Service Officer Office Secretary
Resume:
Monica R. Rea
Address Russellville, Missouri, ***74
Phone 478-***-****
E-mail ***********@*****.***
WWW https://zety.com/profile/monicar-rea/170
Highly successful Program Specialist, proficient at executing financial administration, reporting and scheduling functions. Strong organizational abilities with expertise in directing teams of professionals in high-volume settings. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives. Motivated Finance Assistant willing to work hard while implementing general ledger entries and maintaining data confidentiality. Proficient in Excel and well-rounded in maintaining accounting documentation. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Staff education and training
Multitasking abilities
Leadership
Customer Service
Computer proficiency
Compassion
Good listening skills
Collaboration
Adaptability
Documentation proficiency
Quality services
Customer service skills and ability
Financial analysis and reporting
Process implementation
Data trending
Work History
2021-07 - Current
Program Specialist
State Of Missouri, Jefferson CIty, Missouri
Maintained regular communication between departments via email and phone calls to coordinate program logistics.
Reduced costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
Worked alongside other professionals to outline and implement program plans and objectives.
Prepare Department Purchasing Requisitions (DPR) for MLDS and MTDS related events and activities as needed.
Maintain records of Department Purchasing Requisitions professional development initiatives, invoices, contracts and expense accounts across all previously identified programs - in orderly, easily retrievable fashion.
Monitor processing of requisitions, invoices, and expense reports and maintain reasonable timeline for prompt payment of bills.
Prepare and maintain monthly expenditure/funding tracking reports for various program events and activities as requested.
Assist with planning, preparation, and logistical support for conferences, banquets, meetings and workshops across multiple programs.
Serve as primary office contact for MLDS, MTDS, and related events. This includes preparing contracts, invoicing school districts, processing yearly stipends, maintaining participation data and assisting MLDS specialists, MTDS personnel, RPDC Directors, and other operationally affiliated personnel across all programs with questions, processes, or other information as needed. Utilize Department approved processes/tools for contract approval
Proficient in Microsoft Office Products including: Microsoft Outlook, Excel, Access, PowerPoint and Adobe Acrobat.
2015-01 - Current
Veteran Service Officer/ Outreach Program Manager
State Of Utah Dept Of Veteran And Military Affairs, Salt Lake City, UT
Works closely with United States Department of Veterans Affairs.
Ensure filing materials are maintained and organized.
Assisted with preparation and processing related to enrollment of VA disabilities, pension, and enrollment.
Conducted Zoom, Google meets and virtual appointments.
Claims management supervisor for all Veteran Service Officer in department.
Training coordinator for all Veteran Service Officer in department.
Outreach Program manager for North Region.
Supervised coworkers in region.
Prepared and held Board of Veteran Appeal hearings.
Work cell phone responsibility.
Answered phone to schedule appointments.
Assisted walk-ins, appointments, and Board hearings.
Assistant to Director of Veteran and Military Affairs.
Conducted Presentations of benefits to military base, assisted living centers, hospice partners and National Guard and reserve units.
Case management of Vetraspec Claims management system for all claims in all regions in Utah.
Assistant Women Veteran Coordinator
Conducted Interviews with Director of department.
Maintained and managed State of Utah van for north region.
Supported Utah Veterans Homeless Stand-down for State of Utah with county and Veteran Affairs.
Maintained accurate records and full compliance with government regulations and agency guidelines.
Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Managed caseload of up to 400 individuals and families.
Built partnerships with related organizations to develop support and gain greater attention for important issues.
Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Relevant VA experience with services for Veterans.
Communication closely with most VA Regional Offices
Helped Veterans/ Families with advice regarding forms.
Planned and coordinated events with State capital.
Coordination with all Funeral and Mortuaries for Veteran Benefits in north region
Perform related duties and other as assigned
Delivered training for staff development
Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
Trained and developed staff to improve claims, correspondence, BVA hearings with Veterans
2013-10 - 2015-01
Office Assistant
VFW Service Office Of Utah, Salt Lake City, UT
● OGC Accredited VFW Veteran Service Officer
● Managed the daily activities of the VFW Service Office of the Department of Utah
● Assisted the preparation and processing related to enrollment of VA disabilities, pension, and enrollment.
