Esthetician, Pursing my bachelors degree in Psycholgogy

MONIQUE FLORES

***** * **** ***. ******, AZ, ****2 480-***-**** *********@**.***.***

OBJECTIVE

Ready with the ambition to help contribute on a team bringing an adaptability to any circumstance that I could potentially come across. Driven to grow within the company and learn to excel my customer service skills.

EXPERIENCE

Fuchsia Spa

Aesthetician August 2021- Present

Goal-Oriented to build clientele.

Perform customized facial services on clientele.

Opportunity to be highest saleswomen first three months of employment.

Stock Day Media

Producer/Manager February 2021- July 2021

Contacted potential and past clients for interview opportunities.

Scheduled OTC Market companies to be broadcasted and made aware to current day investors.

Managed social media departments to ensure quality representation for clients

Cognizant Technology Solutions

Quality Auditor March 2018- February 2020

Facilitated training on policy updates and top errors within the team.

Conducted individual coaching assisting in underperforming reps with policy knowledge.

Performed root cause analysis on incorrect actions.

Developed and demonstrated training material for 32 new hire process executives.

Process Executive

Used marked specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.

Made well balanced decisions and personally driven to be an effective advocate for our community.

Lenny’s Burger

Shift Lead April 2015 – October 2017

Guided employees on bringing a more professional atmosphere toward customers and fellow peers.

EDUCATION

Grand Canyon University – Bachelor’s Degree in Psychology Member of The National Society of Collegiate Scholars August 2018 – Present

The Skin and Makeup Institute of Arizona – Aesthetician School Honor Roll May 2019 – March 2020

The National Laser Institute- Laser Technician GPA 3.8 March 2021-October 2021

Ironwood High School – High School Diploma GPA 3.8 August 2013 – May 2017

CERTIFICATIONS

Licensed Aesthetician

Professionalism Workshop

Public Speaking

Management

Training Experience

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