Operations Agent Projects Manager

Mohamed Mahmoud Ahmed Ibrahim Akkad

Nasr City, Cairo

************@*******.***

(002) 011********

EDUCATION

**** * ******* ********** *****, Egypt

Bachelor of Economy and Political science

**** *ational Training Academy Cairo, Egypt

African Presidential Leadership Program ..APLP

Certificates

• Studying MBA.

• Diploma in International Arbitration

• Time Management AlFuttaim Training Center.

• Customer service Satisfaction.

• Completed course Team management.

• Course of Communication skills.

• I studied at the British council

• ICDL (international computer driving license) Russia center. EXPERIENCE

2018-2022 Education Projects Manager – Egyptian Members’ Association of the Royal College of Paediatrics and Child Health (NGO)

• Coordination of international educational programs and management of education department projects in government schools related to the behavior and health of school children.

• Collaborate with professionals to plan awareness seminars, training programs for students, collaborative projects for educational purposes, exchange programs and other activities and events related to educational strategy.

• Communication, including the production of project descriptions, notes, updates and other media, to promote a broader understanding of educational activities and projects, including education management projects.

• Support fundraising, public relations and marketing for educational networking projects, including preparation of applications for institutions and other potential sponsors of educational projects, progress and financial reports.

• Adding and coordinating the content on the platform (no technical background needed).

• Contacting learners starting from registration until issuing certifications.

• Reaching out learners through direct phone calls and messages.

• Supervising and managing social channels.

• Co-designing and analyzing pre-, post-assessments and evaluations.

• Responsible for the whole training logistics process. 2017-2022 Satellite Desk Coordinator & Television floor manager at Uni Broadcasting (Part-Time)

• To book crews, satellite facilities, and circuits from around the world.

• To prepare and reconcile special coverage budgets and produce deployments around the world in particular the Middle East and North Africa.

• To manage the satellite budget and produce regular financial reports for the Editor.

• To be able to proactively participate in the planning, organizing, booking and coordination of bureau and third-party providers facilities.

• To be prepared to assume field production responsibilities (filming, editing, coordinating or operate transmission equipment) around the Middle East, North Africa and other parts of the world when needed.

• To manage outside sources and port usage in liaison with senior editorial personnel and technical staff. To advise the senior output figure on potential conflicts in the use of outside sources.

• To enter into the Newsroom systems metadata associated with the media. This data will include rights information relating to possible restrictions on re-uses.

• To be familiar with different technical systems, including news production systems, to show a willingness to learn how to operate new systems and to be able to adapt to different working methods.

• To liaise over sharing facilities and feeds.

2016 -2017 Assistant director - Al Hurra channel (Part-Time)

• check that equipment, e.g. microphones and earpieces, are working before the show

• seat the audience (if in attendance)

• refer to floor plans - assist guests on the show

• relay instructions from the control room to the studio floor using a talkback system

• keep the director and producer informed of action off-camera

• assist in the planning and preparation of productions

• oversee the work of other departments, such as sound, lighting and props

• rehearse live shows

• give cues and time counts to presenters, actors or guests

• organize runners to make the best use of studio time

• look ahead in the programmer schedule to anticipate any changes to the set, or to see what props are required later in the show

• brief and look after those involved in the programmer

• manage the audience, e.g. explaining safety requirements, show timings and what will happen during filming and when the programmer will be aired

• deal with any technical problems

• control the studio and halt production if necessary

• liaise with public relations staff to agree who will be interviewed, for example at sports matches

• pass information and progress reports from live events to studio presenters

• adhere to health and safety regulations, e.g. keeping 'safe areas' and fire exits clear of equipment.

2017-2018 Branch Manager - Harvest British College Coordinates and plans the administrative functions. Overseeing the daily duties of the administrative staff of the area assigned. Evaluates existing administrative or operational behaviors, practices and techniques and recommends improvements. Training employees; assigning, directing work and evaluates performance besides, addressing their complaints and resolving their problems. Reports problems that have a significant impact on the overall goals of the company to the customer care department. Handles difficult client complaints and concerns. Analyzes his department’s financial information with the accounting department on monthly basis. Assists staff in completing workload assignments (If necessary). Carries out supervisory responsibilities in accordance with the Harvest policies and applicable house rules.

