Hollie Roam

Bonanza, AR ***** adqcnx@r.postjobfree.com +1-479-***-****

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities, focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. experienced in responding to website, email and chat inquiries to meet needs of online customers. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.

Authorized to work in the US for any employer

Work Experience

Remote Customer Service Representative

Walgreens Boots Alliance - Chandler, AZ

June 2021 to February 2022

•Described product highlights and benefits to help guide purchasing decisions.

•Responded to customer comments and questions via Live Chat during shifts. Educated customers on company systems, form completion, and access to services.

•Resolved concerns with products or services to help with retention and drive sales.

•Maintained accurate and current customer account data with manual forms processing and digital information updates.

•Resolved customer complaints and addressed emergency requests

•Performed data entry for customer information

•Managed client records

•Set up client appointments

•Provided policy and service information

•Assisted customers with a warm and professional attitude

•Answered general questions

•Responded to claim inquiries

•Handled online orders and credit card transactions

•Answered calls from customers and clients

Customer Service Manager

Let Them Eat Cake - Hackett, AR

February 2014 to May 2021

•Interacted with customers through live chat

•Kept records of customer complaints

•Handled emails, inbound calls, and outbound calls

•Booked appointments

•Managed customer accounts

•Assisted with technical support duties

•Performed data entry for orders

•Took inventory

•Handled billing issues and order inquiries

•Assisted customers with questions

•interviewed possible new hires

•Managed shifts

•Assured customer satisfaction at all times

•Answered questions from customers and clients over the phone, email, and in-person

•Coordinated schedules and assigned employees' shifts

•Trained new employees on company processes and procedures

Education

High school diploma

Arkoma High School - Arkoma, OK May 2009

Skills

•Data collection

•Help Desk

•Technical Support

•Network Support

•Troubleshooting

•Desktop Support

•Active Directory

•Payroll

•Operating Systems

•Remote Access Software

•Network Administration

Schedule management

•Data entry

Live chat

•Records management

•Order entry

•Customer service

•Customer support

•Clerical experience

•Remote access software

•Call center

Microsoft Windows

•Microsoft Excel

•Microsoft Windows Server

•Information Security

Email marketing

•VoIP

•Typing

•Microsoft Exchange

•System Administration

Assessments

Call center customer service — Highly Proficient January 2022

Demonstrating customer service skills in a call center setting

Full results: Highly Proficient

Customer focus & orientation — Expert

January 2022

Responding to customer situations with sensitivity

Full results: Expert

Retail customer service — Highly Proficient February 2022

Responding to customer situations in a retail setting

Full results: Highly Proficient

Scheduling — Proficient

Medical receptionist skills — Expert

February 2022

Managing physician schedules and maintaining accurate patient records Full results: Expert

Work style: Reliability — Expert

February 2022

Tendency to be reliable, dependable, and act with integrity at work

Full results: Expert

Administrative assistant/receptionist — Expert February 2022

Using basic scheduling and organizational skills in an office setting

Full results: Expert

Customer focus & orientation — Expert

January 2022

Responding to customer situations with sensitivity

Full results: Expert

Administrative assistant/receptionist — Expert February 2022

Using basic scheduling and organizational skills in an office setting

Full results: Expert

Contact this candidate