Customer Service Presbyterian Hospital

STEEVES DUPLAN

*** * ***** ***, ******** NY ***** · 516-***-****

*******.******@*****.***

More than 20 years of proven experience in parking, managerial functions, revenue control systems and customer service. SKILLS

Computer proficient with a solid understanding of Microsoft Excel, Microsoft Word, and Power Point.

Working knowledge of Revenue Systems: Datapark, Secom and Ticketech

Excellent Customer Service

EXPERIENCE

DECEMBER 2020 – PRESENT

INDEPENDENT CONTRACTOR, AMAZON

Amazon Flex driver for: Amazon, Amazon Fresh and Whole Foods JULY 2011 – APRIL 2020

SENIOR FACILITY MANAGER, SP+

FM/Cadman Plaza Garage

Brooklyn NY

• Current System: Datapark Revenue Control.

• Managing a staff of 10 employees and over 300 monthly accounts

• Solving customer challenges quickly and effectively.

• Constantly seeking new ways to improve customer service.

• Using acquired knowledge in budgeting, marketing and planning to enhance revenue. JANUARY 2006 – JUNE 2011

NIGHT AREA MANAGER / SUPERVISOR, CENTRAL PARKING

Manhattan, Brooklyn, and NJ.

• Supervised over 100 locations with more than 400 employees.

• Worked with Ticketech and Secom systems.

• Quickly and effectively solved locations problems and customers challenges.

• Trained and motivate employees.

• Accommodated clients.

2

MARCH 2005 – DECEMBER 2005

AREA MANAGER, CENTRAL PARKING

Manhattan

• Managed 17 locations with more than 100 employees.

• Prepared payroll, weekly and monthly activity reports

• Supervised and scheduled staff.

• Trained Managers on reducing claims and OT.

• Conducted location audits, rate surveys, car counts and ticket pulls.

• Supervised daily, monthly collections and expenses processes.

• Reviewed monthly variances reports and made adjustments where applicable to maximize profit. FEBRUARY 2002 – FEBRUARY 2005

MANAGER, CENTRAL PARKING

Manhattan

• In charge of 2 locations with 12 employees.

• Prepared payroll.

• Supervised and scheduled staff.

• Supervised daily, monthly collections and expenses process. DECEMBER 2000 – JANUARY 2002

OFFICE MANAGER, COMMUNITY HOME ENTERTAINMENT

Bronx

• Scheduled office staff.

• Provided superior quality customer service.

• Liaison between Community Boards of Directors and Company.

• Developed programs to reduce spending while increasing revenue.

• Recruited, interviewed and trained new employees.

• Supervised collections and billing processes.

• Executed month-end A/A closings.

• Supervised collections and billing processes.

MAY 1998 – NOVEMBER 2000

SUPERVISOR PRESBYTERIAN HOSPITAL, CENTRAL PARKING

Manhattan

• SECOM Revenue Control System

• Operated and maintained office equipment and computers.

• Provided high quality customer service to visiting patrons.

• Used marketing tools to recruit monthly customers.

• Prepared payroll for 100 employees.

• Supervised collections.

• Planned to exceed monthly revenue projections.

• Recruited and trained new employees.

NOVEMBER 1996 – APRIL 1998

ASSISTANT MANGER / INTERIM MANAGER, CENTRAL PARKING Rockefeller Center Garage

• Revenue Control System

• Scheduling

• Day to day operations.

3

MAY 1989 – OCTOBER 1996

PARKING ATTENDANT, SQUARE INDUSTRIES/CENTRAL PARKING Manhattan

EDUCATION

1995 -1996

BUSINESS ADMINISTRATION, YORK COLLEGE OF CUNY

Queens NY

1991 -1994

PRE-PHYSICAL THERAPY, KINGSBOROUGH COMMUNITY COLLAGE OF CUNY Associate in Applied Sciences

LANGUAGES

• English

• French

• Creole

• Spanish

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