma +277********

ACCOUNTS: Minimum of 6 accounts to maintained (Shoprite, Boxers, Browns/Weirs, Masscash, W/Sale,Bec, Spar’s and PnP assisting on switchboard)

DUTIES:

Process of orders

Targets, booking slots.

Booking orders and booking confirmations.

Cancelations of orders/rescheduled.

Assisting with queries via mails or phone.

Working closed with key managers, buyers and planner regarding pricing, deadlines, deliveries and targets.

Daily reports on what was invoiced and not, sales, stock cuts and deliveries.

Zoa reports on daily basis.

Stock Report/Cut Report

Depot Replens for Port Elizabeth and Cape Town.

Track and Trace Agent:

DUTIES:

Track and trace on all Long Distance, Local, Transshipments, Collections, and Exports transporters.

Working on a daily plan.

Handling of queries regarding track and trace.

Handling of all good stock returns and returns reconciliation report.

Depo Replenishment from Boksburg – Cape Town and Port Elizabeth.

Forecasting on Depos and stock related.

Service level Reports.

Debrief Clerk:

DUTIES:

Receiving of pods from different transporters.

Debrief and process of pods/ Reconcile scanning PODs.

Follow up on outstanding pods and queries on pods.

Dokkie file on spreadsheet.

Hand over POD to transporter

Switchboard/ Receptionist

DUTIES:

Company people

Meet and greet clients/ Interact well with internal and external clients on professional level

Answer phones and taking messages

Order and distribute stationary

Filling/admin/capture information and book boardrooms

Bathroom supplies

Ensure the reception are neat and tidy at all the times

Any other reasonable tasks

EMPLOYER: PIONEERFOODS (PTY) LTD

PERIOD OF EMPLOYMENT: October 2013 – May 2014

POSITION HELD: Stock Controller

DUTIES:

Assisting in warehouse (October – Feb 2013)

Create of Purchase orders

Transfer stock out of one plant into another plant

Back to stocks/returns/process of credits

Stock transfers between different storage location

Views of stock levels

Picking stats bulk report on weekly basis

Capturing of export orders and claims

Cycle counts, and stock take

Assisting on Switchboard duties (was releasing switchboard lady)

Receive, direct and relay telephone messages and fax messages

Greet, assist and/or direct students, visitors and the general public

Pick up and deliver the mail

Open and date stamp all general correspondence

Assist in the planning and preparation of meetings, conferences and conference

Coordinate the repair and maintenance of office equipment

Respond to public inquiries

Provide word-processing and secretarial support

REFERENCE:

Karen Hartman/Antoinette Nell – Finance manager/Logistics supervisor

adqcyw@r.postjobfree.com

(011-***-****/ 082-***-****/ 011-***-****

EMPLOYER: PIONEERFOODS (PTY) LTD

PERIOD OF EMPLOYMENT: 1 April 2006–September 2013

POSITION HELD: Sales Order Clerk

DUTIES:

Implemented a report that is now used by all HODS in account (Self-initiated) and I believe it can safe cost for the company in the nearby future.

Create of sap orders, free stock, free stock report, credit notes, returns of good and bad stock, movements between different store locations and warehouses

Billing, delivering and goods movement, issuing of credit memos, charging and invoicing of transport cost, monthly statements and reports for different transporters

Stock plants report, HOC reports, stock list, admin and filing

Achieved good working relations with colleagues as well as clients

Input of inventory counts with document, physical inventory and create of documents

Petty cash, cash sales and staff sales

Edi orders, invoicing and billing.

Releasing my head supervisor

Assisting in stock take

Internal Auditor

Relieving of switchboard duties

REASON FOR LEAVING: Retrenched September 2013 (Department Closed)

REFERENCE: Karen Hartman - Financial Manager

adqcyw@r.postjobfree.com

(011-***-****/ 082-***-****

EMPLOYER: AGFA CALL CENTRE

PERIOD OF EMPLOYMENT: November 2004 – December 2005

POSITION HELD: Buyer

DUTIES:

