Customer Service/Administration

C A R E E R O B J E C T I V E

E X P E R I E N C E

E D U C ATION

S H E I L A K R U G

**** ******* ** ******, *********, 53820 608-***-**** ************@*****.*** Detail-oriented professional with 15+years of experience and a proven knowledge of confidential correspondence, customer service, and meeting planning. Scheduling and maintaining and updating invoices and budgets. Performing all routine clerical duties, and projects, programs. Setting up meetings as well as greeting customers, handle sensitive information in a confidential manor. Aiming to leverage my skills to successfully fill the Administration/Clerical role available.

SC DATA CENTER, DICKEYVILLE, WI

Customer Service Representative, Sep 2002 - Dec 2021 Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

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Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

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Personal Care Giver, Feb 2012 - Aug 2021

Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

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• Administer bedside or personal care, such as ambulation or personal hygiene assistance.

• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.

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Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.

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Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

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Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

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• Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition,, U W PLATTEVILLE

PLATTEVILLE, WI

A D D I T I O N A L S K I L L S

C E R T I F I C ATIONS

R E F E R E N C E S

Entry Level Data Public Administration (May 2000)

FENNIMORE VOCATIONAL SCHOOL

FENNIMORE, WI

Certified Nursing Asstant

Excellent Customer Service Skills, Ability to maintain a professional and solid interpersonal relationship with any and all customers and clients

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Over 15+ years experience with administration and customer service, leadership, documentation, meeting support,team building and special client support, people skills

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• Professional,detailed oriented,precise,focused. I also possess motivational, leadership and listening skills

• 1D629FD5 BLS

References available upon request

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