Customer Service Representative
Resume:
Kelly Kolofer
Tucson, AZ *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Senior Accounts Manager
Medimpact Solutions - Tucson, AZ
April 2018 to March 2020
• Lead my team in establishing & managing multiple corporate accounts with clients & kept technology standards up to par with our clients companies ever changing individual needs & required protocols
• Handled payments and billing operations, making sure that all accounts were up to date and making payment arrangements for any delinquent accounts
• Addressed customer concerns or issues with care and confidence to maintain cordial & beneficial relationship with client companies
• Executed excellent problem solving skills to quickly and efficiently resolve client issues
• Retained customers and kept Close relations to corporate account representatives to communicate upcoming changes to their needs to our development team, and helped keep medimpacts technology platform, software, and services updated to meet company need
• Managed account files & frequently updated and checked client information for accuracy Housekeeper
Kellys Kleaning - Tucson, AZ
April 2014 to March 2019
General housekeeping duties including sweeping and mopping floors, washing and folding laundry, washing dishes and taking out trash. Cleaning the kitchen, bathrooms, and bedrooms. Doing light yard work and watering plants. Also in charge of book keeping for the company and keeping financial records up to date.
Server/Waitress/Cashier
Olive Garden - Tucson, AZ
April 2008 to March 2014
· Greeted guests hospitably and accurately placed orders
· Suggested other food and beverages that paired well with items our guests already ordered
· Promptly delivered the correct food to the corresponding tables
· Ensured all food delivered met company and personal quality standards
· Processed payments quickly and accurately
· Ensured guests left satisfied and happy to come back again and recommend to friends Customer Service Representative
Teletech for UPS - Tucson, AZ
May 2007 to April 2008
- Helped assist customers with tracking and shipping packages
- Answered questions customers had pertaining to services offered by UPS
-Provided information on company policies, standards, and regulations
-Proccessed refunds
-Filed claims for damaged and lost packages
-Initiated investigations for lost packages
-Contacted customers local hub stations to make special delivery arrangements Education
BA in progress in Business Management
Post University - Tucson, AZ
September 2017 to December 2021
Associate in Business management
Pima Community College - Tucson, AZ
August 2014 to December 2014
High School Diploma {ClassOf2005}
Mountain View High School
Skills
• Customer Service Skills: especially proficient in dealing with escalated situations involved angry and upset customers (10+ years)
• Knowledgeable in Computer Programs including: Microsoft Word, PowerPoint, Excel, MDOS, POS, Quickbooks, Quicken, Google Docs, Sheets, Slides, and Photoshop. (10+ years)
• Housekeeping Supervisor
• Houskeeping
Awards
Darden Diamond Club
June 2009
Our restaurant recieved the #1 spot out of every Olive Garden in the world for outstanding customer service, best projected guest growth, least amount of wasted food.
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