Call Centre Inbound
Resume:
LINDA COLIN BUTHELEZI Blairgowrie, Randburg
**************@*****.***
Professional Profile
A customer-focused professional, consistently praised for delivering impeccable service and support, achieving high customer satisfaction. Prioritises and effectively manages multiple assignments and implements time-management skills in high-demand settings to ensure the successful completion of projects. Skilled at anticipating and fulfilling the needs of clients and the business. Adopts a pragmatic and methodical approach to tasks, with the ability to grasp new ideas and concepts with ease. A confident communicator with excellent interpersonal skills who thrives when collaborating with others, in challenging environments. Career Summary
FOH manager Fresh Earth Food Store Delta 2021-Current Meet and greet clients visiting the restaurant and retail store in a professional manner, Ensuring that operations and general admin have been done in a timeous and coordinated fashion. KEY ACHIEVEMENTS
●Training new and current staff on customer service practices
●Providing support to serving customers both in the restaurant and retail sector
●Ensured the professional presentation of the establishment, welcomed guests into the establishment, promptly resolved guest queries and complaints
●Meticulously facilitated all billing transactions, ensuring accuracy in the presented receipt and subsequent payment
●Championed a customer-centric approach, resulting in the provision of enhanced services and customer retention
●Keeping par levels up to date and assisting with general admin such as cash up and stock/equipment
●Effectively collaborated with team members to satisfy all objectives and excelled at completing tasks with minimal supervision Manager The Colony Arms Pub and Restaurant 2011-2019 Strategically leading operations to achieve consistent guest satisfaction, high food and beverage standards, team engagement and incremental profitability.
KEY ACHIEVEMENTS
● Implement protocols and policies that will maintain future restaurant operations
●Consistently achieved high levels of customer satisfaction by engaging with individuals to ascertain requirements, identify opportunities for upselling and ensuring the provision of exceptional service
●Ensured the professional presentation of the establishment, welcomed guests into the establishment, promptly resolved guest queries and complaints
●Meticulously facilitated all billing transactions, ensuring accuracy in the presented receipt and subsequent payment
●Championed a customer-centric approach, resulting in the provision of enhanced services and customer retention
●Supported the successful execution of a number of events, attaining all deliverables and budgetary requirements
●Demonstratedstronganalyticalskillsbymanagingandmonitoringstocklevels,ensuring the availability of all products to satisfy current and anticipated demands
●Delivering comprehensive training to all staff, resulting in transparency of objectives and complete accountability
● Leveraged advanced communications capabilities to establish, develop and maintain bilateral relationships with suppliers Call Centre Agent Merchant (Johannesburg CBD), Assupol Life Confirmations 2010-2011 Effectively managed and coordinated high inbound call volumes from clients, ensuring fulfilment of all client requirements. KEY ACHIEVEMENTS
●Promoting and upselling relevant and related products such as upgrades to policies tailored to the customers specific needs
●Demonstrated advanced workload management skills to update database with client information, updates or registration of shares within the project
●Recognised for successfully engaging with a culturally diverse range of clients to obtain information and assimilate requirements
Education
Matric, Roosevelt High School 2002-2006
Professional Development
Inbound Call Centre Training Communication Skills Inbound Management Outbound Call Centre Training (Cold Calling and Lead Search) Sales Training (Cross Selling, Upselling and Objection Handling) Debt Collection Other
Drivers license: Code 8 with pdp
Passport: Yes
Nationality: South African
Valid RSA ID: Yes
References
Jose M Calaca (Colony Arms)
General manager and owner
Andrew Clements (Colony Arms)
Owner
Owen Murphy
Previous owner (Colony Arms)
Kate Bennett
Former employer (Colony Arms)
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