Management Specialist Graduate Trainee

** ** ***** ****** **** –

Al Agouza

Mohandssen – Giza

Mobile: 010********.

*************@*******.***

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Personal Information

Name: Moataz Abdul Elkhalek Mohamed Elshenawy

Gender: Male.

Birth date: 01/02/1989.

Nationality: Egyptian.

Military Status: Exempted.

Objective

Seeking a challenging career in a multinational company where I can develop my skills while strengthen my abilities In the working environment.

Education

B.Sc. of Commerce ( Accounting ), Cairo University

Graduation Year Graduate 2009

Graduation grade Good

High school Elqaumia Private School

Fluency of Languages

Arabic Mother tongue

English Very good (Reading – Writing - conversation)

French Fair

Personal qualification

- Hard worker, Very good interpersonal skills and have the ability to work under pressure.

- Work efficiently in teams as member and as leader.

- Very good communicational & social skills with different cultures.

- Leadership Skills.

- Easy Learner.

-Keen on upgrading myself and helping others

-Very high capability of problem solving skills

-Having a high sense of responsibility

Training Experience

Investia Misr Romania for Brokerage : (from August 2006 till September 2006 )

Job title: Training to be Stockbroker

Piraeus Bank (from August 2007 till September 2007 )

(from August 2008 till September 2008 )

Job Title: Customer Service

- Assist clients to file their complains.

- Assist in preparation of loans.

Work

Experience

Credit Agricole Egypt Bank

Retail Department

(From June 2018 Till present )

Job Title : Graduate Trainee .

Jo Title : Relationship Assistant .

Jo Title : Relationship Officer .

-Handling Clients requests and complains to achieve most level of clients satisfaction under bank controls .

-Managing a number of customers to keep them loyal and Trying to achieve our target (Loans- C.C- Bank assurance).

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Wasla Contact center

HR Department

(From November 2017 Till June 2018 )

Jo Title : HR specialist (Accounts management)

-Preparing or updating employment records related to hiring, transferring, promoting, and terminating .

-Explaining human resources policies, procedures, laws, and standards to new and existing employees .

-Ensuring new hire paperwork is completed and processed .

-Responsible for Payroll process and calculating End of service for each employee .

TE Data

Enterprise Credit Management

(From October 2012 Till November 2017 )

Job Title : Credit management specialist .

Job Title : Credit management specialist .(Team Leader)

Current Title : Credit management Senior.

-Controlling Enterprise Customer’s credit.

-Reviewing customer’s renewals and modifying the wrong invoices by contacting the concerned department.

-Handling Backlogs by analyzing balances and aging to clear the payments path .

-Involved in the re-negotiating of agreements.

-Arranging the terms and conditions for any financial agreements.

-Setting up meetings if needed to discuss any concern to achieve best customer satisfaction.

-Arranging collection visits to collect any due amounts through collection department.

Vodafone

Retail department

(from march 2011 till April 2012)

Job title: sales rep.

Raya Contact Center (RCC)

M.S.A.D. Project

(from June 2010 till August 2010)

Job title: Customer Services Rep.

- Handling citizens calls and answer their queries.

- Sorting citizens issues and forwarding the feedback to the concerned

Departments in the Ministry of high education.

- Assisting citizens to make a full use of the Electronic gate of the

Egyptian Government online for G.C.E. Graduates needs.

- Assuring Satisfaction and full understanding of the advantages of using

The Electronic gate of the Egyptian Government online

Wasla Contact Center

Off Shore Project (Omniat Telecommunication)

( from December 2009 till January 2010 )

Job title : Sales Rep.

- Handling customers to make deals.

- Making outbound calls to sell my service in the US market.

- Knowing the customer's needs and what they use for international calls.

- Creating a need in the customer's mind for my service and make the

Customers ask for it.

Computer skills

Courses

- MS Office (Word, Excel, PowerPoint).

- MS operation system (Windows 98, 2000, ME, XP).

- Good working knowledge of the Internet.

-Oracle E-Business Suite & Accounts Receivable Module (Oct.2012 _ Dec.2012 )

-Advanced Excel from New horizons Egypt ( 2014 ).

-Debt Collection From New horizons Egypt ( 2016 ) .

Availability

Available in one month after the interview and anywhere out of the country.

-References are available upon request .

Contact this candidate