Executive Housekeeper Csr

PROMIT NAG (CHHE)

Mobile: +91-985******* Email: *********@*****.***

PROFESSIONAL SYNOPSIS

Hands on professional with 20 years of Housekeeping Management experience in reputed 5 star deluxe hotels and resorts in India, Middle East, Australia and Pacific Islands.

Actively involved in maintaining high quality housekeeping and laundry standards.

Possesses knowledge of developing procedures, service standards, standard operational policies (SOP), and effective cost control measures.

Very good communication, motivational and team building skills with the ability to work in multicultural environment.

Worked in renovation phase in Madinat Jumeirah, Airways Hotel, Park Hotel, Aamby Valley City & ITC hotels.

CAREER PROFILE

1.SAHARA STAR HOTEL, India (Feb 2020 till today) : As a part of World Hotel Group working as Deputy Manager Housekeeping (Deputy Housekeeper).This a 5 star deluxe hotel in Mumbai India with 354 rooms, multiple dining venues and has the largest meeting spaces in the city .One of the most popular hotels in Mumbai India .Part of the world hotel group and has a trip advisor ranking of 1 in whole of greater Mumbai.

2.ITC HOTELS, India (May 2017-Jan 2020): Worked as Executive Housekeeper at 5 star hotel, based in Navi Mumbai India.

Significant Achievements:

●Was able to achieve highest mystery audit score of 96%in the brand and 3rd

highest in the chain.

●Huge contribution in getting the trip advisor ranking from 14 to 6th rank.

●In terms of cost rationalization was able to achieve on an average 10 % below budget.

●In terms of Revenue was able to achieve 5% growth in terms of laundry and minibar.

3.Aamby valley City, India (May 2016 till May 2017): Worked as Head Of Department (Deputy Housekeeper)

4.Aamby valley City, India (May 2012- May 2016): Worked as Deputy Housekeeper.

A 5 star super deluxe Luxury resort property with 400 + rooms spread over 10,600 acres area. There are 11 Restaurants and Bars 4 Banquet halls (The biggest one “Auditorium” is 50,000 sq. feet), 5 board rooms, 10 outdoor wedding or party venue apart from many adventures, recreational facilities, jungle safari, food courts, shopping arcades, golf course and airport. This property has tallest water fountain (light, laser and sound show) in the world, best golf course in the world and largest sky diving centre in Asia. I was overseeing a team of 262 members of Housekeeping.

Significant Achievements:

●Created new 50 sops for the department and modified the old ones.

●Helped in opening up a series of newly constructed villas.

●Structured the training program of the department and completed around 1000man hours of training.

●Defined the manpower requirement of the department.

●Made the extra cleaning schedule of each areas and started monitoring them regularly

●Defined the par level of each item depending on usage rate.

●Devising new policy and procedures of record keeping and thereby helping in getting success internal audits.

●Opened up the new uniform room and setting the same.

Responsibilities:

Housekeeping Operations

●Responsible for upkeep and cleanliness of the Villas/Chalets/cottages/ Bungalows, F&B outlets/ outdoor banqueting venues/ Shopping arcades/ recreational and facility venues.

●Maintaining HK brand standard and general operation.

●Responsible for flower arrangements and pest control of the hotel.

●Prepares reports of periodic inventories for Linen, Uniforms and OE items.

●Ensure that all Housekeeping equipment is properly maintained and in good working order.

●Responsible for effective cost control and creating safe work environment for team.

●Reports and documents any observed or known safety hazards.

●Ensuring that lost and found policy and procedures are followed consistently and accurately.

●Preparing annual budgets for Housekeeping.

●Maintains highest standard of professionalism, ethics & attitude towards guests and colleagues by promoting an atmosphere that ensures company’s mission statement.

Guest Relations

●Providing maximum customer satisfaction by closely interacting with potential clients & maintaining their preferences in the system.

●Monitoring and responding to guest complaints to ensure guest satisfaction.

Man Management

●Scheduling and roster all housekeeping staff in accordance with occupancy levels.

●Actively participates in recruitment, appraisal, succession plans, training and development, and controlling contracted labours.

5.AIRWAYS Hotel, Papua Newguinea (Jan 2011- May 2012): Worked as Executive Housekeeper

Airways Hotel and residences Papua New Guinea is a 5 star,152 rooms deluxe hotel. This hotel was the part of the LHW (leading hotels of the world group. Airways hotel is a member of the Great hotels of the World and Kiwi collection. It has got the award for being the best luxury airport hotel in Australia and Oceania in 2010 and 2011 the hotel is having 152 rooms. It is also the winner of the world luxury award, travel awards and best airport hotel in Australia Oceania.

Significant Achievements:

●Opening up a series of 50newly constructed rooms.

●Modified old sops and made new ones.

●Structured the training program of the department.

●Was instrumental in initiating certain CSR concept and associating with green hotel concept.

●Defined the manpower requirement of the department.

●Made the floor plan and initiated extra cleaning program.

●Started with the different motivational program.

●Defined the par level of each item depending on usage rate.

●Started with the preventive maintenance program in coordination with maintenance.

●Was instrumental with controlling of chemical cost and other operational expenses.

●Started with one to one meeting of staff and receiving ideas and implementing them as far as possible.

Responsibilities:

●Responsible for cleanliness, orderliness and appearance of the entire Hotel.

●Ensure that rooms are made as per company standard.

●Prepare Annual Housekeeping Budget.

●Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

●Organize inventories with Accounts and General Store for linen, uniform and fixed assets.

●Pay particular attention while organizing pest eradication activities.

