Customer Consultant Service

Mandisa Ndlovu

*** */* ****** **** Nel Street, 1303 Balnagask, Berea Johannesburg, 2198

(Mobile)+27-833****** (email) mandisa ******@*****.***

PROFILE

I am team Player and a critical thinker. with good interpersonal and communication skills,I am organized and have attention to detail, computer literate and able to work with office equipment and other software packages, I have planning and Problem solving skills, multilingual able to communicate with different levels of of people from different backrounds.have vast experience in customer service and administration I am able to work as an individual with minimal supervision, provided clear goals have been set and deadlines agreed on. I worked without supervision but was able to meet the client and management requirements and expectations. Very keen to learn & develop necessary skills and endeavors undertaken by the company by whom I am employed. I am, confidential, reliable and honest worker with integrity and deplomatic, as these are values in which I firmly believe in. I have the ability to remain calm and productive under pressure, analyze situations, form opinions and make decisions independently.

PERSONAL DETAILS

DATE OF BIRTH 01 JANUARY 1982

MARITAL STATUS SINGLE

NATIONALITY SOUTH AFRICAN

EDUCATION

GRADE 12 Boleu High School - 1999

INBOUND CALL CENTRE COURSE Cornerstone Call Centre Training – 2008

MICROSOFT OFFICE Victory College - 2009

•Refined interpersonal and communication skills

•Work effectively with colleagues from diverse backgrounds

•Languages: English, Sepedi, Zulu, Sotho, Afrikaans,Isixhosa, Setswana, I sindebele.

WORK EXPERIENCE

Sky net (KPMG) (In-house Clerk) April 2015 - 31 Oct 2019

•Sorting and redirecting mail daily

•Resolve Queries that affects the client

• Way bill capturing & Pods Verification

•Sending pre-alerts to Branches

•Arranging collections and deliveries with couriers

•Liaising with branches from other regions by phone or E-mail

•Recording daily shipments on excel and sending daily reports

•Tracking and tracing daily shipments

•Data capturing

•Ordering and controlling stationery for the department

•Performs other duties as assigned to meet business needs

Endor try ccSummit club (Receptionist) NOV 2011-0CT 2014

REASON FOR LEAVING: Contract position

•Serving visitors by greeting, welcoming, directing appropriately

•Answering, screening and redircting any incoming phone calls while providing basic information when needed

•Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

•Update appointment calendars and schedule meetings/appointments

•Perform other clerical receptionist duties such as filing, photocopying

• payment and processing of invoices

SA Road link (customer service consultant) FEB 2009 - AUG2009

REASON FOR LEAVING: Health reasons

•Receiving calls

•Give quotations to interested Clients

•Inbound call center agent

•Data capturing Ticket sales

•

Direct Channel Holdings (Telesales Consultant) JAN 2008-May 2009

REASON FOR LEAVING: Better prospect

•Contact potential or existing customers to inform them about a product or service using scripts and close sales

•Answer questions about products or the company

•Ask questions to understand customer requirements and close sales

•Direct prospects to the field sales team when needed

•Enter and update customer information in the database

•Capture and process sales in an accurate manner

•Handle grievances to preserve the company’s reputation

•Go the “extra mile” to meet sales quota and facilitate future sales

Judys fasion world (General assistant) NOV 2006-JAN2008

•Cashier

•cash checks for customers

•visual merchandising

•customer service

REFERENCES

Sky net

Mr. Rudolph Marshall Operations Manager at Tip Top personnel

Telephone: +271*-*******

Skynet

Mrs. Cathy Pete Sales Manager at Sky net

Telephone: +271*-***-**** / 082********

Sky net

Mr. Ronald Adams Operations Manager

Telephone: +271*-***-****/ 082*******

Judy’s fashion world

Wiseman Skosana Manager

Telephone: 013-****-***

Direct Channel

Mr. Papa Chake Team Leader

Telephone: +271*-***-****

Endor try cc(summit club)

Mr. Brett Noble Operations Manger

Telephone: +2711 642 -7541

Contact this candidate