Administrative Assistant, Customer Service, Data Entry, Chat Support

Candace Taylor

Birmingham, AL, 205-***-**** *******.*.******@*****.***

PROFESSIONAL SUMMARY

Accomplished and creative executive professional, possessing multifaceted experience and a proven ability to revitalize organizations; Well-versed in coordinating schedules, managing correspondence and organizing supplies to meet expected demands; Energetic team player with articulate and upbeat communication style.

SKILLS

●Proficient in Microsoft Products

●Medical Records

●Exceptional Customer Service

●Proven Leadership Abilities

●Data Entry – 70 w.p.m; 12,000 k.s.h

●Payment/Claims Processing

EXPERIENCE

Claims Inquiry Analyst

Blue Cross Blue Shield Birmingham, AL

May 2017-Nov. 2021

Worked from Home (Oct 2019- Oct 2021)

●Responsible for providing efficient, timely and courteous service to subscribers, providers, Host/Home plans or internal customers on claims and inquiries received.

●Processed all facility, professional, drug and dental claims and adjustments within the time frame specified by the goals set for this position.

Home Customer Service Agent

Ver-A-Fast Corporation Birmingham, AL

Mar. 2017-Nov.2021

●Served customers by providing product and service information and resolving product and service problems.

●Attracted potential customers by answering product and service questions.

Administrative Assistant/Receptionist

H&M Mechanical, Inc, Birmingham AL

Dec.2016-Mar. 2017 (temp pt contract)

●Provided administrative support to ensure efficient operation of the office.

●Carried out administrative duties such as filing, typing, copying, binding, scanning etc.

Loan Audit Review Specialist

Regulatory Solutions, Inc. Bham,AL

Nov. 2015- March 2017

●Performed quality assurance of all loan files to ensure the loan file satisfies Federal and State regulatory standards as well as compliance guidelines.

●Reviewed all file documentation for loan files, including title commitments and policies, UCC’s, letters of credit, insurance policies, and other documents relating to the loan.

EDUCATION

Lawson State Community College Bessemer, AL

Associate of Science -2011

Ramsay Alternative High School Birmingham, AL

Advanced Academics Diploma-2006

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