Sara Kouadio

540-***-**** adqckd@r.postjobfree.com

SUMMARY

Early career professional and upcoming graduate of the International Air and Hospitality Academy entering the airline industry. Willing to relocate and to work varied shifts including evenings, weekends, and holidays without conflict or complaint.

EDUCATION

International Air and Hospitality Academy - Vancouver, Washington 2021 – Present

Airline/Travel Specialist Diploma

Advanced knowledge of flight attendant terminology, protocol, responsibilities, and duties including safety procedures, FAA regulations, and customer service using a mock cabin

Passenger situation role play in a 9 seat, mock cabin with working jump seat, public announcement system, galley, lavatory, and passenger service units

Knowledge of domestic and international city, airport, and airline codes

Trained to exceed industry standards of professionalism and customer service skills

Experienced on a live Apollo reservation system building a complete PNR, modifying, dividing, history, FLIFO, and car reservations

Demonstrated proficiency in airport operations including ramp operations, oversold, canceled, delayed flights, public address announcements, weight and balance, and cargo

Proficiency in fare construction, domestic ticketing, special service tickets, MCOs, and excess baggage charges, and cost-effective itinerary planning

Completed training in time management, taking direction, collaboration, and professional communication

PROFESSIONAL EXPERIENCE

African Light Hair Braiding - Roanoke, Virginia 2017 - 2021

Braider/Store Associate

Answered and directed over 20 telephone calls daily with goals including selling products, managing customer appointments, responding to service queries, and cancelling appointments

Trained staff on job duties including conducting calls and tactics to persuade canceling customers to stay with the company

Successfully resolved complaints and concerns to customer satisfaction

Amended appointment problems and errors, providing accurate, valid, and complete information

Maintained a friendly and positive attitude at all times even with unhappy and unruly customers

FLUENT LANGUAGES

English and French