Power Services Customer Service
Resume:
*******.**@*****.***
Murfreesboro, TN
Linkedin.com/in/
John Hunn
S K I L L S
Key Account Management
Forecasting
Team Building/Cross Functional
Alignment
Value Based Solution Creation
Customer Relations Management
(CRM)
Sales/Operations Management
Presentation of Business Review
Vertical Industry Knowledge
DOT Regulations
Process Improvement
P R O F E S S I O N A L E X P E R I E N C E
Director of Sales June 2017-May 2020
Clarke Power Services Inc, Cincinnati OH
• Motivate and energize sales team
• Develop and submit annual forecasting plans for approval
• Establish revenue targets and key performance indicators
• Develop and implement sales strategies/processes
• Carry out annual performance reviews
• Spearheaded Retail Sales in CRM development and implementation
• Represent Retail Sales and Operations in 3rd party negotiations
• Maintain national staff by recruiting, selecting, orienting and training
• Maintain key national accounts growing our business organically
• Present Retail Sales portion of annual meeting
• Develop and grow cross-functional teams to exceed annual forecasted revenue. Southeast Regional Sales Manager February 2015-May 2017 Clarke Power Service Inc, Cincinnati OH
I was promoted to the Southeast Regional Manager role from a Local Account Managers role after successfully growing an onsite start up into a mature profit center. Originally performing sales and operational duties, I was able to grow to the point of a standalone division.
• Directly responsible for implementing policies and procedures to optimize the use of the company CRM
• Trained Local Sales Managers on CRM data mining to ensure efficient networking between Local Sales, Regional Managers and Corporate office
• Develop processes to utilize CRM data as actionable sales and management items
• We were able to grow our all makes division from 25% of overall revenue to 75% of revenue without loss of original OEM revenue.
• We exceeded annual forecasted revenue as well overall new customer growth targets.
• I was able to leverage the customer base knowledge generated as a local sales manger to sell to those verticals at a regional and corporate level, sharing this process of creating scalable and repeatable solutions. S U M M A R Y
35 years of Sales and Operational experience in the Transportation industry has granted me a unique skill set of creating cross functional teams to meet or exceed customer expectations. I have a passion for building customer relationships, recognizing opportunities and creating solutions of great value to the customer. Creating solutions that are scalable and repeatable with clear processes and cross-functional communication are key to organic growth of service and sales by exceeding the customer’s expectations and renewal of contracts. Utilizing CRM/Financial data are bedrock to Key Account Management and developing a clear understanding of a specific vertical John Hunn
D i r e c t o r o f S a l e s
E D U C A T I O N
Associate of Applied Science
Automotive and Diesel
Technologies
Universal Technical
Institute/Houston TX
1986
Certificate of Completion
Caterpillar Warranty, 1998
Cummins Warranty, 1998
Commonsense Selling, 2010
Strategic purchasing and
negotiations 2014
DOT compliance 2015
A C H I E V E M E N T S
Coined for Outstanding
Performance
Clarke Power services 2019
P R O F E S S I O N A L E X P E R I E N C E c o n t i n u e d Account Manager June 2012-February 2015
Clarke Power Services Inc, Cincinnati OH
• Responsible for direct sales in order develop a start up customer base and increase territory
• Negotiate customer contract terms, conditions, pricing and commitments in alignment with company policy and standards
• Demonstrate exceptional customer service, communication, reasoning and relationship management skills in order to maintain current customer base.
• Collaborate with all team members to ensure an effective account relationship exist in all stages of the sales process
• Work in direct partnership with internal departments to ensure service levels for all new and existing customers are operationally flawless Field Service Manager September 2010-June 2012
Clarke Power Services Inc, Cincinnati OH
Clarke recruited me for this start up position that would have the potential for growth that I was looking for outside of my current operational role.
• Responsible for operations and sales of a start up on-site maintenance division in the greater St. Louis area
• Team building with internal departments
• Created scheduling tool to maintain customer fleets
• Worked internally with the parts department to source and stage parts for techs as customer fleets came due for service
• Navigated internal headwinds to assure customer expectations were met or exceeded
Shop Foreman August 1994-July 2010
Mid-America Peterbilt, St Louis MO
• Primary duties were to plan, organize, lead and control the flow of work through the service department in a professional and timely manner.
• Maintained customer communications in a timely manner
• Ensured technicians are following repair guidelines and documenting materials and parts as needed if related to a warranty claim
• Filed Cat, Cummins and Detroit warranty claims as needed
• Spot checked repairs to maintain quality levels and exceed customer expectations
• Worked with internal customers managing work flow and efficiencies between departments, technicians and customers
• Daily WHIP review
• Managed tech efficiencies and productivity as well as effective labor rate to assure shop profitability
T E C H N I C A L S K I L L S
Microsoft Power Point
Power BI
Excel
Dynamics CRM Software
Microsoft 365
John Hunn
V O L U N T E E R
E X P E R I E N C E
Area Business Development
Northwest Chamber of Commerce
2013-2015
Spearheaded the Super Tech
Competition in Missouri
Missouri Trucking Association
2012
R E F E R E N C E S
Jeffrey Werstak
VP National Sales
Dickinson Fleet Services
Brian Mitchell
District Manager
Truck Enterprises Inc.
Bennie Barcroft
Account Manager
Clarke Power Services Inc.
P R O F E S S I O N A L D E V E L O P M E N T
3D Customer Focused Training Process 2011
Clarke University, Cincinnati OH
DOT Compliance Course 2015
Missouri Trucking Association, Maryland Heights MO Buying and Selling Strategies
“Selling Through the Buyers Eyes” 2014
Clarke University, Cincinnati OH
John Hunn
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