Customer Service Representative
Resume:
Chanise Mortimer
Brooklyn,Ny,11212
*.**********@*****.***
Strong communication and ability to finish any task in a timely fashion. Eagerness to learn for personal growth and to help others. Very analytical and cautious when problem solving.Works with a strong level of integrity to ensure good relationships with all team members.
Skills
●Highly skilled in cash handling
●Excellent organizational skills
●Data entry
●Strong mathematical skills
●Strong interpersonal skills(empathy and patience)
●Excellent customer service and communication skills
Experience
November 2021-February 2022
Valrhona- Customer service representative
Placing orders using SAP software and coordinating shipping with carriers.
Creating Excel spreadsheets
Answering customer questions using Outlook
Beginner SAP skills ( creating credits. Update customers info, create and change orders)
Experienced using Microsoft Teams( creating meeting, uploading files,screen sharing)
Beginner using Salesforce
December 2019- June 2020
UncommonGoods - Customer service representative
●Assisted customers in navigating the companies website, and placing orders online and troubleshooting any technical issues
●Responded to customer issues and complaints in a timely fashion during live chat, emails and phone calls
●Maintained a polite and professional telephone manner
●Developed personal organization and multitasking skills in a fast paced environment
●Experienced using Zendesk
Sept 2016- December 2019
Uniqlo - Supervisor (Customer service)
●Diffuse and resolve various volatile customer situations while maintaining a balance between the interest of the company and customer satisfaction.
●Demonstrate excellent product knowledge and solutions for the customer
●Maintained a clean, neat, and orderly stock room.
● Provided daily supervision to ensure team members are working to their best ability and encouraged them to do more.
● Develop and empower team members to achieve a supervisor role.
●Encouraged team members to strive for excellence.
● Provided positive feedback, coaching, that strengthened team capability.
● Has the mindset of a business manager and shares any findings or ideas that might improve sales, profits or customer service.
●Human resource management. ( Schedule maintenance, employee trajectory )
●Created schedules based on business needs. ( Daily work schedule & Weekly work schedule )
● Constructed employment paths for new hires.
● Provided daily communication with team members to ensure great results.
● Strong customer service skills.
Education
June 2012 - June 2014
Bronx Health Sciences HS
Trainings
August 2021- January 2022
SUNY BEOC
Certified Billing and Coding Specialist (CBCS)
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