Hollie Roam
Bonanza, AR ***** *************@*******.*** +1-479-***-****
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities, focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. experienced in responding to website, email and chat inquiries to meet needs of online customers. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
Walgreens Boots Alliance - Chandler, AZ
June 2021 to February 2022
•Described product highlights and benefits to help guide purchasing decisions.
•Responded to customer comments and questions via Live Chat during shifts. Educated customers on company systems, form completion, and access to services.
•Resolved concerns with products or services to help with retention and drive sales.
•Maintained accurate and current customer account data with manual forms processing and digital information updates.
•Resolved customer complaints and addressed emergency requests
•Performed data entry for customer information
•Managed client records
•Set up client appointments
•Provided policy and service information
•Assisted customers with a warm and professional attitude
•Answered general questions
•Responded to claim inquiries
•Handled online orders and credit card transactions
•Answered calls from customers and clients
Customer Service Manager
Let Them Eat Cake - Hackett, AR
February 2014 to May 2021
•Interacted with customers through live chat
•Kept records of customer complaints
•Handled emails, inbound calls, and outbound calls
•Booked appointments
•Managed customer accounts
•Assisted with technical support duties
•Performed data entry for orders
•Took inventory
•Handled billing issues and order inquiries
•Assisted customers with questions
•interviewed possible new hires
•Managed shifts
•Assured customer satisfaction at all times
•Answered questions from customers and clients over the phone, email, and in-person
•Coordinated schedules and assigned employees' shifts
•Trained new employees on company processes and procedures
Education
High school diploma
Arkoma High School - Arkoma, OK May 2009
Skills
•Data collection
•Help Desk
•Technical Support
•Network Support
•Troubleshooting
•Desktop Support
•Active Directory
•Payroll
•Operating Systems
•Remote Access Software
•Network Administration
Schedule management
•Data entry
Live chat
•Records management
•Order entry
•Customer service
•Customer support
•Clerical experience
•Remote access software
•Call center
Microsoft Windows
•Microsoft Excel
•Microsoft Windows Server
•Information Security
Email marketing
•VoIP
•Typing
•Microsoft Exchange
•System Administration
Assessments
Call center customer service — Highly Proficient January 2022
Demonstrating customer service skills in a call center setting
Full results: Highly Proficient
Customer focus & orientation — Expert
January 2022
Responding to customer situations with sensitivity
Full results: Expert
Retail customer service — Highly Proficient February 2022
Responding to customer situations in a retail setting
Full results: Highly Proficient
Scheduling — Proficient
Medical receptionist skills — Expert
February 2022
Managing physician schedules and maintaining accurate patient records Full results: Expert
Work style: Reliability — Expert
February 2022
Tendency to be reliable, dependable, and act with integrity at work
Full results: Expert
Administrative assistant/receptionist — Expert February 2022
Using basic scheduling and organizational skills in an office setting
Full results: Expert
Customer focus & orientation — Expert
January 2022
Responding to customer situations with sensitivity
Full results: Expert
Administrative assistant/receptionist — Expert February 2022
Using basic scheduling and organizational skills in an office setting
Full results: Expert