Customer Service Specialist 10+
Resume:
Malissa Alexander
Gurnee, IL *****
***********@***.***
Willing to relocate to: Madison, WI
Authorized to work in the US for any employer
Work Experience
Registered Behavior Technician (RBT)
Caravel Autism Health - Deerfield, IL
August 2021 to Present
In Home Care for Autistic Children
One on One with child
Implementing plans and goals set by BCBA
Foster Parent/ Case Manager
Department of Children and Families Services - Waukegan, IL August 2020 to June 2021
Foster care parent of 4 brothers
Case Manager
Data entry
Assistant in Therapy and home care
Patient Service Specialist
Select Medical/NovaCare - Crystal Lake, IL
March 2019 to October 2020
Case Manager for Pediatric Therapy- Physical, Speech, Occupational and ABA. Open and closed all cases
Insurance verification
Customer Service
Registered Behavior Training
Cont.
CSR Lead- Customer Service Representative Lead
Advanced Dermatology and Cosmetic Surgery - Lincolnshire, IL December 2017 to April 2019
Handling efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, registration and billing. Maximized revenues by collecting payment at time of service and entering accurate and up~to~date billing information (address, insurance coverage, etc.) into the patient accounting system (Nextech). Assisted clinical staff in maintaining accurate medical records.
Head of specialty programs
Experience handling difficult caller/customers/patients. Experience handling several tasks at once without mistakes or diminution of professional demeanor and customer service.
Strong interpersonal and telephone communication skills. Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
Ability to function in a high volume, multiple~task environment Exposure to ill patients.
Ability to work under stressful conditions with demanding customers. Travel to various Practice sites
Lead CNA
Fountains Of Crystal Lake - Crystal Lake, IL
January 2016 to November 2017
Responsible for supervising CNA staff. Overseen patient care, Assisted in management and budgetary decisions, set work schedules, coordinate meetings and make decisions about personnel Alzheimer's and Dementia care.
Supervisor 10+ employees
Office Management
Administrative Assistant Duties
Lead Event Coordinator
• Took vital signs regularly
Education
High school diploma in Accounting
Round Lake, IL
August 1991 to May 1995
Skills
• Insurance Verification (3 years)
• Medical Scheduling (10+ years)
• General Ledger Accounting (5 years)
• General Ledger Reconciliation (5 years)
• Journal Entries (5 years)
• Accounting (10+ years)
• Microsoft Office
• Microsoft Word
• Excel
• Medical Office Experience (10+ years)
• Medical Records (8 years)
• Medical Records (6 years)
• Schedule Appointments (10+ years)
• Scheduling (10+ years)
• Medical Billing (2 years)
• Case Management (10+ years)
• Accounts Payable (5 years)
• Accounts Receivable (5 years)
• Office Management (5 years)
• Filing (10+ years)
• Data Entry (10+ years)
• Payroll (5 years)
• Child Protective Services
• Memory care
• Home care
• Medical receptionist
• Medical terminology
• Customer service
• Documentation review
• Applied behavior analysis
• Management
• EMR systems
• Human resources
• Social work
• Bookkeeping
• Vital signs (10+ years)
• Intake (10+ years)
• Alzheimer's care (10+ years)
• Property management (5 years)
• Training & development (5 years)
• Care plans
• TCP
• Clerical Experience
• Leadership
• Computer Skills
• Communication Skills
• Organizational Skills
• Medication Administration
• Interviewing
• Crisis management
• Management
• Data collection
• Budgeting
• Employee evaluation
• Front Desk
• Meal Preparation
• Sales
• Sales (5 years)
• Retail sales (3 years)
• Customer support (10+ years)
• Software troubleshooting
• Digital marketing
• Customer support (10+ years)
• Accounting (10+ years)
• Management
• Knowledge management
• Management
• Hospitality
• Sales (5 years)
• Cash handling
Certifications and Licenses
RBT Certification
CPR Certification
First Aid Certification
Assessments
Medical receptionist skills — Familiar
December 2021
Managing physician schedules and maintaining accurate patient records Full results: Familiar
Dental receptionist skills — Proficient
October 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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