Coordinates with other departments all current students related tasks and approves any students’ requests or refunds. Ensures the administrative staff is fully prepared with materials, tools and equipment backups for any emergencies. Conducts an orientation for new classes and surveys for current classes to evaluate the instructor, environment and any other matters. 2016 -2017 Operations Agent &Administrators - I FIX (START up BUSINESS)

- They handle Service traffic, making sure clients get their issues assessed and are connected with the best service for their tech problem. - They manage work order, shipping, and receiving in addition to iFixers repairs status and routing- Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.- Requisition and maintain inventories of materials or supplies necessary to meet production demands.- Confer with department supervisors or other personnel to assess progress and discuss needed changes.- Distribute production schedules or work orders to departments.- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.- Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed.- Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.- Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.- Compile and prepare documentation related to production sequences, transportation, personnel schedules, or purchase, maintenance, or repair orders.- Record production data, including volume produced, consumption of raw materials, or quality control measures.- Maintain files, such as maintenance records, bills of lading, or cost reports.- Provide documentation and information to account for delays, difficulties, or changes to cost estimates.- Establish and prepare product construction directions and locations and information on required tools, materials, equipment, numbers of workers needed, and cost projections.

2013-2016 Senior Support Staff - IKEA, CFC, Cairo, Egypt Co-workers who attended and contributed to the construction of a branch IKEA Cairo. (Build Up Team)

• Of the four employees who have been selected to manage the team of four sub-sections (Info Desk -Call Center- Merchandise Pickup- Smaland) 26 members and that in the absence of the team manager or concern in other things.

• Place the main branch entrance and also spotty branch.

• Solving customer problems and received suggestions and complaints.

• Answering customer inquiries.

• Customer guidance and instruct them on how to shopping inside the IKEA branch.

• Make announcements inside the branch.

• Make periodically survey to have customer’s feedback about the store services and products face to face.

• Make regular survey to our co-workers and seniors to improve our knowledge.

• Contact with suppliers of things belongs to CS department.

• Supervision of all of the terms of keeping customer's personal belongings

• Supervision cleanliness of the entrance, podium, bathrooms, baby care room and the prayers room.

• Remember Lost and found items.

• Supervision of catalogs and explained

• Make customer satisfaction

• Supervising shopping tools, yellow bags, box trolleys and other tools.

• Working now as a call center agent handling customer’s cases answer phone inquiries, contact with Home Delivery team to solve customers’ issue, handle queue and make daily and monthly reports also make after sale call to measure how customer’s satisfaction.

• Support other departments when business need.

2012 -2013 Follow up Team at Toshiba Al Araby

2011 -2012 Production Team at MBC Cairo, Egypt

Volunteer work:

- Egyptian Ministry of Youth and Sports

Volunteer in the general administration of youth and sports cities and educational center.

• Administrative assistant for theater director at the Ministry of Youth and Sports

• Responsible for financial claims and follow-up with internal and external bodies

• Responsible to receive VIP visitors

• Manage the cleaning team for the theater and the VIP hall

• Management of the artistic team of the theater

• Follow up and evaluate the theater maintenance team.

- Terre des hommes - Egypt (NGO)

I work at Terre des hommes TDH as volunteer at Anti Violence in Schools department in ‘Taazez’ project from March till Now.

- Zeitoun's Virgin Coptic Orthodox Foundation for Welfare and Development (NGO) Volunteered in the project of increasing and improving health services in Al-Matareya area. We are working on a health awareness campaign in Al-Matareya area as part of the implementation of the project to increase and improve health care capabilities and the effectiveness of providing services in the children's section of Al-Matareya Teaching Hospital. Funded by the European Union and the German Government in collaboration with the Urban Participation Development Program.

- Resala Charity Organization (NGO)

volunteered in "Resala" Charity Organization where we used to deliver clothes to the poor and help sick people paying for their medicine.

SKILLS AND ACTIVITIES

• Assertive, quick learner and a sense of responsibility.

• Excellent Communication skills and ability to work in a team.

• High Motivation and strong accountability, positive minded and self- motivated.

• Good work relations, well organized and thinking person.

• Have the ability of leading.

• Always forward to be better.

Personal Data

• Marital status: Single

• Date of Birth: 23- Julay-1991

• Military service: Exempted

• Driving License: Valid.

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