Customer Service Call Center

Location:

Posted:

February 28, 2022

JON GODETTE

******************@*****.***

People-Leader committed to client satistaction and using my extensive customer service background.

EXPERIENCE

(09/16/2016-PRESENT

‘CONTROL MANGEMENT GROUP, GC SERVICES

Manage the quality of calls for 11 Clients +150 employees to make sure FOCPA & Client rules

and regulations are maintained and reported. Document all actving in the CUENT/GCS system in

8 concise and accurate manner. Maintain concentration and focus in order to meet performance

goals

(05/01/2012-09/16/2016

ASSISTANT MANAGER, GC SERVICES

Manage a team of &+ agents to ensure the quality of collection series are achieved.

implemented mentorship programs to help retention levels increased and attrition decreased.

Foster an environment in which consumers obtain high eves of service and employees are

‘motivate to deliver top performances, Received a TOP GUN award for outstanding performance.

(03/05/2007-05/01/2012

OPERATIONS MANGER, APAC

Manage a team of &+ Supervisors to ensure the quality of Verizon Wireless, each team

consisted of 15-20 employees. Meeting KP’s as set the client. Prepare and document all

necessary reports to be given tothe client on a monthly basis.

‘Opened a MEDCO Call Center in Henderson Nevada, Implemented hiring, traning, and at

home employees

EDUCATION

HIGH SCHOOL - PINELLAS PARK

USMC -- HONORABLE DISCHARGE