● Ensure filing materials are maintained and organized and Performed related duties as assigned
● Work closely with the United States Department of Veterans Affairs
● Assisting walk-in Veterans and Answer the phone to schedule appointments
● Copies and files disability claims for the Service Officer
● Prepared and held Board of Veteran Appeal hearings.
● Trained VSO duties as a Veteran Service Officer
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
2012-09 - 2013-06
Herk Bouris Elementary Noon - Supervisor
Menifee Union School District, Menifee, Ca
Supervised and assisted in supervision of children at lunch and recess.
Supervised playgrounds, cafeteria, and any other area assigned by Principal with particular attention being given to health, safety, and conduct of children involved.
Enforced school rules, which are intended for welfare of students, during lunch and playtime.
Reported hazardous conditions and potential problems concerning physical grounds of school to office.
Reported potential/ recurring disciplinary problems to teachers.
2010-10 - 2011-04
Office Secretary
Energy Smarts, Corona, Ca
Answered the Company Phone to schedule appointments, handle customer complaints and called back to verify the customer service regarding the technician.
Researched the property of the houses to see if they qualified for the Service.
Verified with Customers about their Heater and AC working properly.
Called existing customers for referrals and questionnaire on the service we performed.
Completed and filed the service order that was performed by technician.
Finalized all the work orders with the technicians and helped assist with work Handled all the appointments online for all technicians Customer service support for the owner and administration.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
2008-10 - 2009-07
Professional Photographer
JCPenney Portrait Studio Lifetouch Studios, Temecula, Ca
Managed daily activities of VFW Service Office of the Department of Utah.
Assist preparation and processing related to enrollment of VA disabilities, pension, and enrollment.
Ensure filing materials are maintained and organized.
Perform related duties as assigned.
Works closely with United States Department of Veterans Affairs.
Assisting walk-in Veterans.
Answered multiple phone calls to schedule appointments.
Copies and files disability claims for Service Officer.
Prepared and held Board of Veteran Appeal hearings.
Trained VSO duties as Veteran Service Officer, Established connections with Guests and their families by providing them with beautiful portrait photography and capturing lifelong memories.
Photographed Families, Children, Seniors, Babies, and special Occasions of all ages in studio.
Proofed and Edited photographs per requested order.
Help sale and create different portrait collages for the sitting.
Scheduled appointments according to the customers needs.
2002-06 - 2008-07
Assistant Manager
Staples, Warner Robins, GA
Providing customer service by assisting customers find products that best fit their needs.
Answered mainline phone with more than 50 calls per day and directed calls to certain departments of store Handled office cash room money, deposits, refunds and credit card slips Kept track of daily cash office paperwork Assisted managers with training new employees Performed cycle counts everyday of stores inventory daily Handled Receiving and damaged items for store Performed copy center duties Worked sales floor in all different departments in store.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
1997-07 - 2002-05
Photo Lab Manager
Winn Dixie, Bonaire, Ga
Ensure all Photo Lab employees working on process film comply with Federal and State laws as well as OSHA regulations.
Supervise plus operate entire equipment, kiosks and technologies pertinent to Photo Lab.
Perform with Store Manager to estimate inventory needs on basis of local and seasonal events.
Coordinate and supervise training and certification of entire Photo Lab employees.
Performed opening and closing procedures to keep operations running smoothly.
Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
Managed escalated customer orders to meet aggressive deadlines and special orders.
Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
Updated tags, displays and signage for special promotions.
Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
Provided high level of assistance to customers regarding special photo projects.
Accepted and completed in-person and online orders for photographs and photo merchandise.
Developed and maintained courteous and effective working relationships.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
1994-01 - 1996-05
Associate of Arts: Photography
Photography Ricks College - Rexburg, Idaho
1993-07 - 1993-12
No Degree: Photography
Idaho State University - Pocatello, ID
Continuing education in Photography.
2022-01 - 2022-01
Freight Agent: Freight Agent/ Logistics
Freight Broker Academy - Virtual- Online
Awarded Freight Agent Certificate
Professional development completed in Freight Logistics
References
References:
Jacqueline Peterson- State Officer for the George E Wahlen Veteran Nursing home
Micheal Miller- Utah Dept Workforce Service - Chief of Veteran Services
Christopher Scott - Congressional & Legislative Liaison - SLC VHA
Terry Schow- Weber County Ambassador Liason
********@*****.***
More references and recommendation letters upon request
Contact this candidate