Tour Coordinator Management Specialist

Teresa L. Wasson

*** *. ***** ****** #****

Henderson, NV 89052

Telephone: 907-***-**** Email: ******.******@*****.*** HIGHLIGHTS OF QUALIFICATIONS

• Over (29) total years’ experience in Alaska Travel/Tourism Hotel Sales, Management, and Marketing

• Over (24) years Major Event/Convention Management/Coordination experience

• Over (25) years’ experience in direct supervisory capacity for multiple employees

• Vast amount of community involvement with Chamber of Commerce, Salvation Army, ATIA and Visit Anchorage

• Highly self-motivated, customer service driven, organizational experience and works well under pressure

• Excellent interpersonal communications skills, time management and leadership experience

• Received the ACVB Wild Recognition for Exceptional Service Award & Alaska Hotel Lodging Association - Stars of the Industry

• Managed the Alaska Kelly Services Employment Branch with a Return of Sales of 18%

• Continuously over budget in ADR, RPI, Group & Catering Pace with the ability to keep expenses down. Achieving goals of over 100% annually with $8 Million Dollar Expectations

• Received over (15) Cheers for your Peers Awards from Kelly Services

• Rolled out and managed the Vendor Management System called Field glass to British Petroleum Alaska Preferred Suppliers and Line Managers with an overall spend of $80 Million + and 500+ Contingent Agency Personnel PROFESSIONAL EXPERIENCE

• Prepared proposals, contracts, cost/displacement analysis, inventory control, revenue (90) day forecasts & (14) day forecasts, rate/contract negotiations, event management, operating budgets, PNL Review, monthly productivity reports and marketing action plans accurately and efficiently.

• Opened four hotels with the region running over an 80% year-round occupancy.

• Mastered procedures for check-in and out, reservations, local negotiated group/crew contracts, food and beverage menu selections, room set-up and audio-visual requirements as well as routine client meetings and accounting SOPs.

• Served on various organizations - organizing meetings, developing programs, interacting with members/staff and participating in functions.

• Experience in Human Resources to include interviewing, hiring, training and continues to exceed Customer Service Training, sales programs and franchise measurements.

• Organized conferences and presented leadership seminars and training workshops.

• Direct responsibility in hosting several Anchorage area hotel Grand Openings that were held in conjunction with the Anchorage Convention & Visitors Bureau Evening Exchange Program. One of which had over 500 people attend, making it the largest event to date.

• Extensive experience in contracts, forecasts, dailies, budgets, PNL’s and day to day operation costs for guest rooms, meetings, trade shows, social functions, conventions and daily reports.

• Supervised multiple depts.. to include Executive Staff, Banquets, Conversions, Reservations & Sales & Catering Mgrs.

• Acquired computer skills and experience with MS Windows/MS Word/MS Outlook/MS Excel/MS Publisher/Act!/Hotel Sales Pro/MS PowerPoint/Field glass/Google Docs/Profit Sword/OnQ/Kalibri/Hotelintelligence 360/CVENT/Delphi/ISAC/CITY/Sales force and ADP Payroll. WORK HISTORY

9/13 – Present Remington Hotels, Anchorage, AK – Director of Sales & Marketing 4/13 – 9/13 Stonebridge Companies, Anchorage, AK – Area Director of Sales & Marketing 12/07 – 4/13 Kelly Services Outsourcing & Consulting Group – Branch Mgr, Sr. Vendor Management Specialist 11/06 - 12/07 Stonebridge Companies, Anchorage, AK – Area Director of Sales & Marketing 03/99 – 11/06 The Hotel Group, Anchorage, AK – Regional Director of Sales & Marketing – (8) Hotels 07/97 - 03/99 Career Academy, Anchorage, AK – Career Services Mgr. 07/94 - 07/97 William A. Egan Convention Center – Managed by Ogden/SMG, Anchorage, AK – Event/Convention Mgr. 11/91 - 07/94 Hilton Anchorage Hotel, Anchorage, Alaska – Guest Service Agent /Tour Coordinator/ Corporate Sales Assistant/ Group Sales/ Event Manager

EDUCATION

THE CAREER ACADEMY, Anchorage, Alaska

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