Front desk agent, waitress
Resume:
Curriculum Vitae of Aisha Bontle Bangura
Name: Aisha Bontle Bangura
Date of birth: 2 July 2003
ID number: 030**********
Gender: Female
Marital status: Single Mobile: 068-***-****
E-Mail:*******************@*****.***
Home Language: English
Driver’s license: N/A
Availability: 1 week notice
COMMENTS
I believe that my ability to interact with people of diverse cultures and backgrounds adds positively to building lasting client relationships. I am a hard-working person with great customer service skills, extensive training, excellent experience I have received together with my passion for working with people and ability to flourish under stressful circumstances, I am a fast learner, dedicated hard worker and willing to go an extra mile. I am well organized, ability to multitask, self-sufficient and confident. I would like to join a company that will help me utilize my current skills and be an asset to any organization.
EDUCATION
High School: Sandown high school
Highest STD Passed: Grade 12
Year Completed: 2020
Subjects: English, Afrikaans, Life Orientation, History, Geography, Maths Literacy
Institution: International Hotel School
Year Completed: 2021
Course: Higher Certificate in Hospitality Management
Current Status: I am currently studying an online course in Business Administration which requires me to be at campus once a week (every Wednesday
ACADEMIC ACHIEVEMENTS
•2 Sandown Stars Certificate
•RCL IN Grade 10
•Certificate of Acknowledgement from Department of Education
Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
CAREER SUMMARY
HOUSE KEEPING
•Cleaning guestrooms mid-stay and after departure
•Making beds
•Replacing dirty linens and towels
•Restocking guestroom amenities like toiletries, drinking glasses, and notepads
•Removing garbage, recycling, and room service trays
•Picking up and returning valet laundry items
•Organizing and stocking housekeeping carts
•Notifying the maintenance department about broken appliances, old light bulbs, or damage
•Cleaning stairways and hallways
•Reporting broken items to the maintenance department
•Sorting, washing, drying, folding, ironing, and organizing all hotel laundry, which can include towels, sheets, bathrobes, napkins, tablecloths and uniforms
•Removing linen that has stains or holes
•Operating washing and drying machines
•Mixing and measuring soaps, detergents, and cleaning products
•Inspecting the rooms
FRONT OFFICE
•Keeping the front desk clean, tidy and supplied with all the necessary supplies
•Greeting and communicating with all guests
•Answer all the customers' questions and address their complaints
•Answer all incoming calls, redirect them when needed
•Prepare and manage outgoing mail
•Check, sort and forward emails
•Make supply orders when needed
•Monitor and update records and files
•Record messages, suggesting rewording for clarity or conciseness.
•Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
•Assisting and advising customers who may be choosing from a variety of travel options.
•Making reservations for customers based on their various requirements and budgetary allowances.
•Checking the availability of accommodation or transportation on the customers’ desired travel dates.
•Processing payments and sending confirmation details to customers.
•Sorting out any issues that may arise with bookings or reservations.
•Selling and promoting reservation services.
•Answering any questions customers might have about the reservation process. • Providing support to customers who may need to amend or cancel a reservation.
REFERENCE:
Company Name: Indaba Hotel
Contact Person: Tebogo Raleino
Position held: Team Leader
Contact Number: 083(690)0198
Company Name: Indaba Hotel
Contact Person: Wilfred Thambo
Position Held: Line Manager
Contact Number: 079(505)9786
CAREER SUMMARY
FOOD AND BEVERAGE
Greeting customers and, if necessary, verifying and accepting reservations
Escorting guests to their assigned tables
Answering phones and providing basic reservations, availability, restaurant hours, and service information.
Cleaning and preparing tables in preparation for guests
Putting any seasonal decorations, candles, or tablecloths on the table
Providing menus to guests and keeping menus clean and presentable
Taking drinks from the bartender and delivering them to the customer
Providing napkins, utensils, trays, condiments, and salt & pepper containers to wait staff service stations.
Directing the guests to restrooms or exits
As guests finish their meals, clear the table and prepare the tables for the following guests.
All sanitation and safety requirements are followed and maintained.
Cashing up once everything has been completed
Adding garnishes or decoration to salads, appetizers, or desserts and aiding kitchen employees with salads, appetizers, or desserts are examples of additional responsibilities.
• Interact with clients and collect drink and snack orders.
• Plan and display the menu for the bar.
• To make cocktails and other drinks, combine the ingredients in a mixing bowl
• Prepare alcoholic and non-alcoholic drinks.
• Assemble bottles and glasses to create eye-catching displays.
• Always keep the bar counter and work area clean and tidy.
• Providing information on resort activities, eating alternatives
• Show a deep understanding of food and beverage goods, menus, and promotions.
• Hands and arms are used to handle and move goods such as glasses and bottles.
• After each use, wash the glassware and utensils.
REFERENCE:
Company Name: Radisson Blu Hotel
Contact Person: Johnny Lawler
Position held: Food and Beverage Manager
Contact Number: 060(769)2216
Company Name: Radisson Blu Hotel
Contact Person: Nonkululeko Ngamlana
Position Held: Training Officer
Contact Number: 011-***-****
Contact this candidate