Desk Analyst Customer Service
Resume:
David Edu Alogo Akomo
Equatorial Guinea, 25 Years old, single.
Email: **********@*****.*** Phone: (+63) 927.637.31.96 Skype: David Alogo
PROFESSIONAL PROFILE
Dynamic, proactive and organized. I am flexible and an excellent team player. I also have a great level of communication skills and always look to improve myself in the working environment. I have a strong technical background with broad experience utilizing informatics tools. During my past work experiences I have developed a diverse set of skills including the ability to communicate in a clear and engaging way, which makes me able to create fruitful relationships with customers and co-workers. I am perfectly fluent in English and Spanish (my native language), I also have basic knowledge of French.
EDUCATION
Far Eastern University. Manila, Philippines
-Bachelor of Science in Mechanical Engineering 2017-2018
University of Perpetual Help. Biñan, Laguna, Philippines
--Bachelor of Science in Mechanical Engineering (Transferred) 2013-2016
National University of Equatorial Guinea. Malabo, Equatorial Guinea.
-Associate’s Degree in Sciences 2010-2012
Grupo Atrium. Madrid, Spain
-Protocol and Events Planning. June 2013
SKILLS:
Languages:
-English (Fluent) Currently studying an engineering career in The Philippines, I have done numerous courses in my native country to perfect my writing skills.
-Spanish (Native)
-French (Basic)
Informatics:
-Advance use of Microsoft Excel: full knowledge of Pivot tables, Vlookup, Macros and several other functions.
-Photoshop
-AutoCAD
-Complete knowledge of the windows environment, including office, internet, social media, etc.
HOBBIES:
During my free time I enjoy Drawing, playing soccer, researching online, exercising, designing, rapping, reading the bible, among others. I have visited a number of countries this gives me a globalized approach, I appreciate and love to meet people from different cultures.
REFERENCES:
-Diego Mirabal. Account Manager Kids and Teens Medical Group. 0995.751.5630
-Mr. Cheng. 0905.669.3591
PROFESSIONAL EXPERIENCE
Kids and Teens Medical Group (LA Area, California, U.S.) Home-Based Work in The Philippines.
Bilingual Scheduling Agent
-Answering Calls from parents who wants to schedule or re-schedule a medical appointment for their child.
-Taking messages for practitioners and filling medication refill requests.
-Adding new patients to the data base.
-Handling Doctor Connect (Online based appointment scheduling system).
-Organizing the clinics calendars so there won`t be inconveniences when receiving patients
Marìa Luisa Store (Malabo, Equatorial Guinea)
Store Manager January 2010 – February 2012.
-Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
-Ensuring high levels of customers satisfaction through excellent service
-Evaluating the Inventory, making sure to replenish it accordingly.
-Dealing and Negotiating prices with providers.
Telus international (BGC-vista hub)
Google support December 2018-2019
CGI (BGC McKinley hills )
CGI PH Spanish Service Desk Analyst- RSA- September 19,2019-present
As a Spanish Service Desk Analyst I am responsible for assisting Spanish clients to trouble shooting,resolve issues utilizing excellent customer service skill,problem solving skills technical thinking reasoning skills and a high level of individual; judgment to ensure outcomes of customer satisfaction.
Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed accuracy and proficiency.
To work in partnership with local management,colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
Produce quality work and results,ensure
is to handle incoming queries and help requests from end users, either via email or over the phone. They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests.
As a ROLE, on the PROJECT Provide a brief project description with a clear and concise paragraph.
EDUCATION
M.Sc., Institution, specialty
B.Sc., Institution, specialty
TRAINING AND CERTIFICATIONS
MCSE
MCSD
Oracle Certified Developer
Other examples
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