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~ **/**** - Ongoing +

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~ **/**** - 05/2017 +

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~ 05/1998 - 05/2014 +

MEDITECH EHR Software

~ 01/1978 - 01/1979

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Diane Combs

Financial Counselor

# 207-***-**** _ zelda11781 hotmail.com + Phoenix, AZ SUMMARY

25 years of medical billing experience in the healthcare field, providing excellent customer service skills and compassion to patients who need advocacy.

EXPERIENCE

Financial Counselor

Northern Light Mercy Hospital

Portland, ME

Mercy Hospital is an acute care, non-profit hospital located in Portland, Maine.

Working claims for our Accounts Receivable department, bringing in over 1 million in revenue annually to the hospital Responsible for meeting with patients and helping them through the financial aid process

Assists with medicaid applications for low-income families Accounts Receivable Specialist

McKesson

Portland, ME

McKesson is one of the largest providers of medicines, pharmaceutical supplies and health information technology IT products and services in the United States.

Responsible for identifying and resolving patient billing complaints Experience with insurance carriers, Humana, Community Care Options, and State Medicaid

Evaluated current policies and recommendations for process improvements

Financial Counselor

Southern Maine Health Care

Biddeford, ME

SMHC is a nationally-accredited, award-winning, not-for-profit health care system.

Responsible for all medical billing and collection activities Followed up on billed accounts for various insurance carriers, workers compensation, attorney, liability, and self pay accounts Managed insurance receivables to attain team & development goals Make payment arrangements, prepare accounts for collection Review & evaluate charitable assistance applications for appropriateness & determination

SKILLS

EDUCATION

Radio Broadcasting and

Communications

Ron Bailie School of Broadcasting

ACHIEVEMENTS

Piloted Patient Accounts Ambassador

program at Southern Maine Health Care

CPAT certification by AAHAM

Certified Application Counselor for

Marketplace

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