Flight Attendant Administrative Assistant
Resume:
TESSA JACQUES
**** ******* *********, ********* ******, N.Y 11570
********@*******.***
Skills Profile
Highly motivated professional with the ability to combine strong planning and organizational skills to independently direct daily business.
Exceptional interpersonal and communication skills that promote confidence and build to maintain strategic business/client relationships.
Ability to manage multiple tasks without compromising quality or productivity.
Experienced in writing and delivering presentations for executive meetings.
Detail-oriented individual with demonstrated success in managing diverse priorities to meet deadlines.
Work History
Lead Flight Attendant, Onboard Services,
United Airlines, Jamaica, NY 04/2006-Present
Ensured cabin was briefed on the usage of all exits and emergency equipment such as life jackets, seatbelt and oxygen masks prior to every flight.
Implemented safety training during any unplanned emergency situations.
Provided all passengers and crew members with immigration documents on all international flights and assisted those in need.
Ensured that all Customs and Immigrations standards were implemented prior to arrival and that all paperwork such as General Declaration and Crew Declarations were accurately filled out.
Coordinated security protocol with Air Marshals and flight crew when transporting detainees or deportees.
Ensured that all refugees under the IOM Program safely reach their destination according to company policy in collaboration with United States government regulations.
Ensured outstanding customer service and that all guests safely enjoyed their flying experience.
Purser/Flight Attendant, In-flight Services,
North American Airlines, Jamaica, NY
01/2004-04/2006
Ensured cabin was briefed on the usage of all emergency equipment according to Federal Aviation Administration regulations.
Implemented safety training during any unplanned emergency situations.
Worked Craf Mission Flights during the Iraq War for the United States Military and Foreign Exchange Military Training Program.
Coordinated security protocol with Secret Service when working a White House Press flight that is in conjunction with presidential appearances.
Coordinated with captain, flight crew and ground representative at any military base on how CBP Officer will meet the aircraft and clear all passengers onboard upon arrival into the United States and Overseas.
Ensured that paperwork such as Form 8 –Military Manifest is accurate and submitted at every port of entry whether domestic or international.
Administrative Assistant, Leasing Department,
General Motors Acceptance Corporation, Uniondale, NY
08/2002-06/2003
Worked on creating short and long term objectives in accordance with company goals.
Indexed condition reports and set up files in order to terminate leases.
Requested that vehicles be inspected by a third party to get estimated wear and tear quote before consignment/auction.
Provided dealers and customers with buyout quotes on existing accounts.
Administrative Assistant, Account Management,
Tritium Card Services, Garden City, NY
09/2000-03/2002
Maintained highest level of professionalism when greeting and assisting clients.
Handled internal/external telephone inquiries and coordinated all deliveries.
Maintained quality control/satisfaction records and constantly looked for new ways to improve customer service while resolving all service related inquiries.
Informed customers of outstanding debts and scheduled secure payment plans to relinquish all charges.
Administrative Assistant, Leasing Consultant,
Avalonbay Communities, Melville, NY
07/1999-11/1999
Utilized sound planning, attention to detail, consultative sales techniques, and company reputation to build customer trust and expedite the lease of properties.
Ensured all resident needs were answered appropriately and professionally while utilizing diplomacy and tact.
Exceeded all corporate standards for productivity, administrative and reception management.
Managed confidential correspondences and scheduled meetings for property manager.
Education
Business Administration: Marketing Completed: 12/2001
Hofstra University, Hempstead, NY
Skills
MS Windows, MS Office, including Word, Excel, PowerPoint, and Outlook; McAfee and Norton Anti-Virus Software.
Languages
Fluent in English, French, Haitian Creole and learning Spanish.
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