Customer Service Accounting Specialist

Shane M. Guy

Cleveland, OH 440-***-**** ***************@*****.***

CS / Data Mgmt / Accounting Specialist

CS Reporting & Analysis Collaboration Accounting Issue Resolution

Self-motivated professional with broad organizational experience seeks to leverage proven skills in Customer Service, Accounting, Data Management, ERP and Inventory Control to benefit your company by increasing customer satisfaction, quality, efficiency.

SKILLS

Active listening Communication Computer skills Customer service

Interpersonal skills Problem-solving Management skills Leadership

CAREER HIGHLIGHTS ACCOMPLISHMENTS

CS Logistics Consumer Products Biomedical Technology

Customer Service

Managed initial phone/CS support for newly introduced medical product, handling customer questions, tech support, and advising with marketing team to bring sales to 6 digits in 6 months.

Software Implementation:

Worked on the conversion team providing feedback and working to upgrade and tweak the SAP system when our multinational, multi-million-dollar rubber compounding company upgraded to a new proprietary version of SAP. The new system showed clear savings and efficiency benefits in the first two years that more than offset the $2M cost of the upgrade. Was heavily shoulder-tapped by people from all departments of this company afterwards to provide advice and help them use the new system.

Developed a training manual with step-by-step screenshots to train employees of a medical system when they switched from “paper records” to EMR (electronic medical records).

Inventory Management:

Worked on a small team to provide inventory control, analysis, and LEAN inventory initiative for billions of dollars of medical physical inventory. Improved accuracy of tracked inventory and expedited order fulfillment while cutting cost of on-hand inventory for clear 5-digit savings.

Managed identification, control, and return of defective/non-FDA standard inventory to vendors for replacement; identified impact of such for Finance team.

Managed $1/2M of outbound shipping for a project mgmt/sign installation company and, by improving processes and procedures, cut costs for the same volume of shipping by in six months, demonstrating a $250k savings to the company.

Accounting:

Consulting with a property management business, tracked and streamlined $7-digits yearly of rent payments for hundreds of property owners through the PropertyWare software system and Quickbooks; streamlined operations of such and increased efficiency to keep accurate bookkeeping and ensure payments were timely and late fees collected.

Worked on a small finance team for a multi-million-dollar medical startup gaining FDA approval, especially tracking expenses pertinent to the Sunshine Act and documenting them for presentation to the FDA; communicated heavily with field employees while working directly for the company CFO and CEO.

Interpersonal Skills: PEOPLE HAVE GREAT INTERACTIONS WITH ME. I pride myself on finding common ground and leaving a person feeling better after a conversation.

Extensive experience in a wide range of oral and written communications, from customer service/product support to managing and training employees.

Computer Skills: SAP; Quickbooks, Intuit, ReadSoft, and other accounting and tax software; Microsoft Office (Word, Excel, PowerPoint, Outlook); various ERP; ADP, Sage, Oracle; various electronic medical systems (EMR) such as Soarian Clinicals, E-Clinical Works, Sunquest.

PROFESSIONAL EXPERIENCE

Robert Half International, Cleveland, OH 8/2019 – present

Accountant/Bookkeeper

Various contract work in Accounting and Data Management.

Currently contracting for the CFO of the Neuros Medical start-up in Willoughby, OH.

Consultant Self-employed, Cleveland, OH 10/2017 – present

Freelance Bookkeeping

Assisted local clients in accounting and bookkeeping on QuickBooks.

Conducted training sessions on QuickBooks, income statements, balance sheets, etc.

Poisonberry Bakery, Cleveland, OH 8/2018 – 2/2019

Office Manager/Bookkeeper

Managed all business transactions, payments, and income; balanced bank accounts, provided income statements, P&L, and balance sheets to owner.

DHL Logistics, Highland Heights, OH 7/2016 – 11/2017

Inventory Associate / Air Desk Manager

Customer service regarding orders, inventory cycle counts, analysis, identification, control, and return of defective/non-FDA standard inventory to vendors for replacement and tracking/recouped associated costs for client Philips Medical.

VOLUNTEERISM

Previous Executive Director of the Lake County League of Humane Voters

Passing laws and supporting public office holders to improve laws against animal cruelty.

Previous Vice-President of Mentor Community Cats

Non-profit seeking to humanely control “feral” and stray cat populations by spay and neuter while rescuing dumped “house cats” and kittens in conjunction with local ordinances encouraged by the various Community Cat groups.

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