Customer Service Sales Associate

Rosalinda Ramos

**** ***** ******* **. ** Paso, Texas 79912 915-***-************@*****.***

Professional Summary

Retail Manager who consistently meets and exceeds sales targets, Reliable team player and strong communicator Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing, Expert retail sales professional offering over 20yrs. experience in retail customer service and retail management, focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty.

Skills

* Customer-oriented *Merchandising

*POS systems knowledge *Shipment processing

*Retail Sales *Motivated team player

Work History

Receptionist:

Full Beauty Brands El Paso, Texas 5/14/20 to present

Merchandising Associate

Marshalls El Paso, Texas 2/20/20 to 5/01/20

Store Manager:

Avenue Stores LLC.-El Paso, Texas 5/2016 to 9/2019

Responsible for maximizing the profitability of the store by maximizing sales and minimizing store related expenses, meet company and store performance goals. Operational and administrative control assures adherence to all company policies and procedures; maintains proper company standards in all areas of the physical store; monitors stores for potential safety concerns and ensures corrective action is taken. Asset protection and administrative control- plans, organizes and ensures conducting of all physical inventories.

Merchandising Manager:

Victoria’s Secret-El Paso Texas 5/2006 to 5/2016

Responsible for the overall appearance and presentation of seasonal merchandising strategies brand guide planning, mapping and execution Leverage visual merchandising filters to create sell down strategies and impact decision making. Responsible for all merchandise flow activities, including leading team in processing and replenishment. Lead physical inventory inclusive of scheduling, planning and follow-up. Responsible for talent life cycle of direct reports, including recruitment hiring, training development, Delivering top line sales results and growth the business through insight to action. Leading the sales floor while assigned to the role of the customer sale lead, maintaining a focus on bras as the premier product differentiator, to build loyalty and support our “Best at Bras” culture. Creating emotionally engaging customer experiences, consistent with our brand vision, leading change through positivity and growth mindset. Understanding and leveraging visual merchandising filter to create a compelling store environment that grows sales driving operating fundamentals, Executing store opening and closing procedures, Creating awareness of building capability in loss prevention,reinforcing store strategy to reduce shrink, managing all actives related to providing a safe work environment, understanding, demonstrating and enforcing company values.

Youth Department Manager:

Burlington Coat Factory-El Paso Texas 01/2001 to 05/2006

Determined customer needs by asking relevant questions and listening to what they are looking for, Strategically scheduled team members to maintain optimal staffing levels at all times, actively pursued personal learning and development opportunities, worked with management team to implement the proper division of responsibilities, communicated clear expectation and goals to each team member, cultivated a customer focused shopping environment by greeting and responding to all customers with respect and consideration, resolved all customer complaints in a professional manner while prioritizing customer satisfaction, Fostered a positive work environment by consistently treating all employees and customers with respect and consideration, Used time efficiently when not servicing customers by folding clothing and cleaning out fitting rooms, followed merchandising guidelines to present visually appealing display.

Dillard’s Department Store-El Paso 07/1998 to 01/2001

Sales Associate

Operated a cash register for cash, checks and credit card transactions with accuracy, Stocked and replenished merchandise according to store merchandising layouts, cleaned and organized area including register area and displays, completed all point of sales opening and closing procedures, including counting the contents of the cash register, fostered a positive work environment by consistently treating all employees and customers with respect and consideration, cultivated a customer focused shopping environment by greeting and responding to all customers in a friendly manner, determined customer needs by asking relevant question and listening actively to the responses.

Store Manager

Claire‘s Boutique-El Paso Texas 09/1995 to 07/1998

Completed all point of sale opening and closing procedures including counting the contents of the registers, handled all customer relations issues in gracious manner and in accordance with company policies, welcomed customer to the store and help locate what they were shopping for. Shared best practices for sales and customer service with other team members to help improve the store’s efficiency fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Cultivated a customer focused shopping environment by greeting and responding to all customers in friendly manner.

Education

High School Diploma- Coronado High School

References

Carol Higgins, District Manager 916-***-****

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