ANTHONY TAYLOR
***** ********* **, *******, *****, 77053, US • 1-281-***-**** • ***********@*****.*** To meet project objectives, prioritize projects and multitask effectively. Self-motivated and hardworking, with excellent communication skills and very knowledgeable. Team player who is methodical and detail-oriented and willing to learn. Motivator and problem solver with exceptional people skills. Team player who is also a good communicator.
Schedule management
Data entry
Staff management
Training and development
Customer relations
Training and mentoring
High School
Windham School District - Huntsville, TX
Costumer service - November, 2019 to Present
King Taylor’s services - Houston, TV
Customer exchanges, voids, and returns were assessed and authenticated by me. Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities ! Instructed team members on how to provide friendly, professional service while adhering to established service models. Resolved issues that customers might encounter.
Was in charge of hiring and training new members of the guest service team. Warehouse Associate Team Lead - April, 2019 to May, 2020 Powell Industries Corporate Division - Houston, TX Kept all documentation and records accurate and up-to-date with the most recent data to avoid errors in processing or delivery. Improved packing procedures by keeping detailed records of the daily stock packing of over 20,000 pounds and identifying areas for improvement.
Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds. Internal teams and customers benefited from my expertise in inventory management and current stock levels, which improved accuracy and product availability.
Calculated correct order totals, updated accounts, and kept detailed records for inventory management. Kitchen Manager - February, 2017 to June, 2019
Chili's Grill & Bar - Houston, TX
Kept up with current menu items, garnishes, ingredients, and preparation techniques. Completed cash transactions in a timely and accurate manner. Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business. Followed all health and sanitation rules and regulations. Gave employees performance feedback and assisted them in setting quarterly goals. Bought food and built strong relationships with vendors. Regular preventive maintenance and repair schedules allowed me to keep the facility and equipment in good working order. Made a decision.
Professional Summary
Skills
Education
Work History
Warehouse and Logistics Assistant - February, 2016 to January, 2018 Southern Glazer's Wine & Spirits - Houston, TX
Estimated weights, heights, and centers of balance to make precise placements. Material flow, storage, and global order fulfillment were all under my supervision. Worked with the shipping department to ensure that materials were returned to the correct vendors in a timely manner. Made sure that deliveries followed import and export laws to avoid delays. Arranged transportation and forwarding services for all orders to ensure that material arrived on time, while also reviewing operational records and making scheduling adjustments to improve efficiency. Was in charge of conducting monthly inventories of the materials on the shop floor. Was in charge of daily inventory counts to ensure data accuracy. Separated the cargo received by account number and destination. Assistant Meat Manager - July, 2011 to February, 2017 Food Town - Sugar Land, TX
Looked for industry trends on social media and through online sources. Assisted a large quantity ofcustomers by answering questions, responding to inquiries, and handling phone requests Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. Assisted various business groups with document organization and dissemination during acquisitions. Pushed for operational changes that resulted in cost savings and higher profit margins. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties. Advised customers on food quality, handling methods, and other factors affecting preparation, freezing, and storage while selling and displaying meat products.
Examined departmental documents to determine how they should be distributed and filed. Passed every inspections by strictly adhering to company procedures and safety and cleanliness standards. Assistant Manager - January, 2013 to March, 2015
Joe's Crab Shack - Sugar Land, TX
Exceeded sales targets and met business objectives by motivating employees and promoting targeted products. Worked with the team to improve efficiency on various projects. Provided weekly work schedules to employees to accommodate business demands and vacation requests. Communicated with managers from other departments to maintain transparency. Developed and implemented policies aimed at increasing team productivity and improving operational efficiency. Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork. Interacted with customers to assess their needs and recommend products or services. Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand. Data Entry - January, 2011 to February, 2013
PreCash Inc - Houston, TX
Managed a high volume of calls while meeting or exceeding quality standards. Backing up and securing information
Keep operations running smoothly by adhering to policies and procedures and reporting any necessary changes. Maintain customer confidence and protect operations by keeping information confidential. Relations with customers and customer service
Create financial and event reports for the company. Answered inbound calls from salespeople and technicians to check customer credit, take payments, administer customer surveys, and service existing accounts.
Demonstrated leadership by being assigned to assist in the training of new hires as well as walking the call center to answer questions from employees.
Follow data program techniques and procedures to meet data entry requirements. Forklift
entry level SAP
ServSafe
Certifications