Customer Service Representative

P a g e * *

Owolarafe Zeenat

081********

***************@*****.*** / **********@*****.***

Customer service representative

Although, I am still in the starting point of my career as a customer service representative, I am a reliable and trustworthy individual and I take pride in doing work to the highest standard. I am always happily and confidently willing to take on responsibilities in the work place. A quick learner who enthusiastically takes on new challenges, works well in a Team as well as being able to Lead, use initiative, and can communicate at all levels. I maintain a professional, positive manner when talking with customers in-person, over the phone or by email. PROFESSIONAL EXPERIENCE

RES-Q digitals May 2021 – January 2022

Content writer / SEO Analyst / social media and Email customer support. Content creation website management Social Media website SEO management

• Listening critically

• Management of website and social media's lead generation.

• Social Media customer support

• Email marketing and customer support.

• Management of website's search engine optimization and appearance. Kara Online Nigeria August 2021– December 2021

Content writing / Social Media management and support Content creation and editing.

• Listening critically

• Analyzing customers situation

• Fixing customer’s complaint

• Helping customer find a particular product they want.

• Update customers on Latest products

EDUCATION

University of Ibadan, Ibadan, Oyo state Nigeria. June 2015 Bachelor of Arts in History

CORE SKILLS

• Understanding other cultures and beliefs

• Developing sensitivity to multiple viewpoints

• Clarifying others’ thoughts and ideas

• Excellent skills in copywriting (email marketing, social media marketing and website content)

• Quick reading ability with high comprehension.

• Clear, concise and articulate communication skills.

• Ability to listen and settle disputes and Matters efficiently. P a g e 2 2

RELEVANT CERTIFICATIONS, COMPETENCIES AND TRAININGS Certifications

• Alison Academy, Customer Service representative training 26, February, 2022 Productivity and Presentation Software

• Microsoft Office Suite (Excel, Word, PowerPoint and Access). September 2019 INTERESTS

When I am not working or studying, I enjoy Reading, Travelling and Writing. REFEREES

Available on request