Relationship manager

Souheil Haddad

Banking And Finance

Email: ***********@*******.***

Mobile: +961-*-***-***

Nationality: Lebanese

Date of Birth: 20/07/1990

Address: Lebanon– Keserwen

OBJECTIVE

I am a bank relationship manager with 7 years overall experience in the banking sector. I am passionate to build up my career in financial services, for this reason, I am looking for a challenging opportunity that would expand my knowledge and experience. I worked hard to be a highly analytical, well structured, and process oriented employee.

Through my experience, I developed skills such as accounting, financial operations, project management, team leadership, networking, and enhanced my knowledge in business. EDUCATION

2012 - 2015

Arts, Science and Technology University in Lebanon, AUL

“Bachelor of Business Administration, Banking & Finance” EXPERIENCE

Relationship Manager and Loan Officer:

Société Générale de Banque au Liban April 2016 - January 2022

• Responded to clients complaints and concerns in a professional manner and ensuring customers maximum satisfaction.

• Worked with small and mid-size business owners and merchants.

• Assisted clients with opening/closing different types of bank accounts ( prof. accounts, saving accounts, fixed deposit accounts, safe box, current accounts...).

• Gained sufficient knowledge about the banking products, services and respond to all inquiries.

• Contributed in marketing and awareness campaigns in the bank to create an enlarged customer network.

• Developed and maintained a set of reports for senior management/stakeholders as per the applicable laws and regulations.

• Find potential clients, individuals, or businesses who are in need of loans and cultivate their business.

• Analyze and verify loans applications to determine clients creditworthiness.

• Issued business loans, project loans, housing loans, mortgage loans and managed them with the assigned loan portfolio.

• Attained the responsibility of having an SGBL autorized signatory in the central bank. Teller / Head teller

Société Générale de Banque au Liban August 2015 - Aril 2016

• Processed daily client transactions including deposits, withdrawals, money transfers,loan payments and selling cashier's checks.

• Tax payments and credit salaries for companies and individuals.

• Counting and packaging currency.

• Maintaining and balancing cash drawers and reconciling discrepancies.

• Preparing transaction rfeports.

• Helped clients access their safe deposit boxes and items in the bank vault as necessary.

• Providing effective support to all other staff members of other departments.

• Assisted client relationship managers at bank branch with customer account research and maintenance.

• Provide a high level of customer service, providing answers and assistance with a smile.

• Build long-term relationships with clients.

• Keeping a clean, organized work area and a professional appearance. Sales Associated and Cashier:

Azadea group April 2012 - August 2015

• Delivered excellent customer service to ensure high level of customer satisfaction.

• Prompt client problem solving and response to their inquiries.

• Prepared detailed reports on buying trends, customer requirements, and profits.

• Monitored ATV and UTP.

• Monitored branch inventory and place merchandise orders accordingly.

• Employees training on selling, cross selling, customers service, altitude toward customers, and how to avoid conflicts.

• Employees job assessment and appraisal.

• Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. PROFESSIONAL SKILLS AND TRAININGS

• Proficient in various “Microsoft Office” applications (Excel, word, PowerPoint etc.).

• Worked on Temenos24, ICBS operational systems and dolphin application.

• Accounting 1 – accounting 2 and financial accounting courses.

• Strong negotiation and communication skills.

• Ability to perform adequately under pressure and within tight deadlines.

• professional customer service.

• Bank secarcy for management and operations training.

• Loan proccessing training.

• Anti-money laundering (AML) training.

• Operational risk training.

• Deontological ethics.

PROFESSIONAL AWARDS

• 2016: Top 1 in removing accounts from dormancy.

• 2017: employee of the year in selling banking insurance product.

• 2018: Loans officer of the year.

LANGUAGES

• English (Excellent)

• Arabic (Fluent)

• French (Fluent)

Contact this candidate