Sheryl A. Ferrin

** ***** *****, *********, ** **901 adqc8p@r.postjobfree.com Cell: 516-***-****

Veterinary Hospital Administrator/Management Consultant

Human Resources Marketing and Advertising Accounts Payable / Receivable Facilities Management

Established reputation for first-rate management and leadership skills combined with excellent ability to interact with clients, veterinary professionals, and business staff. Organized and detail-oriented individual who exemplifies professionalism and an ability to manage multiple responsibilities simultaneously. Dedicated to increasing organizational efficiency, profitability, and productivity. Hands-on experience with Microsoft Office Word and Excel, QuickBooks, Quicken, Outlook, ImproMed Infinity, Dvmax, as well as various other veterinary specific programs.

Dedicated, caring professional skilled in managing and overseeing veterinary business operations

to ensure continued business success and client satisfaction

EDUCATION AND LICENSES

Biology Major; Stony Brook University,

Licensed Notary Public (NY); 2010

SELECTED ACHIEVEMENTS

Created and implemented plan to receive AAHA accreditation for specialty/general practice. Verified compliance with all AAHA standards. Updated equipment, processes, and policies as necessary. Result: AAHA accreditation received and maintained.

Established OSHA program for specialty and general practice. Created an employee handbook that conformed to NY state regulations, compiled MSDS for all in-house products, ordered personal protection equipment, eye wash stations, & chemical spill kits. Verified compliance with persons with disabilities act. Posted appropriate signs and employee notices. Created and maintained employee injury log. Ensured proper container labeling.

Authored and implemented first Employee Handbook and Standard Operating Procedures for specialty/general practice. Streamlined workflows and standardized processes for increased efficiencies and employee safety. Ensured consistent application of HR and business policies.

Received SPCA Service Award (Briarcliff, NY) for outstanding service and support. Recognized for initiating collaboration to facilitate medical care for pet rescues, provision of free spay and neuter program, and boarding services for newly-rescued puppies.

WORK EXPERIENCE

Hospital Manager, Pet Vet Care Centers-New York Veterinary Specialty & Emergency Center-2017-present

Administrator, New York Veterinary Specialty & Emergency Center-2015-2017

Manage daily operations of a multi-million dollar a year grossing 24 hour specialty and specialty referral practice to ensure business continuity and sustainability. Leverage excellent organizational skills in establishing and maintaining vendor contracts; managing payroll; and controlling business finances. Effectively function as human resources manager and employee benefits administrator. Ensure complete adherence to OSHA program.

Responsible for recruiting, orienting, training and supervising approximately 30 to 40 full-time, part-time, and temporary employees. Effectively handle sensitive and confidential situations and conversations. Oversee professional development programs, continuing education opportunities, and coach staff for increased performance and productivity.

Optimized profitability and boosted productivity through streamlined inventory management and efficient staff scheduling. Analyzed business financial performance to ensure continued growth.

Developed strategic plan for marketing and advertising including promotional events, print mailings, email campaigns, and customer discount programs.

Served as first point of contact for clients and staff regarding business concerns. Collaborated with medical team to ensure adequate staffing, purchase medical supplies, and maintain equipment.

Managed accounts payable and receivable; capital assets; equipment leases; and business licenses, permits, and insurance.

Implemented and enforced office policies and procedures including American Animal Hospital Association (AAHA) standard of care. Coordinate policy implementation with medical staff.

Managed veterinary business facilities including repairs, upgrades, equipment purchases, and lease negotiations.

Maintaining veterinary internship program

Responsible for coordination of continuing education events as well as community outreach programs

Independent Veterinary Management Consultant, self employed, 2013-2015

Evaluate all aspects of veterinary practice management to devise and implement strategies for increased profits and productivity. Increase revenues and productivity by performing comprehensive analysis of business practices and designing strategic plans for veterinary hospitals. Visit hospitals regularly to monitor performance and implement change when necessary. Skilled in practice valuations, profit & loss, staffing coach, accounting practices, staff retention, recruiting, practice sales, computer upgrades, employment contracts and much more. Responsible for management of multiple facilities simultaneously.

Administrator, Village Animal Clinic, Ardsley, NY, 1999 to 2013

Manage daily operations of a multi-million dollar a year grossing specialty and general practice to ensure business continuity and sustainability. Leverage excellent organizational skills in establishing and maintaining vendor contracts; managing payroll; and controlling business finances. Effectively function as human resources manager and employee benefits administrator. Ensure complete adherence to OSHA program.

Responsible for recruiting, orienting, training and supervising approximately 20 to 30 full-time, part-time, and temporary employees. Effectively handle sensitive and confidential situations and conversations. Oversee professional development programs, continuing education opportunities, and coach staff for increased performance and productivity.

Optimized profitability and boosted productivity through streamlined inventory management and efficient staff scheduling. Analyzed business financial performance to ensure continued growth.

Developed strategic plan for marketing and advertising including promotional events, print mailings, email campaigns, and customer discount programs.

Served as first point of contact for clients and staff regarding business concerns. Collaborated with medical team to ensure adequate staffing, purchase medical supplies, and maintain equipment.

Managed accounts payable and receivable; capital assets; equipment leases; and business licenses, permits, and insurance.

Implemented and enforced office policies and procedures including American Animal Hospital Association (AAHA) standard of care. Coordinate policy implementation with medical staff.

Managed veterinary business facilities including repairs, upgrades, equipment purchases, and lease negotiations.

Responsible for coordination of continuing education events as well as community outreach programs

Veterinary Management Consultant, Veterinary Profit & Management Associates, Great Neck, NY, 1994 to 1999

Evaluated all aspects of veterinary practice management to devise and implement strategies for increased profits and productivity. Increased revenue and productivity by performing comprehensive analysis of business practices and designing strategic plans for veterinary hospitals in New York, Illinois, Massachusetts, Connecticut and other locations in United States as well as in Portugal. Visited hospitals regularly to monitor performance and implement change when necessary. Skilled in practice valuations, profit & loss, staffing coach, accounting practices, staff retention, recruiting, practice sales, computer upgrades, employment contracts and much more. Responsible for management of multiple facilities simultaneously.

Prior positions include Office Manager, Receptionist, and Veterinary Technician and Assistant at Three Village Veterinary Hospital, Stony Brook, NY

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