ARZONA MILLER

**** ******** *****

Lot **

Johnson City, TN 37604

Phone: 423-***-****

Email: adqcc2@r.postjobfree.com

Objective

To obtain a position in customer service and fraud detection servicing utilizing clerical skills, computer data entry, and general office duties in an office setting. Communicating and servicing clients to resolve customer concerns with the opportunity for advancement.

Ability Summary

Microsoft Windows operating system proficient. I am savvy with Microsoft Office applications, pc software and hardware installation and recovery. Proficient using Lexis Nexis, Fast data, skip tracing, Outlook email and others, data entry, accounts payable and receivable and consumer collection skills. Avaya, desktop phones and soft phone operations. Knowledge of all general office duties. I am skilled in data protection, privacy and security of customer information and verification. Compliance to federal laws and regulations in banking and consumer privacy. Skilled in fraud analysis, digital and consumer banking, fraud detection servicing (card). Mortgage servicing, loss mitigation and short sales. I previously worked in collections for consumer finance loans, as well as business lending client servicing and credit card collections. Customer-focused approach to troubleshooting, resolving problems and ensuring repeat business. Operation of mobile devices and app usage. Remote work.

Employment History

Atm debit claims associate

Advanced Call Center Technologies Llc PO BOX 66744, Saint Louis, MO Performed filing of fraud claims for atm debit cards and ach transactions for Bank of America via incoming calls. Customer service associate and fraud analyst for fraud and billing dispute claims, as well as fraud servicing duties to protect client accounts and the bank. Handling of various tasks related to customer checking and savings accounts and providing customer service for various inquiries. Updating customer profiles, completing customer service inquiry research forms, placing stop payments on transactions, filing fraud claims and billing disputes, issuing debit cards, filing complaints and overall protecting the security of client accounts and information. Assisting clients with resolving issues with digital and online banking, claim status, card declines, fraud protection, scams and identity theft. Securing bank system information and maintaining the integrity of the bank's reputation. Complying with regulatory and privacy laws and procedures in relation to financial transactions and processing.

Education History

Issuing Institution Location Course of Study ETSU Johnson City, TN High School Equivalency Diploma General High school

EXPERIENCE :

Remote work 2 years, consumer banking 10 years, customer service 25 years, Credit card and consumer finance loan collections 5 years, retail store management including bookkeeping and inventory 2 years, computer operations and repairs, software installation and recovery 10 years, cashier 5 years. Detailed References

Amy Williamsen, Commercial credit customer ser

Citi Corp

201 Red Row Rd

Johnson City, TN 37601

423-***-****

Personal reference known for 12 year(s).

adqcc2@r.postjobfree.com

Laura Warneke, Back office claims -Bank of Am

Advanced Call Technologies llc

104 E Locust St

Johnson City, TN 37601

423-***-****

Personal reference known for 10 year(s).

adqcc2@r.postjobfree.com

Laura Grindstaff, pcp

109 Tommy Campbell rd

Jonesborough, TN 37659

423-***-****

Personal reference known for 20 year(s).

adqcc2@r.postjobfree.com

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