Flight Attendant Customer Service

SHIANNA

BATTLE

BUSINESS MANAGER

CUSTOMER SERVICE PROFESSIONAL

PROFILE

Dynamic and detailed-focused professional with 10+ years hands-on experience in roles as a Sales Manager, Call-Center Rep., Flight Attendant, and Customer Service agent. I excel in leading a team with efficiency and resilience. Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team. Detroit, MI, US

Phone: 313-***-****

E-mail: *************@*****.***

EXPERIENCE

FINANCIAL WELLNESS

EXPERT

GreenPath Financial Wellness {call center} (2017 - 2020) Serviced customers via call center and managed multi-line phone system

Provided customers with relevant products, solutions, and resources based on their crisis/initial reason for calling

Tracked and exceeded monthly metrics standards for service and efficiency

Worked collaborative with team members to achieve monthly goals STORE OPERATIONS

MANAGER

Allied Financial: Check 'N Go (2016 - 2017)

Managed all elements of sales, marketing, customer sourcing, and operations Performed collection activities

Responsible for compliance with company/State policy and procedures including Federal regulations

Maintained accurate store and bank records and reports Sourcing and hiring great talent

Remote/virtual background

Advance knowledge in Microsoft Office tools

Cash handling and banking

Outstanding communication and workplace etiquette

Innate ability to adapt to new procedures

Superior problem resolution skills

Gaining confidence and empowering others

SKILLS

EDUCATION

BBA

BUSINESS MANAGEMENT

Northwood University (2002-2006)

Midland, MI

PARAPROFESSIONAL

Leona Group (2014- 2016)

Maintained student files and documentation with confidentiality Provided intervention services to special education students Spear-headed student focused activities

Positively and creatively redirected student behavior STORE MANAGER Dollartree (2012- 2014)

Led, trained, coached, and developed associates

Exceeded all elements of sales and promotional initiatives Maintained profitable sales

Maintained store environment standards

Contact this candidate