adqcfb@r.postjobfree.com

585-***-****

Webster, NY ****0

Skills

• Work in a hybrid remote/central

location-based environment

• Conflict Resolution

• Active Listening

• Organizational Skills

• Data Management

• People Skills

• Quality Assurance Controls

• Friendly, Positive Attitude

• Critical Thinking

• Training & Development

• Customer Service

• Proficient Computer Skills

Education And Training

01/2011

College Credits, Emergency

services / EMT:

Monroe Community College

Successfully completed the EMT B

certification program

01/1985

High School Diploma:

Wayne Central High School

Certifications

• Certificate of Eligibility for

OFFICE CLERK III

• CPR/AED

• TRAINING FOR COVID-19

CONTACT TRACERS - provided

by the Association of State and

Territorial Health Officials

(ASTHO) and the National

Coalition of STD Directors

(NCSD).

• COVID-19 Contact Tracing -

Non-credit course authorized by

Johns Hopkins University and

offered through Coursera

• COVID-19 Vaccine Ambassador

Training: How to Talk to Parents

Non-credit course authorized by

Johns Hopkins University and

offered through Coursera

Sally Zimmerman

Summary

Energetic professional, passionate about helping people. Strong verbal and written communication skills, including active listening, emotional intelligence. Experienced in the medical and secretarial field. Experienced Call Center Representative. Civil Service Office Clerk III. Applies a team centered, creative approach to problem solving. Accomplished time manager. Thrives in a virtual work environment. Proficient in Microsoft Office and MS Teams, Google platforms, DiMaggi CommCare, Amazon Connect, Lexis Nexis and Cisco Webex meetings. Experience

Staffing Solutions Organization, LLC - Contact Tracer / Case Investigator / Community Support Specialist

06/2020 – 02/24/2022

• Work in a hybrid remote environment

• Work with local health departments and county agencies to identify solutions to meet the needs identified amongst COVID-19 patients and contacts

• Call people diagnosed with COVID-19 to find out their contacts, as well as calling contacts and informing of their exposure, need for quarantine and arranging for testing if appropriate

• Ability to exhibit a professional, positive attitude and independent work ethic

• Ability to interact professionally with culturally diverse individuals during a time of crisis and distress

• Ability to show empathy to distressed individuals and assist with identifying solutions to problems identified

• Ability to handle confidential information with discretion and professionalism Penfield Central School District - School Secretary Penfield, NY

10/2016 - 08/2020

• Handle confidential information regarding students carefully and with discretion.

• Communicate with parents, teachers and members of public with patient demeanor.

• Support school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.

• Explain attendance policies and procedures and managed processing of absence and tardy notices.

• Support office operations, managed client correspondence, tracked records and handled internal communications.

Aquatic Center, Webster Central School District - Paraprofessional Sub 03/2015 - 01/2018

• Manage front desk duties and enrollment for Aquatic Center and Community Education Programs

• Substitute for WCSD employees on a as needed basis. Rural/Metro Corporation - Basic EMT

Rochester, NY

07/2012 - 06/2014

• Administer first aid treatment or life support in prehospital settings.

• Operate ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.

• Communicate with dispatchers or treatment center personnel to exchange information and arrange patient intake.

• Prioritize and organized tasks to efficiently accomplish service goals. Self-employed

Webster, NY

09/2001 – Present

• Raise four successful humans while maintaining and running a household

• Create a predictable family environment

• Care for the children and all of their school duties.

• Managing Multiple Priorities (feed, shop, cook, laundry, pay bills, schedule appointments, etc.)

• Have strong Problem-Solving Skills

Rochester Regional Health - Patient Care Technician, Emergency Department Rochester, NY

10/1991 - 08/2001

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