Code 10 Customer Service

Curriculum Vitae

Jason Peter Schwartz

Cell: 076-***-**** ****************@*****.***

Personal Data

Full Names: Jason Peter Schwartz

Date of birth: 13 May 1985

Identification number: 850**********

Languages: English, Afrikaans and partial Zulu

Education: Newcastle High School Senior Certificate 2003

CompTIA A+ / N+ currently studying MCSE

Gender: Male

Marital Status: Single

Nationality: South African

Address: 7 Whyte Street Newcastle Central

Health: Excellent

Drivers License: Code 10

Availability: As required / willing to relocate if necessary

Profile: Self- motivated target driven individual. Excellent interpersonal skills. Experience in high turnover regions. Extensive knowledge regarding business operation, Management procedure, satisfactory customer service and problem solving. Strong solid belief in company loyalty and professional integrity. Diverse knowledge regarding servers, firewalls, software/application installations, network administration, electronic and mechanical equipment. I have done a lot of work around software for example: automate, pastel, dreamweaver cs3, Joomla, Maya, Blender, expressionweb, google analytics GM Tech 2 Vehicle diagnostic software and POS systems example GAAP and MICROS. Rigorous training in Epson HP, Microsoft SA, Mimio, Netsupport Manager, interactive projectors and interactive white boards and Cisco / netgear products, TeamViewer, TiteVNC and similar remote assistant software

Additional Subsidiary Competency:

Sage Patel Telephonic and Email Etiquette

Sage Pastel Time Management

Sage Pastel Types of Client Analytics

NOSA Accredited Fire Fighting and Safety HIRA, Certified to work at heights

Skills

Internal IT repairs, maintanance and sales customer support / service

Telesales

Marketing

Communication

Time keeping

Target driven

FOW wifi tower maintenece and configuratiuons both client site and tower

Network infrastructure design and implementation and administration

References:

Johan Du Ploy 081-***-****

Andrea Dowling 084-***-****

Trevor Jackson 082-***-****

Niren Singh 072-***-****

PROFESSIONAL EXPERIENCE

Tekwani. Normandien Farms. Thirsti Bottled Water

IT and Network Administrator 27 May 2021 – Current

Duties involve but are not limited to user troubleshooting and rectifications on Tekwani holdings sites.

IT infrastructure, network design and implementation, administration and maintenance.

Communication with foreign suppliers and engineers regarding configuration, implementation and network connectivity to canning and bottling processes and machines.

Server config, active directory and DHCP management.

Microsoft Azure and 365 setup and management.

Overseeing all aspects of IT and upkeep.

EOH Mothambo 01 August 2018 – 30 May 2020

Field Service Technician

Duties include outbound service to major corporates example Shoprite Group, DOJCD, SASSA Europcar, Barloworld and Avis with an outstanding customer centric attitude. An example of tasks expected were carrying out maintenance and configurations on desktop computers, laptops, tablets as well as various printers, email / exchange server configuration and maintenance, network administration, management and maintenance. Tasks were carried out on a daily basis onsite at client’s place of business. Other important duties include rebuilds or complete total system reloads to various devices and components, including the servicing upkeep and implementation of point of sale systems printers scanners displays etc. for all the stores held by the Shoprite Group. These tasks carried out with a strict customer satisfaction as per SOP get it right the first time attitude on site at client’s place of business. A few examples are from implementing a new system having any amount of extra components to the repair, maintenance and upkeep of these in store systems this can also diversify into network configuration in store, rebuilds, system reloads, administration office equipment upkeep and monitoring as well as maintaining cash office systems equipment software etc. all working hand in hand with Shoprite and Tradelink support teams over various regions.

Reason for leaving: Retrenchment downsizing of department.

Incredible Connection Newcastle 05 November 2016 – 07 April 2018

Front of house salesman promoted to TecXpert IT specialist inbound/outbound

Duties include but are not limited strictly to day to day sales and facilitation, ordering and merchandising of stock

Daily hazard stock counts, housekeeping and cleaning in store

Customer satisfaction feedback and daily ordering procedures and policies with strict standards.

Duties continued but are not limited to in house as well outbound IT related repairs installations etc.

In store server and infrastructure upkeep and maintenance

In house stock repair and upkeep.

Warranties and upgrades as well as booking and logging and follow ups thereof.

Stock / spares ordering and implementation thereof

Merchandising

Daily hazard stock counts

Customer centricity and satisfaction exercised as well as repair on customer request whether inbound or outbound.

All above mentioned and much more carried out on a daily basis

Reason for Leaving: Retrenchment as a result of downsizing.

Sage Pastel Accounting June 8 2012 – 8 December 2014

Telesales / Administration / Support

Duties include customer service and rendering clear concise knowledge on a vast array of Pastel Accounting software

Assuring that high standards are kept and maintained whether quoting or rectifying customer requests. Cloud Services administration and implementations.

Portal designs upkeeps maintenance, repair and implementation onsite with clients being organisations such as Nedbank, ABSA, SBSA, SAB, etc.

In house IT administration maintenance, upkeep and assuring technology is kept up to date.

Reason for leaving: End of term contract

Executive Business Solutions February 1 2011 – May 31 2012

Technical support /Customer service regarding software enquiry, installations and rectifications logging calls using CRM, inbound office desktop, hardware and network support using QPR software as well as Qlikview. Duties also involved installing and or updating clients to latest version software of QPR and Qlikview as well as design of their basic scorecard and fttp portal pages eg. TransNat CL SA as a VIP client.

Repairing and maintaining / upgrading the systems/ devices clients use

CCTV and alarm system installations and maintenance

Reason for leaving: Company closed down

CMH, Opel Isuzu Chev and Premium brands Mar 1 2007 – Jan 31 2011

Service Advisor

Service bookings customer satisfaction/liaising and follow ups/ complaint resolution

Quality control checks to certify work requested is carried out to exact specification and vehicle service authorisation using set guidelines and references

Reason for leaving: Complete restructuring of holding company

The Canon Restaurant and Pub Dec 15 2003 –Dec 31 2007

Front of House Manager

Stock management, placing orders, day to day bookings, administration, opening and closing procedures, cash ups, cash flow projections, quality assessments, customer satisfaction and welcoming, order checking, cheffing and kitchens duties making sure orders go out and health standards are conformed to at all times.

All done under strict standard operating procedures

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