Medical Billing Customer Service
Resume:
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~ 05/1998 - 05/2014 +
MEDITECH EHR Software
~ 01/1978 - 01/1979
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Diane Combs
Financial Counselor
# 207-***-**** _ zelda11781 hotmail.com + Phoenix, AZ SUMMARY
25 years of medical billing experience in the healthcare field, providing excellent customer service skills and compassion to patients who need advocacy.
EXPERIENCE
Financial Counselor
Northern Light Mercy Hospital
Portland, ME
Mercy Hospital is an acute care, non-profit hospital located in Portland, Maine.
Working claims for our Accounts Receivable department, bringing in over 1 million in revenue annually to the hospital Responsible for meeting with patients and helping them through the financial aid process
Assists with medicaid applications for low-income families Accounts Receivable Specialist
McKesson
Portland, ME
McKesson is one of the largest providers of medicines, pharmaceutical supplies and health information technology IT products and services in the United States.
Responsible for identifying and resolving patient billing complaints Experience with insurance carriers, Humana, Community Care Options, and State Medicaid
Evaluated current policies and recommendations for process improvements
Financial Counselor
Southern Maine Health Care
Biddeford, ME
SMHC is a nationally-accredited, award-winning, not-for-profit health care system.
Responsible for all medical billing and collection activities Followed up on billed accounts for various insurance carriers, workers compensation, attorney, liability, and self pay accounts Managed insurance receivables to attain team & development goals Make payment arrangements, prepare accounts for collection Review & evaluate charitable assistance applications for appropriateness & determination
SKILLS
EDUCATION
Radio Broadcasting and
Communications
Ron Bailie School of Broadcasting
ACHIEVEMENTS
Piloted Patient Accounts Ambassador
program at Southern Maine Health Care
CPAT certification by AAHAM
Certified Application Counselor for
Marketplace
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