Pharmacy Technician Customer Service
Resume:
Kiran Basra
Elk Grove, CA *****
***********@*****.***
PROFESSIONAL SUMMARY
Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of manufacturing pharmacy operations. Recently certified Pharmacy Technician with background degree in Bachelor of Pharmacy. Trained in manufacturing and packaging of biological and non-biological drugs. Licensed in California.
SKILLS
Advanced math skills
Processing payments
Assisting pharmacists
Secure storage of medications
Team collaboration
Medication dispensing
Patient education and counseling
Answering customer questions
Drug storage procedures
Typing medication labels
Interpreting orders
WORK HISTORY
PHARMACY TECHNICIAN 08/2021 TO 01/2022
CVS PHARMACY; 2085 FAIR OAKS BLVD, CA 95825
Accurately prepare and distribute patient medications.
Perform calculations.
Collect accurate patient information
Process third party billing claims and assist with prior authorization completion.
Work directly with patients to obtain medication histories and reconciliation.
Assist in the management of investigational drug studies.
Use technology to help maintain accurate patient records, medication inventory, and orders
Ensure compliance with regulatory requirements.
QUALITY ANALYST 03/2020 to 08/2021
Volt Workforce Solutions Elk Grove, CA
Developing and Supporting planning, design and execution of test plans, test scripts and process plans for different projects.
Investigate customer complaints and product issues.
Performed analytical inspections on over 100 phones per day/8 hours.
PHARMACY TECHNICIAN 05/2018 to 05/2019
GAURAV MEDICAL HALL Phagwara, PUNJAB
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Counted, measured, and compounded medications following standard procedures.
Entered and processed patients' prescriptions into internal system.
Stocked, labeled and inventoried medication to keep accurate records.
Collected co-payments or full payments from customers.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Counted and labeled prescriptions with correct item and quantity.
Assisted pharmacist by filling prescriptions for almost 50 customers daily and responding to patient questions regarding prescription and medication-specific issues.
Processed over 40 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
TRAINEE PHARMACIST 06/2018 to 07/2018
OVERSEAS HEALTH CARE PVT. LTD. Phillaur, PUNJAB
Completed practical training in Production and Quality Control Department.
Analyzed and assist in manufacturing of around 1000 pallets of capsules/tablets and nearly 200 liquid preparations under supervision of skilled drug manufacturers.
EDUCATION
BACHELORS of PHARMACEUTICAL SCIENCES. Pharmacy 06/2019
CT GROUP OF PHARMACEUTICAL SCIENCES., SHAHPUR, JALANDHAR, INDIA.
Graduated with 3.49 GPA.
High School Diploma 04/2014
SHRI MAHAVIR JAIN MODEL SR. SEC. SCHOOL, PHAGWARA, PUNJAB, INDIA.
Majored in SCIENCE.
Received 87% Marks.
CERTIFICATIONS
CPhT: Certified Pharmacy Technician
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