Customer service/ Admissions Coordinator

J’shonna Smith

810-***-**** ********@*****.***

SUMMARY

Motivated Individual with experience in customer service. Performs well in a high-stress environment with accuracy and precision.

SKILLS

● HIPPA

● Confidentiality

● Filing; Alpha, numeric

● Insurance Verification

● Appointment Setting

● EOB

● Collecting Co-pays

● Medical Billing; ICD 9 & 10

● CPT codes

Experience

Admissions Coordinator

Havenwyck Hospital, Ann Arbor, MI - May 2021- Present

● Answering phones and checking in patients as they come in through the night.

● Checking insurance to make sure patients have coverage to receive treatment.

● Routing calls, working as a switchboard.

● Routing mail and admission packets

Medical Management Clerk - Contract

McLaren Health Plan Flint, MI January 2020 - May 2020

● Serve as the member's advocate to facilitate and implement equal access to medical care for each member.

● Inclusive of both the inpatient and outpatient settings of medical health care.

● Evaluate the appropriate allocation of resources based on medical necessity.

● Maintain proficiency in multiple databases – entering, searching and updating prospective patients information.

● Ensure that each medical management function is structured to ensure consistent and prompt decision-making.

Customer Service Representative

Hamilton Community Health Network Flint, MI October 2018 - January 2020 and July 2020-May 2021

● Verifying insurances, required documentation of registration processes and necessary collection through organization and careful concise processing of all patient visits, minimizing errors.

● Incorporating changes in policy and procedures in the daily routine seamlessly when they arise.

● Actively participate in o ce operations including collecting and sorting mail, supplies and equipment needs.

● Assist in client issue resolution and addressing patient balances. Customer Service Specialist

New Light Imaging LLC Nashville, TN May 2015 - July 2018

● Performed callbacks for patient appointments and test results

● Provide solutions to patients issues through the usage of all available resources under limited supervision

● Provide itemized statements with medical billing and the usage or ICD-9 and ICD-10 codes

● Corrected test orders when they did not have the correct CPT codes for billing purposes

● Maintained a good relationship with patients to ensure a great experience with the company Sales Floor Associate

Walmart SuperCenter Grand Blanc, MI May 2014 - May 2015

● Learning knowledge for my department in order to better assist customers

● Provided assistance to customers in multiple departments

● Handled money transactions for various departments

● Managed orders and kept supplies up to date

Education

High School Diploma

Grand Blanc High School Grand Blanc, MI August 2009- May 2013 Mott Community College

Current Student working toward an Associates Degree in Baking and Pastry

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