Business Analyst Technology

Gurnita Chandhoke

Al Salam Building• Al Mankhool • Dubai• (052-***-**** • *************@*******.***

EDUCATION

Rotman School of Management, University of Toronto, Toronto, ON M.B.A. (Finance — Financial Reporting and Analysis), 2015

• The Lal Khanna Award, $8000; BMO Scholarship, $2500; Citibank Award, $1700

• Vice President of Events - Health and Wellness Club

• Member of Rotman Finance, Risk Management, Entrepreneurship and Venture Capital Association

• Completed Advanced Data Manipulation, Financial Modeling I and II Workshop

• Won 1st place in Venture Capital Competition among 9 teams Canadian University of Dubai, Dubai, U.A.E.

Bachelor of Business Administration, 2013

• CGPA 3.97/4.00, Specialization in e-Business

• Scholarships received: Entrance Scholarship 2009, Academic Achievement Scholarship 2010-2012, Academic Excellence Scholarship 2012-2013; totaling over $25,000. EMPLOYMENT EXPERIENCE

RBC, Toronto, Canada

Canadian multinational financial services company and the largest bank in Canada Cyber Technology Analyst, IT Risk & Archer Business Support – Global Cyber Security, January 2018 – October 2021

• Led and managed Third Party Connections (TPC) Module in Archer; a FED issue, which included cleanup of Global data (1500+ connections) and transition to Business as Usual (BAU).

• Daily management of Third-Party Connections inventory, and implementation of related dashboards that depicted the connections not complying to standards immediately.

• Implemented and managed service management (service request/incidents/ enhancements) for TPC module with issues being resolved in 1 business day and user issues reducing by ~55%.

• Operational Control design and Testing for Third Party Connections and Firewall Rule Attestations modules.

• Led process work for Third Party Connections Request and held training sessions for same.

• Assisted in development of Firewall Rules Accreditation (FRA) module, led service management for the module, and managed training sessions for same.

• Led implementation of over 16000 Firewall Rules in the FRA module of Archer and managed their completion under tight deadlines by partnering with stakeholders.

• Led and Managed WINSOCK upgrade project which involved partnering with WINSOCK users, identifying active users and assisting them in upgrade, while confirming with non-users and disabling their access after related communication and required approvals.

• Embedded Crown Jewel parameters into Archer and Application Control Assessment

• Managed relationships for lines of business in mapping their answers to Application Control Assessment’s to IT Risk Standards and Controls.

• Supported LOB alignment for IT Issues mapping clearly to IT Risk Standards. Business Analyst, 2nd line IT Risk and Assurance Team - Technology and Operations, September 2016 — January 2018

• Documented and updated training material for Archer modules such as Issue Management (Risk Remediation and Risk Acceptance), Business Hierarchy, Application Risk Profile, and Application Control Assessment, resulting in increased user understanding of the process.

• Operational Control design and testing for Issue Management (Risk Remediation and Risk Acceptance), Application Risk Profile, and Application Control Assessment.

• Solved high volume of user requests and performed daily support activities pertaining to Issue Management and Application Risk Assessments, elevating user experience.

• Supported Design of Application Control Assessment questionnaire and process to map clearly to IT Risk Standards and Key Controls

• Assisted in re-designing the Connect Site, providing clarity and updated information to users.

• Involved in maintaining and changing Business Hierarchy, as per requests.

• Generated and analyzed reports to discover anomalies and introduce system improvements.

• Ensured smooth transition of new version of Application Assessments by working closely with the Development team, tracking daily reports for Assessments' status, keeping stakeholders informed, recognizing and fixing any inconsistencies within 1 business day. TD Waterhouse, Toronto, Canada

One of the biggest Canadian Multinational Banking and financial services corporation Wealth Operations Officer, Trade and Cash Management, February — June 2016

• Processed banking requests for OSS, Registered Savings Plan (RSPs), Wire Transfers, Check Clearing, Rejects, Reversals Bill Payments and U.S. and Canadian Sweeps using systems such as OS Teller and S3 (Service Satisfaction System); processed approximately 1000 time-sensitive banking requests daily in a timely manner.

• Employed great attention to detail and minimized transaction errors while processing banking requests by identifying wrong account information prior to processing.

• In cases of discrepancy, provided excellent client experience by gathering correct customer information and reason of discrepancy; instead of rejecting the request. 3M, Dubai, U.A E.

A Fortune 500 company producing more than 55,000 products including adhesives, laminates, and medical products.

Cost Accountant Intern, July-August 2014

• Recorded invoices of Purchase Orders, then reviewed against budget using CARS software, and analyzed variations.

• Assisted Accounts Payable department in documenting Line of Credit negotiations and Bank Guarantees.

• Gathered full picture of client accounts and uncovered problematic accounts to support executive decision-making, resulting in termination of a client relationship, minimizing future losses. Tarwada International Steel Manufacturing L.L.C., Dubai, U.A.E. One of the most modern steel service centers in the region with a capacity of 40,000 tons per month. Financial Analyst, 2012-2013 Full-Time; 2009-2012 Part Time

• Initiated cost cutting strategy by implementing increased use of the internet and Skype for international calls, decreasing communication costs by 50% and travel costs by 20%.

• Managed daily accounts and minimized office supply spending.

• Developed excellent attention to detail by documenting Line of Credit for negotiations with bank.

• Reviewed Letter of Credit (L.C.) for exports for compliance with stated terms and conditions, suggested amendments if required; and after shipment of goods made documents as per the exact requirements of L.C.

• Gained broad exposure to manufacturing industry and import/export processes between China, Russia, the Middle East, and India.

• Reconciled monthly accounts and made journal entries, reviewed against budget figures, prepared payroll for 12 employees, conducted analysis to understand variations in financial statements, and reported to the Finance Manager.

ADDITIONAL ACHIEVEMENTS AND INTERESTS

• Volunteered with Second Harvest by selling popcorn and raising $2000, making sandwiches from leftover grocery items for kids at summer camp with financial constraints, and packaging items donated by grocery stores/ super markets to be sent to the under privileged, 2019-2020.

• Volunteered as a choreographer for Health and Wellness Club's Bollywood dance classes in Rotman School of Management, 2014.

• Choreographed Bollywood dance for university events; won first place for "Best Dance Group" category of 10 groups at Global Day and Entertainment Night; Managed project logistics for Diwali event at the Canadian University of Dubai; event attended by over 200 students, 2012.

• Choreographed and organized a flash mob for breast cancer awareness with 80 dancers, 2012.

• Raised funds for cancer patients and autism patients, 2009-2012 SKILLS AND CERTIFICATIONS

• Certification – ITIL FOUNDATION in IT Service Management

• Highly proficient in ARCHER system; including working knowledge of developing modules, ServiceNow, and JIRA.

• Highly proficient in Microsoft Word, PowerPoint, Excel; and in S&P Capital IQ.

• Proficient in using OS Teller and S3 (Service Satisfaction System) to process banking entries.

• Proficient in CARS Software and Bayesian Lab.

• Passed the Unified Arabic Exam (written), Ministry of Dubai; fluent in Hindi and Punjabi. PERSONAL INFORMATION

DOB: June 1st, 1991

Sex: Female

Citizenship: Canadian

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