Customer Service Logistics Supervisor
Resume:
CURRICULUM VITAE OF COLETTE DICK
INTRODUCING
Name of Applicant: COLETTE, JOSLENE DICK
ID Number: 720**********
Languages: English, Afrikaans
Contact Details: 072-***-**** or 078-***-**** *************@*****.***
EDUCATION AND TERTIARY QUALIFICATIONS
INSTITUTION: INTEC COLLEGE
QUALIFICATION: Production and Operations Management –
Storekeeping and Stock Control Certificate B-9123
YEAR: June 2013 – Studies on hold.
SCHOOL: WELKOM, BRONVILLE HIGH SECONDARY SCHOOL
QUALIFICATION: Grade 12
YEAR: 1992
ACHIEVEMENTS
Jan 2007 Internal Auditor’s Course (Pioneer Foods)
Sep 1999 Awarded for best communications (Sasko Depot Welkom/ Pioneer foods)
Aug 1998 Best Audit report of 75% for Customer service (Game Welkom)
COMPUTER LITERACY
Amsoft
Microsoft Word 2010
Microsoft Excell 2010
SAP –Production and Warehouse Management system/SAP R3
SAP - EAP
Stock keeper/ MMS
WORK HISTORY:
EMPLOYER: Barloworld – Kellogg’s
PERIOD OF EMPLOYMENT: July 2014 – February 2020 (Contract ended)
POSITION HELD: 4 July 2014 Customers Services Officer, - Track and Trace -Debrief Clerk-Current
REFERENCE: Lelani Botma +277********
ACCOUNTS: Minimum of 6 accounts to maintained (Shoprite, Boxers, Browns/Weirs, Masscash, W/Sale,Bec, Spar’s and PnP assisting on switchboard)
DUTIES:
Process of orders
Targets, booking slots.
Booking orders and booking confirmations.
Cancelations of orders/rescheduled.
Assisting with queries via mails or phone.
Working closed with key managers, buyers and planner regarding pricing, deadlines, deliveries and targets.
Daily reports on what was invoiced and not, sales, stock cuts and deliveries.
Zoa reports on daily basis.
Stock Report/Cut Report
Depot Replens for Port Elizabeth and Cape Town.
Track and Trace Agent:
DUTIES:
Track and trace on all Long Distance, Local, Transshipments, Collections, and Exports transporters.
Working on a daily plan.
Handling of queries regarding track and trace.
Handling of all good stock returns and returns reconciliation report.
Depo Replenishment from Boksburg – Cape Town and Port Elizabeth.
Forecasting on Depos and stock related.
Service level Reports.
Debrief Clerk:
DUTIES:
Receiving of pods from different transporters.
Debrief and process of pods/ Reconcile scanning PODs.
Follow up on outstanding pods and queries on pods.
Dokkie file on spreadsheet.
Hand over POD to transporter
Switchboard/ Receptionist
DUTIES:
Company people
Meet and greet clients/ Interact well with internal and external clients on professional level
Answer phones and taking messages
Order and distribute stationary
Filling/admin/capture information and book boardrooms
Bathroom supplies
Ensure the reception are neat and tidy at all the times
Any other reasonable tasks
EMPLOYER: PIONEERFOODS (PTY) LTD
PERIOD OF EMPLOYMENT: October 2013 – May 2014
POSITION HELD: Stock Controller
DUTIES:
Assisting in warehouse (October – Feb 2013)
Create of Purchase orders
Transfer stock out of one plant into another plant
Back to stocks/returns/process of credits
Stock transfers between different storage location
Views of stock levels
Picking stats bulk report on weekly basis
Capturing of export orders and claims
Cycle counts, and stock take
Assisting on Switchboard duties (was releasing switchboard lady)
Receive, direct and relay telephone messages and fax messages
Greet, assist and/or direct students, visitors and the general public
Pick up and deliver the mail
Open and date stamp all general correspondence
Assist in the planning and preparation of meetings, conferences and conference
Coordinate the repair and maintenance of office equipment
Respond to public inquiries
Provide word-processing and secretarial support
REFERENCE:
Karen Hartman/Antoinette Nell – Finance manager/Logistics supervisor
********@************.**.**
(011-***-****/ 082-***-****/ 011-***-****
EMPLOYER: PIONEERFOODS (PTY) LTD
PERIOD OF EMPLOYMENT: 1 April 2006–September 2013
POSITION HELD: Sales Order Clerk
DUTIES:
Implemented a report that is now used by all HODS in account (Self-initiated) and I believe it can safe cost for the company in the nearby future.
Create of sap orders, free stock, free stock report, credit notes, returns of good and bad stock, movements between different store locations and warehouses
Billing, delivering and goods movement, issuing of credit memos, charging and invoicing of transport cost, monthly statements and reports for different transporters
Stock plants report, HOC reports, stock list, admin and filing
Achieved good working relations with colleagues as well as clients
Input of inventory counts with document, physical inventory and create of documents
Petty cash, cash sales and staff sales
Edi orders, invoicing and billing.