●Develop and implement Housekeeping systems and procedures

●Prepare reports for management information.

●Assist Purchase department in selecting suppliers for items related to Housekeeping.

●Plan, control and supervise Horticultural activities.

●Attending and resolving guest complaints.

●Verification of supplies consignments.

●Organize on-the job training and evaluate its effectiveness.

●Approval of the Functional Manual of the department.

●Recommend recruitment of new personnel.

●Daily inspection of public areas and employees locker rooms.

●Daily briefing of Supervisors/ Executives.

●Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.

●Immediately attending to guest requests.

6.Tanagalooma Island Resort, Australia (Sept 2008- Jan 2011): Worked as Housekeeping Manager.

This is a 5 star hotel with 380 rooms.

Significant Achievements:

●Structured the training programme of the whole department

●Upgraded the flower decoration and landscaping of the hotel.

●Reduced departmental pay role cost by replacing contractual staff and developing internal staff with the help of desired training and quantify work load.

●Upgrading the quality and flow of work through time and motion.

●Enhanced the look and feel of public area through innovative addition of amenities and accessories.

●Initiated in house carpet cleaning and saved on expenses.

●Initiated an open door policy of and started with different motivational programme.

●Saved significant amount of laundry cost by reorganising par-stock level of linen and rescheduling laundry operations.

Responsibilities:

●Responsible for the operation of all Housekeeping functions in guestrooms, offices and public areas, including corridors and stairwells.

●With aid of Assistant(s), supervises Housekeeping Supervisors, Housekeeping Attendants, Linen Attendants, Tailor, Cleaners and Clerks.

●Establishes standards of cleanliness of areas under his/her control.

●Instigates working rules and practices to meet these standards.

●Establishing training programs, methods and procedures for development of employees.

●Balances staff working schedules to meet peak and slack periods while remaining within labour law requirements.

●Maintains a close liaison with Front Office to ascertain and meet anticipated guest check-ins and outs.

●Makes regular inspections of all areas to check on Housekeeping standards, and issues necessary orders to correct shortcomings.

●Meets regularly with Engineering and Laundry departments to ensure smooth flow of supplies and repair work.

●Responsible for guestrooms linen inventories and assists with Food & Beverage linen inventories.

●Making the annual operation budget of housekeeping.

●Supervises and arranges the taking of physical inventories at the frequency determined by Management.

●Responsible for the inventory of guestroom and cleaning supplies, ordering replacement when necessary.

●Maintains linen room and repair services.

●Makes recommendation to Management for modernization of equipment, methods or supplies.

●Meets with salesman or outside consultants in order to keep informed of developments..

●May be responsible for night cleaning operation of offices and public space within the administration.

●Works closely with Accounts departments in order to keep expenses within monthly forecasts.

●Works closely with the Purchasing Officer to ensure regular purchase and flow of supplies and to keep a close supervision on Housekeeping storeroom inventories.

PAST JOB HISTORY

1.Oct 2006- July 2008- As Team leader Housekeeping in Madinat Jumeirah a 5 star deluxe Resort with 1007 rooms was then the best luxurious resort in the World located in Dubai.

2. Apr 2005 – Oct 2006 -As Team Leader Housekeeping in Hyatt Regency Kolkata, India (235

Rooms 5 star deluxe hotel)

3. Apr 2000-Mar ’2005 – Worked as a Housekeeping Supervisor in Park Hotel Kolkata, India

a 5 star deluxe hotel.

IMPORTANT TRAININGS AND REWARDS

●Certified Departmental Trainer for Housekeeping by Aamby Valley City and University of hospitality.

●Successfully completed Skill and technical up gradation programme in Housekeeping from IHM kolkata.

●Successfully completed 1st Step to Leadership training from Madinat Jumeirah Resort.

●Successfully completed fire safety training from Tangalooma Island Resort through grant billings direct fire services.

●Successfully completed complain handling training from Madinat Jumeirah.

●Attended the training programme on occupational health and safety from Madinat Juemirah.

●Attended the telephone and phonetic skills training in Madinat Jumeirah.

●Attended training on Team work in Madinat Jumeirah.

●Attended the praise me training in Madinat Juemeirah.

●Attended the performance management training in Madinat Juemirah.

●Was awarded star of the whole year 2007 in housekeeping department for being present on duty and punctuality in Madinat Juemirah.

●Was awarded star of the month September 2007 for best performance in Madinat Juemirah.

●Was awarded the Hystar Gold award from the quarter ending December 2005 in Hyatt Regency Kolkata.

●Certified course in Covid 19 contact Tracing from John Hopkin University .

ACADEMIC CREDENTIALS

2020 - (CHHE) CERTIFIED HOSPITALITY HOUSEKEEPING EXECUTIVE FROM AHLEI

20001-2004: - Completed bachelor degree in arts from North Bengal University

1997-2000: - Completed the three years Diploma Course in Hotel and Hospitality

Management from International Institute of Advanced Studies Kolkata.

IT CREDENTIALS

Well versed with Ms-Office, Outlook Express, Fidelio, IDS and MICROS

PERSONAL VITAE

Date of Birth : 5th October 1977

Nationality : Indian

Passport Number : M1462910.

Permanent Address : AA17/14, schoolpara, baguiati, Kolkata-700059

Present Address : Room 401, Navnath Samruthi, Plot No117 Sector Koparkhairane, Navi

Mumbai, Pin 400709.

Languages Known : English, Hindi and Bengali.

Personal Interests : Playing cricket and chess, watching news channels, movies,

reading newspapers and surfing the internet.

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