Enrollment Specialist Customer Success
Resume:
Emilia C miller
Objective
To obtain a full-time position at a progressive company where my skills and personal strengths can be most utilized to contribute to an organization’s success and optimized patient satisfaction.
Experience
MEMBER ENROLLMENT SPECIALIST, VIDA HEALTH SAN FRANCISCO, CA MARCH 2019- AUGUST2021 Guide for a rapidly growing health tech company--assisting and supporting consumer to reach an optimal level of health and wellness through use of user friendly mobile or web app. Handled intake assessments using motivational interviewing techniques and gather health goals and preferences from newly enrolled members over the phone.Stay in contact with our clients through electronic messaging, content distribution, and goal setting, along with helping them navigate their app. NUTRITION + WELLNESS CONSULTANT AND EDUCATOR 2016-PRESENT Non-judgmental,empathetic, + data grounded approach to counseling and nutrition + health education. Personalized menu plans to fit clients budget, lifestyle, biochemical needs, activity level, and personal palette preferences. Creative visionary behind diet meal plans, ingredient sourcing, and diet education. DIET AIDE, DOMINICAN HOSPITAL SANTA CRUZ, CA — 2012-2015 Assured the preparation and execution of quality food consistent with medical prescription, as well as nutritional restrictions and preferences, in a sanitary food environment. Assisted with counseling patients and family members on basic medical nutrition therapy per approved protocols under the supervision of a Dietitian.
• inspecting kitchens, setting department policies, maintaining high sanitation standards, purchasing cooking equipment, keep patient menu records, and auditing service plans. NANNY/CAREGIVER 2009-Present
Over 15 years babysitting/nannying for a variety of ages,behavior types, and specific needs. 17 years. Special background in schedule implementation, feeding, grooming, and any other misc. tasks. I am more than happy to provide references and answer any questions about my childcare background and character references. The majority of my childcare experience falls in the toddler and elementary ages (3-12). Education
San Francisco State University — Nutrition and Dietetics, B.S. (2019)
~concentration in public nutrition + foods
National Association of Sports Medicine— Nutrition Counselor (2020) Skills
Over 14 years experience in customer success, clinical hospitality, and nutritional retail; with a primary focus on delivering the highest-quality, personalized, goal driven results and outcomes. Strong work ethic, motivated team player, resilient, results driven, detail-oriented, highly personable individual who excels in any and all work environments, and is a quick leaner and results executer. Advanced interpersonal, auditory, listening, and presentation skills - able to adapt to various audiences. Self-motivated, tenacious, and optimistic individual who will make a fantastic addition to your team, and will excel and hit the ground running immediately.
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