Inbound telesales

Handle queries

Process orders

Monthly reporting

Liaison with key customers on requirements

Assisting with queries

Worked towards monthly target

REASON FOR LEAVING: Contract ended

EMPLOYER: BRAND HOUSE MIDRAND

PERIOD OF EMPLOYMENT: July 2004 – September 2004 (Temp)

POSITION HELD: Inbound Sales

DUTIES:

Telesales

Process orders

Assisting with queries

Invoicing

Opening of new accounts

Process of returns

Dealing with cod customers and 14 day accounts

REASON FOR LEAVING: Company moved

EMPLOYER: AFROX

PERIOD OF EMPLOYMENT: March 2004 – June 2004

POSITION HELD: Accounts / Stock Control

DUTIES:

Contact customers on proactive basis

Obtain commitment from customers to pay

All ARS tickets are auctioned within agreed service level

All queries resolved within agreed service standards

Manage and plan daily task effectively

Have proficient working knowledge of all current systems and business processes

Ensure that all accounts are paid within the agreed terms

Minimize the company's exposure to credit risk

Provide a prompt and efficient customer service and strong support to the sales and services personnel

Manage credit and cylinder assets through adherence to the credit policy

Escalate problem accounts to appropriate level of management

Telephonic collections

Allocations of outstanding money

Phone for remittance advices

Allocations

Reconciliations

Queries

Creditor's limits

Maintaining national clients

Open new account

Telephonic collections

REASON FOR LEAVING: Contract ended

EMPLOYER: GAME EAST RAND MALL (Courtesy Bar)

PERIOD OF EMPLOYMENT: October 2003 – March 2004

POSITION HELD: Courtesy bar Supervisor

DUTIES:

Exchange of merchandise

Returned of faulty items

Refunds of deposit transactions and refunds in respect of price beat

Overcharges by means of game money

Company policies and procedures repairs

Control of kitchen team and baby shower list

Ensure payment is received from customers for any chargers (e.g. out of guarantee)

Control of gift vouchers, Telkom cards, Safekeeping, Gas cylinders, credit cards

Ensure customer service takings and documentation balance before the end of trading day

Customers advised to collect repaired items

Ensure senior citizen applications are auctioned according to procedure

Personal errands

Typing and filing

REASON FOR LEAVING: Better Offer at Afrox

EMPLOYER: PIONEERFOODS WELKOM DEPOT

PERIOD OF EMPLOYMENT: September 1999 – February 2003

POSITION HELD: Debtors Controller and Admin Clerk

DUTIES:

Debtors Controller

Allocations

Reconciliations

Queries

Creditor’s limits

Post of receipts

Maintaining National clients

Open new accounts

Telephonic collections

Administration Clerk

Typing of general correspondence

Updating driver’s summary books

Drivers salaries (calculations of kilometers drivers driven)

Controlling cash sales at counter

Responsible for Petty cash

Capturing sales orders

Pricing according to authorized deals

Processing of picking slips and invoicing

Answering switchboard

Handling of XPS and updating post register

Customer queries & customer care

REASON FOR LEAVING: Relocated to Johannesburg

EMPLOYER: GAME WELKOM

PERIOD OF EMPLOYMENT: June 1998 – August 1999

POSITION HELD: Courtesy bar Supervisor

DUTIES:

Exchange of merchandise

Returned of faulty items

Refunds of deposit transactions and refunds in respect of price beat

Overcharges by means of game money

Company policies and procedures repairs

Control of kitchen team and baby shower list

Ensure payment is received from customers for any chargers (e.g. out of guarantee)

Control of gift vouchers, Telkom cards, Safekeeping, Gas cylinders, credit cards

Ensure customer service takings and documentation balance before the end of trading day

Customers advised to collect repaired items

Ensure senior citizen applications are auctioned according to procedure

Maintain of necessary registers at customers service

Motivate team to perform to required standards and present training and development

Make team members aware of good time keeping and attendance, aware of policies and procedures when maintaining discipline

Maintain a high standard of security in customer service

Check time clock cards

Reports on weekly basis

Planning of structure days off, week-ends, leave

Ensure archiving is carried out and documentation ready for Auditing

Achievements: Promoted to deputy admin manager

REASON FOR LEAVING: Better opportunity at Pioneer foods Welkom

REFERENCE: Brandon Frieslaar (057-***-****

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