Customer Service Representative

PATRICIA P. WERTMAN

Email: ************@*****.***

Phone: 817-***-****

Fort Worth, TX 76179

Professional Summary

Knowledgeable and resolute customer service professional with experience in the Security industry. Collaborator motivated to continually develop and learn to provide an exemplary experience for both a client and co-worker.

Work History

Self-employed – MN State C3 Licensed Child Care Caregiver

Waterville, MN 10/2017 -08/2021

Provided daily care for up to fourteen (14) children.

Balanced playtime and learning activities to support development of fine and gross motor skills and cognitive skills at age-appropriate levels through use of approved curriculum.

Provided quarterly developmental reports and collaborated with parents to develop and implement programs to support age-appropriate skills and promote positive behavior.

Maintained updated list of emergency contact information and child’s health information in case of emergencies.

Recognized as a 2-Star rated Parent Aware member.

Checkpoint Security – Customer Service Representative

Eden Prairie, MN 03-2012 – 08/2017

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers while addressing special requests.

Answered inbound customer phone calls promptly to avoid on-hold wait times on queue.

Consulted with customers, management, and service teams to assist with appropriate solutions and better understand customer needs.

Provided primary customer support to national customers.

Developed client rapport by efficiently addressing incoming correspondence, both e-mail and USPS, phone calls and resolving A/P inquiries.

Entered figures using 10-key calculator to complete data quicky and accurately.

Responded to inbound calls and made outbound calls to discuss and resolve vendor payment issues.

Robert Half Recruiters & Employment Agency – Customer Service Representative, Accounts Payable and Accounts Receivable, Collections

Bloomington, MN 09/2007 – 03/2012

Processed invoice data into company's financial, or bookkeeping, system.

Processed and reviewed transactions between the company and its vendors and to make sure that all outstanding invoices from vendors that were properly approved in-house were processed and paid.

Established and maintained relationships with new and existing vendors.

Worked to formulate payment plans and discuss restructuring options for past due balances.

Processed tax-exempt certifications and vendor credit inquiries.

Submitted cash and check deposits and generated cash receipts to record receipts.

Skills:

Complaint resolution; Inbound and Outbound calls; Active listening skills.

Used ERPs: SAP and Oracle to produce reports and accurately managed A/P, A/R and Collections for national accounts.

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