Personal Assistant, Customer Service
Resume:
PERSONAL INFORMATION
Emmanuel Adedotun Awotungase
No. 77 Sola Martin street, Abule Egba, Lagos .
adqcgk@r.postjobfree.com
DATE OF BIRTH 24TH OF May, 1995 Nationality Nigerian (Nigeria)
PERSONAL STATEMENT
A reliable and efficient individual with ability to cope under the organizations working condition and be part of a resourceful and dedicated team committed to the growth of an organization, which offers challenges, career prospects and development.
WORK EXPERIENCE
January 2020-June 2021
October 2019-January 2020
November 2018–October 2019
Personal Assistant
BIGGBUNNY GROUP, Abule egba, Lagos state.
Acting as a first point of contact, dealing with correspondence and phone calls.
Managing diaries and organizing meetings and appointments, often controlling access to the executive.
Booking and arranging travel, transport and accommodation.
Organizing events and conferences.
Customer service professional
C-Contact (CNSSL), Royal FM, Ilorin, Kwara state.
Role: Team Lead and Shift Lead/supervisor.
Served customers by providing product and knowledge information and resolving the challenges they are facing.
Making both inbound and outbound calls to retrieve information of when the customers will make their payment and try to convince them to make their payment early.
Head a team of 8 agents and made sure the agents are active and productive.
As a shift lead I was in charge of moving and fixing agents from one seat to another.
Librarian
Saint Peter and Paul Seminary, Ibadan November 2018 – September 2019
Bodija, Ibadan, (NYSC) Oyo State.
Select and order a wide variety of age-appropriate materials for the children’s department of the library, including books, audio-visual materials, and periodicals.
Sept2017–November 2017
Librarian
Federal High Court Library, Ikeja, Lagos, Nigeria
Guided barristers and magistrate researchers who were seeking information by directing them to specific library databases, unique collections, and other reference materials.
Assisted the chief justice to acquire and shelf documents.
Selected books used in court by the judge and lawyers.
Collaborated with other librarians to ensure that the High court library in Lagos State is automated.
Key achievements
Recognized as Librarian of the Year in high court library due to high levels of patron satisfaction by the chief Justice and as well as the director of library department.
Provided computer literacy ideas and how to implement them to the library and which was well appreciated by the chief justice and the director of library department.
August 2016–October2016
Assistant Librarian
High court Library, Ikeja, Lagos, Nigeria
Assisted patrons by providing book recommendations based on interests, feedback, and answered questions about materials and information.
Supported, directed and supervised the services essential to a library program.
Developed circulation, load, and use policies to ensure equity of access.
Key achievements
Recognized as Junior Librarian of the Year in the local district system due to high levels of patron satisfaction and commitment to the high court library improvement.
ACADEMIC BACKGROUND
September 2014– October 2018
University of Ilorin, Ilorin, Kwara, Nigeria.
B.Sc Library and information science
September 2008– July 2013
Precious Gift International School, Ilorin, Kwara, Nigeria.
WASSCE certificate
September 2000– July 2007 Unilorin Primary School, Ilorin Kwara, Nigeria.
Testimonial
PERSONAL SKILLS
Languages
English, Yoruba.
Communication skills
Excellent written and verbal communication skills
Confident, articulate, and professional speaking abilities
Empathic listener and persuasive speaker.
Writing creative or factual.
Speaking in public, to groups, or via electronic media.
Excellent presentation and negotiation skills.
Organisational / managerial skills
Public Relation Officer and ICT Officer.
Digital skills
Analytical and Leadership skills.
Also, well versed in Microsoft Office applications (Microsoft word, Power point, Excel and Pivot).
Excellent Social skills. Proven ability to integrate into new cultures, climate and work environments.
Good in creation of software and website.
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