Employee Relations Human Resources Manager
Resume:
Karen Wiley
***********@*****.***
Human Resources Senior Manager with experience working in collaborative environments focused on achieving organizational objectives through talent acquisition, development, engagement, and retention strategies.
EMPLOYMENT HISTORY
Explanation for recent employment gap: In 2020, I became the primary caregiver for my parents. As of January 2022, I am no longer in that role. I moved from Santa Barbara back to Orange County in 2020.
(June 2019 – July 2020) Human Resources Consultant
Monte Mar Enterprises
Santa Barbara, CA
Monte Mar Enterprises is a high net-worth family office focused on property and asset management with employees located in several states.
Rehired to complete workplace investigations, performance improvement plans, performance reviews, job description updates, and draft of 2021 Employee Handbook. I left the company when I moved to Orange County.
(April 2013 – October 2018) Director, Human Resources
Monte Mar Enterprises
Reported to Chief Operating Officer and managed two direct reports.
Oversaw payroll administration and managed benefits, 401k administration, recruiting, onboarding, leave administration, compensation planning, training, safety, and workers compensation.
Managed employee relations matters, such as performance issues, coaching, workplace complaints, investigations and resolutions, performance improvement plans, written warnings, severance agreements, termination meetings and exit interviews.
Ensured compliance with federal, state, and local labor law and consulted with outside counsel, as necessary.
Partnered with executive management on annual budget, benefits contracts, workforce planning and compensation programs.
Traveled to company sites to promote inclusion, increase employee engagement, and gain an understanding of employee concerns and opportunities.
Prepared documents and communications for reductions in force, including severance agreements, talking points for meetings, and memorandum explaining the process and impending changes to remaining workforce.
Served as primary contact for successful OSHA consultation which involved a team of employees and management preparing properties and documents for OSHA’s tour of business locations and investigation of safety procedures.
Sustained two-way communications with staff during transition from internal to outsourced payroll.
(April 2012 – March 2013) Manager, Human Resources
Monte Mar Enterprises
Managed HR areas including employee relations, recruiting, onboarding and offboarding, training, leave administration, benefits, compensation planning, safety, and workers compensation.
(March 2000 to January 2010) Director, Human Resources, Communications
Pacific Life Insurance Company
Newport Beach, CA
Pacific Life is a Fortune 500 financial services company with employees located across the United States.
Reported to Senior Vice President, Human Resources and managed three direct reports.
Collaborated with HR Leadership Team to develop long-term strategies in support of organizational effectiveness across varied business units and a diverse employee population.
Managed messaging to support morale through major transitions, including mergers, acquisitions, the sale of business units, senior management changes, reductions in force, changes in corporate structure, and re-branding.
Developed annual budgets for employee programs, events, and communications. Prepared quarterly and annual budget reports.
Partnered with HR team and executive management on talent and succession planning.
Served on project team that developed, implemented, and communicated an updated performance management program and metrics.
Supported creation of the Pacific Life Academy to promote continuous learning and development.
Conducted training classes and developed materials for in-person and online training.
Developed “Speak Up” meetings for two-way communications between senior management and employees.
Planned and managed the re-design of internal website content and functionality to better serve employees.
Consulted with legal department to ensure company policies were current with labor law, and regularly updated Employee Handbook.
Ghost-wrote reports, speeches, and Annual Report content for C-level executives.
Managed employee event planning for groups as large as 2,000.
Served three years as co-chair of annual employee United Way campaign, raising over $400k each year.
(December 1994 – February 2000) Manager, Human Resources, Communications
Pacific Life Insurance Company
Reported to Vice President, Human Resources and had two direct reports.
Produced internal communications including monthly newsletter.
Introduced employee website and transitioned to online communications.
Edited Employee Handbook and communicated policy updates.
Managed employee event planning.
Drafted communications and Annual Report content for senior management.
EDUCATION
Bachelor of Arts Degree in Communications
California State University, Dominguez Hills
Continuing Education: An average of 40 hours per year of ongoing education in subjects including employment law, project management, crisis communications, and change management.
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