Releasing my head supervisor
Assisting in stock take
Internal Auditor
Relieving of switchboard duties
REASON FOR LEAVING: Retrenched September 2013 (Department Closed)
REFERENCE: Karen Hartman - Financial Manager
********@************.**.**
EMPLOYER: AGFA CALL CENTRE
PERIOD OF EMPLOYMENT: November 2004 – December 2005
POSITION HELD: Buyer
DUTIES:
Inbound telesales
Handle queries
Process orders
Monthly reporting
Liaison with key customers on requirements
Assisting with queries
Worked towards monthly target
REASON FOR LEAVING: Contract ended
EMPLOYER: BRAND HOUSE MIDRAND
PERIOD OF EMPLOYMENT: July 2004 – September 2004 (Temp)
POSITION HELD: Inbound Sales
DUTIES:
Telesales
Process orders
Assisting with queries
Invoicing
Opening of new accounts
Process of returns
Dealing with cod customers and 14 day accounts
REASON FOR LEAVING: Company moved
EMPLOYER: AFROX
PERIOD OF EMPLOYMENT: March 2004 – June 2004
POSITION HELD: Accounts / Stock Control
DUTIES:
Contact customers on proactive basis
Obtain commitment from customers to pay
All ARS tickets are auctioned within agreed service level
All queries resolved within agreed service standards
Manage and plan daily task effectively
Have proficient working knowledge of all current systems and business processes
Ensure that all accounts are paid within the agreed terms
Minimize the company's exposure to credit risk
Provide a prompt and efficient customer service and strong support to the sales and services personnel
Manage credit and cylinder assets through adherence to the credit policy
Escalate problem accounts to appropriate level of management
Telephonic collections
Allocations of outstanding money
Phone for remittance advices
Allocations
Reconciliations
Queries
Creditor's limits
Maintaining national clients
Open new account
Telephonic collections
REASON FOR LEAVING: Contract ended
EMPLOYER: GAME EAST RAND MALL (Courtesy Bar)
PERIOD OF EMPLOYMENT: October 2003 – March 2004
POSITION HELD: Courtesy bar Supervisor
DUTIES:
Exchange of merchandise
Returned of faulty items
Refunds of deposit transactions and refunds in respect of price beat
Overcharges by means of game money
Company policies and procedures repairs
Control of kitchen team and baby shower list
Ensure payment is received from customers for any chargers (e.g. out of guarantee)
Control of gift vouchers, Telkom cards, Safekeeping, Gas cylinders, credit cards
Ensure customer service takings and documentation balance before the end of trading day
Customers advised to collect repaired items
Ensure senior citizen applications are auctioned according to procedure
Personal errands
Typing and filing
REASON FOR LEAVING: Better Offer at Afrox
EMPLOYER: PIONEERFOODS WELKOM DEPOT
PERIOD OF EMPLOYMENT: September 1999 – February 2003
POSITION HELD: Debtors Controller and Admin Clerk
DUTIES:
Debtors Controller
Allocations
Reconciliations
Queries
Creditor’s limits
Post of receipts
Maintaining National clients
Open new accounts
Telephonic collections
Administration Clerk
Typing of general correspondence
Updating driver’s summary books
Drivers salaries (calculations of kilometers drivers driven)
Controlling cash sales at counter
Responsible for Petty cash
Capturing sales orders
Pricing according to authorized deals
Processing of picking slips and invoicing
Answering switchboard
Handling of XPS and updating post register
Customer queries & customer care
REASON FOR LEAVING: Relocated to Johannesburg
EMPLOYER: GAME WELKOM
PERIOD OF EMPLOYMENT: June 1998 – August 1999
POSITION HELD: Courtesy bar Supervisor
DUTIES:
Exchange of merchandise
Returned of faulty items
Refunds of deposit transactions and refunds in respect of price beat
Overcharges by means of game money
Company policies and procedures repairs
Control of kitchen team and baby shower list
Ensure payment is received from customers for any chargers (e.g. out of guarantee)
Control of gift vouchers, Telkom cards, Safekeeping, Gas cylinders, credit cards
Ensure customer service takings and documentation balance before the end of trading day
Customers advised to collect repaired items
Ensure senior citizen applications are auctioned according to procedure
Maintain of necessary registers at customers service
Motivate team to perform to required standards and present training and development
Make team members aware of good time keeping and attendance, aware of policies and procedures when maintaining discipline
Maintain a high standard of security in customer service
Check time clock cards
Reports on weekly basis
Planning of structure days off, week-ends, leave
Ensure archiving is carried out and documentation ready for Auditing
Achievements: Promoted to deputy admin manager
REASON FOR LEAVING: Better opportunity at Pioneer foods Welkom
REFERENCE: Brandon Frieslaar (057-***-****
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